Некомпетентный персонал Incompetent staff

Stayed with a friend at the end of July. We went on a tour through the biblioglobus. Despite the additional service "flight details", the return flight was again delayed by as much as 5 hours.
As for the hotel, we are not picky and practically only spent the night in the hotel, as we traveled around the island. But immediately upon check-in, all supposedly "additional services" are paid - a safe 2 euros per day, a refrigerator 2 euros per day. For a moment, the hotel claims to be 4 *, make the cost for 1000 rubles. more expensive and make these extra. travel expenses - guests will have a different attitude. We didn’t like it, because we went to Paphos in May also at 4 *, everything was included in the use of the room, it’s corny even the water at the reception was for drinking, and the hotel was cheaper than Anmaria.
Himself and the rooms are good, the food is also normal. You can eat.

And now the apogee of the entire holiday, the day before departure, we found out that the flight was rescheduled to leave the hotel at 23:00. We immediately approached a woman (dark hair, thin, 43 years old, speaks both English and Russian) and asked if it was possible to extend the number. Alas, the hotel was full and we had to check out at 12.00. The woman assured us that there was a spa downstairs where we could wash, relax and get ready before the flight (opening hours were not announced). Departure day - checked out at 11. Went downstairs to the spa center to take towels to the beach, no signs for work - not a soul at the reception. We waited 15 minutes - no one (towels by the way 10 euro deposit). We got up, asked where the staff was, answered, wait, it will come soon. + 10 more minutes - no one. They spat, they left. We return to the hotel salty after the sea at 20.00, take shower accessories and go to the spa - closed. We go up to the reception - the same woman - I ask first in English - how is it, why is it closed, how can we wash ourselves, etc. They answer me that this is not her responsibility and there are no keys, and in general I didn’t tell you anything about the spa. Hm funny. I ask the name of my interlocutor (since there is no badge, which is unacceptable! 4 * : -)) - the answer is "I don't understand you. " I was refused to provide a complaint book, and naming my full name.
As a result, we washed on the beach under a shower with cool water and dried in the wind.
Even suppose it is true that there are no keys to the spa at the reception and in general the reception area is only a 2x2 place at the counter, but such dissatisfaction with the guests could be avoided and offered, for example, to go to dinner or a cocktail at the expense of the hotel. BUT....
I will not choose this hotel again.
If the hotel administration reads reviews, then I ask you to check your staff for professional suitability.