Sun Palace 4*– Reviews

9
Rating 4.110
based on
9 reviews
№89 in the hotel rating Sunny Beach
3.4 Rooms
3.6 Service
3.3 Cleanliness
5.0 Food
5.7 Amenities
The hotel is located in the center of Sunny Beach resort. Suitable for outdoor activities. It is one 5-storey building. The hotel opened in 2005. The last renovation was in 2011.More →
аватар Cri_Senzoriale
 •  traveled 3 years ago
Rating 2.0
We were a family of 5, we had a 2 year old with us. Nothing suited the child from food, I had to go to cafes and restaurants to feed the child, although they took everything inclusive, only in order not to think about food. Check-in is at 2 pm, and bracelets (for food) are issued at 2:30 pm, when lunch is already over, that is, you can eat only for dinner. … More ▾ We were a family of 5, we had a 2 year old with us. Nothing suited the child from food, I had to go to cafes and restaurants to feed the child, although they took everything inclusive, only in order not to think about food. Check-in is at 2 pm, and bracelets (for food) are issued at 2:30 pm, when lunch is already over, that is, you can eat only for dinner. True, at 16 o'clock they give pizza, but it tastes so disgusting that it is better to wait for dinner. I can’t say bad about dinner and lunch, there was enough food, but at the same time, there was nothing for the child. Every day is almost the same. The breakfast is just disgusting, of all the food options offered by the hotel, only boiled eggs were edible.
The rest were: the cheapest sausages; croutons in bitter oil, from which heartburn; scrambled eggs, always half-baked; fatty sausages from which also heartburn; acceptable cheese; vegetables and greens; muesli from a hundred years ago; and the benefit was toast with pate and melted cheese. Breakfast by the way does not change, every day only these products. If you are a tea lover, then I advise you to stock up on tea bags from home, you will not find normal tea here. The coffee is good, there are no complaints about the rest of the drinks, there is always a guy behind the bar who pours any drinks from the range (until 1 am).

