Отель хороший, но с замечаниями The hotel is good, but with comments

First, about the pros. Convenient location - away from noisy discos and entertainment. Cleaning in the room suited completely and the hotel is clean and well maintained. We had a child of 11 years old with us, for him in the room they installed a chair-bed to sleep on which it was not possible, because in the places where the parts were connected, it was unmercifully pressed. . . Complained. The sleeping place was not replaced, but they brought a thin mattress, which did not change the situation. . . Internet catches at the reception and lobby bar. The hotel is not big, we were out of season so everything was fine, but when there are a lot of people, I think there will be problems. The lobby at the reception is very small. . . The lobby bar is not big either. It's a bit odd that the lobby bar served coffee, tea, etc. in plastic cups. . . Not nice and not comfortable! ! It is convenient that the pool is right on the sea, that is, you do not need to lie on the sand or pay for tapchan. The bar near the pool only beer, coffee and soft drinks. I don’t understand why it’s impossible to make at least tea for a child, if there is already boiling water for coffee. This is a minus. The promised pizza or other snacks by the pool was never there. Now about the pool. The water is clean and does not smell of chlorine. But the pool workers are something. . . Specially upon arrival, I asked the hotel guide Alexander (Go2Holiday) from what time I can swim in the pool in the morning, because I run in the mornings, and the sea is cold. He told me that at any time. So I went for a swim at the beginning of the eighth, the cleaner or who he was there I don’t know, he literally started yelling at me that I have no right to go into the pool! At the reception on the same day, I clarified this point. One girl happily said that at any time, the second, an hour later, said that only after 9, when there will be rescuers! About the fact that the hotel employee allowed himself unacceptable rudeness, they pretended not to have heard! ! NONE! ! I didn’t think to apologize, the guide, because of whose unprofessionalism I got into such an unpleasant story, said that there were enough boors everywhere, that’s all))) There are also lifeguards near the sea, who hang a red flag in any rough sea and you can’t go into the sea ! ! Excessive care, combined with rudeness, tire terribly! The restaurant serves delicious food, though not very varied, especially for breakfast. . Fruit in general is a problem! Apples, bananas, kiwi, oranges and grapefruit. This alternated, the cherries were given a couple of times for dinner, but in no case were they replenished when the small bowl was empty. This is outrageous in cherry and strawberry season! ! But in the restaurant itself it is clean and good if it were not for the parents who absolutely do not monitor their children, this applies mainly to Russians - they sit and drink, and the children walk on their heads. We went to Varna, Nessebar and Balchik. In principle, I do not regret)