Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
3.0
Cleanliness:
3.0
Food:
2.0
Amenities:
4.0
They advised us the Helvecija 4 * hotel. They described it to us from the best sides, showed photos that can be found on the Internet. We gasped and agreed. In the photo, the hotel looks large, spacious, the rooms are chic. .
We arrived at 1.00. We were told to wait for check-in until 1.00 (although there were plenty of empty seats). Okay, it doesn't matter, it's not against the rules. We waited in the lobby on sofas. The hall was not as big as in the photo, and the sofas were full of holes, although the hotel is new. Check-in. . The mini-bar was indicated in the contract, it was not in the room. Let's go find out why. We were told that a mini-bar would be installed for a fee. As a result, through swearing, they delivered it to us. The room smelled terrible of chlorine. Yes, hygiene, I get it, but the smell was killer. There was a wire sticking out of the ceiling, one lamp did not work, the carpeting that was in the room was a little dirty. . There were no glasses in the room.
Swimming pool . . Frog . . more precisely. Adults should not swim in it. Breakfasts. . Monotonous, stale, inedible ham, overcooked toast. . The hosts are Macedonians. The staff understands Russian very poorly, practically does not speak it. My parents studied German a long time ago, so I came to swear in English, which, by the way, they also do not know well. The staff is gloomy, walks in elongated T-shirts and leggings.
Please note that our family did not require special conditions, not one of the picky ones.
The hotel positions itself as 4 stars. To be honest, even 3 is hard to assign. Oh yes, in the photo the TV is a large plasma, in fact it is an old, small one. Sometimes there was simply no light in the corridor at all . . none . .
I will never go to this hotel again and do not recommend
We arrived at 1.00. We were told to wait for check-in until 1.00 (although there were plenty of empty seats). Okay, it doesn't matter, it's not against the rules. We waited in the lobby on sofas. The hall was not as big as in the photo, and the sofas were full of holes, although the hotel is new. Check-in. . The mini-bar was indicated in the contract, it was not in the room. Let's go find out why. We were told that a mini-bar would be installed for a fee. As a result, through swearing, they delivered it to us. The room smelled terrible of chlorine. Yes, hygiene, I get it, but the smell was killer. There was a wire sticking out of the ceiling, one lamp did not work, the carpeting that was in the room was a little dirty. . There were no glasses in the room.
Swimming pool . . Frog . . more precisely. Adults should not swim in it. Breakfasts. . Monotonous, stale, inedible ham, overcooked toast. . The hosts are Macedonians. The staff understands Russian very poorly, practically does not speak it. My parents studied German a long time ago, so I came to swear in English, which, by the way, they also do not know well. The staff is gloomy, walks in elongated T-shirts and leggings.
Please note that our family did not require special conditions, not one of the picky ones.
The hotel positions itself as 4 stars. To be honest, even 3 is hard to assign. Oh yes, in the photo the TV is a large plasma, in fact it is an old, small one. Sometimes there was simply no light in the corridor at all . . none . .
I will never go to this hotel again and do not recommend
Translated automatically from Russian. View original
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