персонал отеля подкачал hotel staff let us down

Good afternoon!
My friend and I decided to celebrate our birthdays (we have a difference of one day) and chose Bulgaria for this, as a country that we have never been to, a country that is talked about a lot as a country with friendly and hospitable people, a country that is not expensive for recreation and beautiful nature.
The first thing that was excluded from the above is the friendliness of the Bulgarians. The hotel staff surprised me every day, the sad girls at the reception for some reason constantly got lost around the hotel, if you needed a key they could be found in a restaurant with a glass of wine or beer or on the street peacefully sitting with friends drinking a cigarette with a glass of wine and discussing for sure what - something very important news, but not like at your workplace. The waiters are sad and not friendly.

Breakfast included in the price of accommodation consisted of 8 selected menus. Everyone could choose for himself what he likes or a light English breakfast or an omelet with ham, 2 croutons, jam, tomato butter, cucumber and a choice of tea, coffee, cocoa (by the way, they cook delicious cocoa). Everything that I have listed is called Menu 8. In general, the food in Bulgaria is wonderful, the portions are sooooo big, you can safely take a portion for two, you definitely won’t go wrong. My girlfriend and I ate at restaurants in the old town and dinner cost us an average of 60 to 150 UAH. for one including a bottle of wine. If without drinks, then you can have dinner starting from 30 UAH.
The sea is clean and shallow. The lack of free space on the beach spoils the impression very much, there are sunbeds and umbrellas everywhere, which cost 5 levs for the whole day (10 * 6 = 60 UAH), and those who try to sunbathe on their bedding on the beach are very quickly asked to leave the territory of the paid beach, which is everywhere there)))) True, there is a small area of ​ ​ ​ ​ a free beach, which is located 10 minutes. even from the hotel.
The hotel itself is located 20 min. from the old town, 5 min. from the paid beach and 10 min. from a large supermarket. The location is more than pleasant to stay.
In general, I liked Bulgaria, although I most likely will not go to this hotel again, especially since there are more than enough options for recreation here !!! !