Far from the beach. If you are with children, then take the hotel closer.
In terms of cleanliness: the bedding was changed only once in all the time, towels were changed every 2 days, cleaning was also done. The pool is clean and suitable for kids and adults. There are sun loungers by the pool and an entertainment program for children, but the music is always very loud, the child could not sleep because of it and was always naughty. During the dance, it is impossible to be near the pool because of her, the head starts to hurt from the noise.
I summarize: we really didn’t like it, we won’t return there 100%! Instead of resting, we were all tired and our stomachs always hurt from their food. I do not advise!! !
аватар tvoi-mir-2
 •  traveled 5 years ago
Rating 3.0
In general, I'll start in order! * The travel agency assured that the hotel is excellent, 4 * it is really deserved and we naive of course believed ( * We were brought by a bus at 7 am! At the reception they said that check-in would be only at 14:00! We had to wait 7 hours for check-in. But there is one more thing: we were not allowed to have breakfast and lunch, they said that we were only allowed to have dinner. … More ▾ In general, I'll start in order!
* The travel agency assured that the hotel is excellent, 4 * it is really deserved and we naive of course believed (
* We were brought by a bus at 7 am! At the reception they said that check-in would be only at 14:00! We had to wait 7 hours for check-in. But there is one more thing: we were not allowed to have breakfast and lunch, they said that we were only allowed to have dinner.
* The hour has come when we were settled - the floor in the room is dirty, not even swept: hair, candy wrappers, sand... Dust on the table, the windows are all covered!
* Dinner and lunch: every time the same thing, with closed eyes one could guess where and what for dinner. Nothing else was to be eaten except meat and bacon! Tea and coffee only until 18:00, and then only vodka! And then they impudently ask for a tip!
*There is no animation at all (a man dresses up as a woman and runs around like a fool! ).
* Go to the sea for about 10 minutes, the beach is common. Sun loungers and umbrellas are paid 10 + 10 lev.
*Safe is charged 8 lev per day
*Internet is paid!
In general, very dissatisfied with the hotel and staff! All arrogant - just waiting to be given a tip!
WILL NEVER GO AGAIN AND WOULD NOT RECOMMEND TO OTHERS!
аватар Natali07hlevnaya
 •  traveled 5 years ago
Rating 9.0
Good afternoon. We rested in this hotel with my husband and daughter 15 years old on June 13.2019. We really enjoyed. Large comfortable room, refrigerator, air conditioning, room cleaning every day. Pleasant staff at the reception, especially the girl, Anna. I really liked the food. Lots of fruits (apples, cherries, peaches, apricots, watermelons, bananas, oranges, pineapples, grapefruits). … More ▾ Good afternoon. We rested in this hotel with my husband and daughter 15 years old on June 13.2019. We really enjoyed. Large comfortable room, refrigerator, air conditioning, room cleaning every day. Pleasant staff at the reception, especially the girl, Anna. I really liked the food. Lots of fruits (apples, cherries, peaches, apricots, watermelons, bananas, oranges, pineapples, grapefruits). Food for every taste, a lot of meat (pork, beef, chicken), you can find everything for yourself, the chef, smart girl, every lunch and dinner went to the restaurant and looked at what they eat better, what is worse, and for dinner from the chef alwaysthere was a signature dish and champagne on ice. The hotel is cozy, located in the center of the Sun City. We recommend it to everyone, you won't regret it.
аватар RomaStepanov
My wife and I went on vacation to Bulgaria last year for the first time. We are very satisfied, we had a wonderful and full rest, there were no complaints about the rest. The trip was organized by T/O TPG. The manager provided all the necessary information and was constantly in touch with us, providing any necessary assistance. … More ▾ My wife and I went on vacation to Bulgaria last year for the first time. We are very satisfied, we had a wonderful and full rest, there were no complaints about the rest. The trip was organized by T/O TPG. The manager provided all the necessary information and was constantly in touch with us, providing any necessary assistance. The arrival at the hotel was already in the evening, the reception desk was good, friendly guys, settled without any problems. The overall impression of the hotel is pleasant, the building is bright, beautiful, the territory is well-groomed, neat. We had a standard room with a balcony. Recently renovated, the room was very comfortable to stay. From furniture - two beds, armchairs, bedside tables, a small coffee table, a table. Equipment is normal - TV with Russian channels, refrigerator, air conditioning. Cleaning daily. Safe located at the reception, paid. We liked the food at the hotel, quite varied. Themed evenings dedicated to a particular cuisine are held almost daily. Necessarily in the daily menu there were a lot of different meats, several types of fish, a lot of fresh vegetables and fruits, side dishes, delicious desserts, drinks. The hotel has an "all" system, so food and drinks are available in any quantity throughout the day. The territory of the hotel is equipped with a swimming pool with a children's section, a playground, a relaxation area, as well as a lot of greenery and vegetation on the territory. Several times we visited the spa, there are paid procedures, but I personally really liked the massage. The hotel is located in the very center of the resort, next to a walking street with all kinds of cafes, restaurants, bars, shops and other entertainment. The beach is five minutes away, swam daily, very well maintained, not crowded. The animation at the hotel is very calm, unobtrusive, quiet games during the day, live music in the evenings, sometimes show programs. I liked the staff, good-natured and helpful guys. In general, this is a good hotel for a budget holiday and I can recommend it to everyone.
аватар
 •  traveled 10 years ago
Rating 7.0
we lived in block A (4 *), the rooms are clean and tidy, cleaned every 2 days without any reminders and tips. The food is excellent, the staff is friendly and almost everyone understands Russian. To the sea 250-300 meters, walking a little along the main street. There were really problems with animation... … More ▾ we lived in block A (4 *), the rooms are clean and tidy, cleaned every 2 days without any reminders and tips. The food is excellent, the staff is friendly and almost everyone understands Russian. To the sea 250-300 meters, walking a little along the main street. There were really problems with animation....but if you don’t sit all day in the department, then this is not a particularly big grief.
Review from — vOtpusk.ru
аватар
 •  traveled 10 years ago
Rating 5.0
The stated 4 stars do not even correspond to three! The room has old furniture, broken baseboards, a TV from the Soviet era, a balcony overlooking the garbage, the shower does not drain, the toilet is leaking!!! ! The rooms were cleaned more or less if there is a tip! In the last 2 days, only clean towels … More ▾ The stated 4 stars do not even correspond to three! The room has old furniture, broken baseboards, a TV from the Soviet era, a balcony overlooking the garbage, the shower does not drain, the toilet is leaking!!! ! The rooms were cleaned more or less if there is a tip! In the last 2 days, only clean towels were put in the room, the floor was not washed, the bed was not cleaned! ! During the entire stay, the bed was changed only once! There was no soap, no shampoo, much less shower gel in the room! and it's 4 stars!!!!! ! The beach is not a hundred meters, as they say, but all 600 along the pedestrian street, where all sorts of barkers do not allow you to calmly pass! From entertainment weak animation and dance "Jambo mambo"! Sometimes in the evening the Bulgarian grandfather sang "Vladimir Central"! And this is the most enjoyable part of the entertainment! When it comes to food, no problem! great food and variety! True fruits were sometimes rotten! Wine and other spirits are naturally diluted! And normal alcohol of course for cash in another bar of the hotel! Wouldn't recommend to anyone and won't go there again!
Review from — vOtpusk.ru
аватар
 •  traveled 10 years ago
Rating 1.0
The first thing that angered the blatant lie Location: in the center of Sunny Beach resort, 100 m from the sea MINIMUM 600 m across the main street of a town with a bunch of cafes and shops "where barkers pull promoters" On the points: 1. There are no Russian-speaking staff at the reception (but it seems that they simply do not want to speak). … More ▾ The first thing that angered the blatant lie Location: in the center of Sunny Beach resort, 100 m from the sea MINIMUM 600 m across the main street of a town with a bunch of cafes and shops "where barkers pull promoters" On the points: 1. There are no Russian-speaking staff at the reception (but it seems that they simply do not want to speak). With our arrival from 04.06. 2014-11.06. 2014 from 15-20% of vacationers "if I may say so" were from the CIS and Ukraine2. Luggage is not included in the room. Shower as in a Soviet sports base in 1978.4. The toilet in room 273 is leaking5. Cockroaches in the room killed two in a week and two more were seen dead6. The staff at the reception is dressed, who came from home in what, there is no uniform uniform. Looks like a yard team7. Designated smoking areas: 7.1. Smokes in the restaurant during lunch staff7.2. Drunk noisy vacationers smoke near guests with small children and pregnant women (they react inadequately to comments) 8. The toilets on the ground floor of the hall are in a terrible state9. Hot indoor pool "such a sign is hard to read because of the corner of the road" - icy10. The shower in the so-called SPA is FOREVER closed11. The elevator is VERY stuffy without ventilation and resembles an elevator in the USSR without a concierge "unwashed glass, scratched and with inscriptions. " At temperatures above 24 degrees, you can suffocate there12. The proximity of discos will also "wish" you a good sound sleep13. The first couple of days when we arrived, the floor in the room was washed with bleach, I have allergies (I felt like in a nightmare. "Then they replaced something or started adding something flavoring 14. No entertainment, weak animation. Then, from 09.06, Russian-speaking girl 15. Wi-fi is VERY EXPENSIVE 40 UAH = 2 hours. There is none in the hotel lobby either, I’m generally silent about the rooms 16. The furniture is old and worn out 17. Blankets without duvet covers (which for some reason had to be made by ourselves) with characteristic yellow spots 18. I want to note that check-in at 14:00, but the bracelets will be put on you exactly at 14:30 so that you are especially hungry from the road - after waiting for the check-in at 4:30, you DID NOT HAVE TIME for LUNCH
Review from — vOtpusk.ru
аватар
 •  traveled 11 years ago
Rating 3.0
rested there for 8 days, terribly fed the same thing every day, no variety, not 100 meters from the sea, but 250 -300, the staff is all gloomy, they don’t speak Russian at all, they also speak English, only in Bulgarian, bed linen is gray and in pellets , the bread bins are covered with satin fabrics … More ▾ rested there for 8 days, terribly fed the same thing every day, no variety, not 100 meters from the sea, but 250 -300, the staff is all gloomy, they don’t speak Russian at all, they also speak English, only in Bulgarian, bed linen is gray and in pellets , the bread bins are covered with satin fabrics gray from dirt and staleness, on the 4th day of their stay there, the whole family began to have heartburn from such terrible nutrition, pizza - which was given just dough on top of cheap mayonnaise and ketchup, they didn’t cook anything at all on the grill, in general, they didn’t I advise you to go there, at the reception there is a jar like a beggar, everyone came home tired and not rested
Review from — vOtpusk.ru
аватар
 •  traveled 13 years ago
Rating 9.0
A beautiful velvet month. The hotel has wonderful cuisine, kind staff, varied menu and very tasty. … More ▾ A beautiful velvet month. The hotel has wonderful cuisine, kind staff, varied menu and very tasty.
Review from — vOtpusk.ru


avatar vikushka-x
We are traveling with a child of 3 years old, we are interested in food, the beach, rooms and which room is better to choose so that it is quieter? thanks!
9 years ago  •  3 subscribers 2 answers
avatar valeraevstrat
who has been to the san palace, tell me
11 years ago  •  1 subscriber 1 answer
HOTEL EXPERTS
Attractions

Отель находится в центре курорта Солнечный Берег. Подходит для активного отдыха. Представляет собой одно 5-ти этажное здание. Отель открыт в 2005 году. Последняя реновация – 2011 год.

Location Расположен рядом с отелем Mercury. Расстояние до аэропорта Бургаса составляет 26 км.
Description of the beach В 150 м от отеля.
  • 3rd and beyond
  • city ​​beach
  • sand beach
In a hotel

3 бара, магазин, бассейн 100 кв.м.

  • restaurant
  • cafe/bar
  • open pool
  • indoor pool
  • heated swimming pool
  • conference hall/banquet hall
  • parking
  • elevator
  • laundry
  • hairdresser/beauty salon
  • non-smoking rooms
  • currency exchange
  • payment by payment cards
For kids Анимация, дискотеки.
  • children's swimming pool
  • playground
  • kids club
  • children's chairs in the restaurant
  • cot  FREE 
Entertainment and sports Дартс.
  • table tennis  FREE 
  • gym  FREE 
  • aerobics
  • animation
Description of rooms

В отеле 257 номеров.

  • bath / shower
  • hair dryer
  • air conditioner
  • cable/satellite TV
  • phone
  • fridge
  • balcony/terrace
  • kitchen / kitchenette (not in all rooms)
The address Sunny Beach Resort, Bulgaria
Phones: 056 82 00 65
Website: Sun Palace
FAQ
Какой пляж у отеля?
Отель располагается на 3-й пляжной линии или далее. Рядом с отелем находится городской песчаный пляж.
Какие развлечения есть в отеле?
Для поддержания хорошей физической формы отель предлагает аэробикой. О том чтобы Вы ни минуты не скучали позаботится анимация.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб. Детские стульчики для кормления Ваших малышей всегда под рукой.