Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
4.0
Food:
6.0
Amenities:
6.0
-Foreword.
I must say right away that the hotel staff are extremely dissolute ill-mannered people and allow themselves to wipe their feet on tourists, if you want to experience a lot of humiliation - go, I’ll write about how they mixed us with dirt and stole our things at the end of the review.
-------------------------------------------------- ----------------------------------------
- In general, about the hotel and rest.
We chose the hotel for a long time, we were highly advised exactly PAVLO NAPA, we doubted and still agreed. In terms of price / quality ratio, the level of the hotel and recreation turned out to be low.
We got almost 18.000r. in 11 days, on All Inclusive. To be honest, it would be crazy if I knew that everything would turn out like this, I would never have bought such a tour.
The price of the tour for 11 days in this hotel is 8.000 rubles. maximum! ! ! Twice in my life I got into very bad hotels, in Tunisia and in Egypt, a nightmarish vacation, but it was quite economical. So Pavlo Napa is worse than these 2 hotels combined, despite the crazy price. How he got such high scores on the sites I can’t imagine, most likely the hotel staff write it themselves.
There is still a feeling that the hotel is aimed at an ill-mannered contingent, given the high price and low service, we obviously pay for the broken dishes, surplus food, loss of hotel property, etc. The attitude of the staff towards people is appropriate. By the way, no one observes the dress code and culture, even foreigners.
My review turns out to be very large, for convenience I will make a table of contents:
-Hotel
-Beach
-Everything about the rooms (cleanliness, soundproofing, view)
-Food
-Entertainment
How does the lobby staff behave?
-A story about the rudeness of the woman at the reception and the "stealing" of our things (what awaits you).
-------------------------------------------------- ----------------------------------------
-Hotel.
A very old hotel with a slight restyling, it pulls a maximum of 3 stars, I would put 2. At the entrance to the hotel there is a PAVLO NAPA sign, it can be seen that the 4th star is constantly being torn off from it.
The territory is small, better than the neighboring Anonymous and Tassia, but not 4 stars))
Clean pool, few sun loungers.
The non-stop reception hall serves as a haven for guests who are waiting for check-in or check-out. There is a beautiful indoor pool. There is a gym, good equipment, modern with excellent anatomy, not every club in Moscow has this. Well, there is nothing more to say, this is such a small hotel. It can be seen that the administration saves on everything, there are very few employees. Almost everyone does double work, you can easily see how the waiter from the bar is standing at the reception in a suit or cleaning the area in overalls.
-Beach.
We took this hotel mainly because of the beach, we thought it was gorgeous, it turned out not to be. The water in it is green and muddy, blue clear only at a depth. The entrance is unpleasant, there is a small area with sand, the rest is stones. By the way, often in the sand there are hefty stones on which people beat their feet. The wife broke her fingernail to the blood. Children of tourists also constantly fight.
At first you enter through this murk, then it gets deeper and there are a lot of stones, then you swim out to the sandbar, on the left the boat station is very close, dangerous. But the water becomes noticeably cleaner, in fact everyone swims here, then it becomes very deep, but crystal clear. You can immediately go down there on the right along the pontoon near the rescue tower. We went swimming on Nissi and went to Makronizos, there are a lot of people there, but it is beautifully clean and azure water like in the Maldives. In fact, PavloNapa does not make sense as a first-line hotel, it is better to buy a ticket to a second-line hotel, but opposite the Nissi beach, or FigTree in Protaras.
-Numbers.
This is a complete failure of the hotel, the rooms are small, old, the bathroom is very simple, the plumbing is old. By and large, this is a standard European university dormitory room with only 2 bedrooms.
There is a very lack of furniture, for 2 adults one mini box by the bed, a box in the table, a small closet at the entrance, a couple of shelves and a small railing, there is already a stupid bedside table, a large safe and old bedspreads - this eats up a third of the space. So they kept clothes in suitcases / on tables and shoes on the floor. And by the way, we had very few things. Do not try to use the safe, the hotel is not responsible for the theft and loss of things. Connected door. The balcony is narrow. The mattress is too soft, you fall through like on ancient spring beds. Not recommended for people with spinal problems. My lower back ached incessantly, but I'm healthy as a bull. One small sheet for two spouses. we slept under a decorative bedspread that is not washed. Well, it's decorative. No blanket/blanket.
-Rooms (cleanliness)
The rooms here are not cleaned at all, they wave a rag over the surfaces and sweep a little, flood the toilet with domestos and voila.
Bed linen is changed, towels too, for which many thanks. Cleaners sin by the fact that they can easily throw out your things, do not leave small items, checks, etc. on tables and cabinets - you will not find it. For the entire period of our stay, the balcony was never vacuumed to us, it was full of sand from the moment of arrival, and we also applied it a little from the beach. As a result, this sand is always in your room. We swept it ourselves, with a foot towel, and what else? )) 4 stars all the same! They clean the room quickly, in 5 minutes, the quality of cleaning is what it turns out to be, but unnecessary carpets in the corridor are vacuumed all morning. And wheelbarrows with household chemicals, linen and trash cans also stand until the cleaners leave. The hallway smells like an old Soviet hospital. After 13:30 you will not find a cleaner at the hotel.
By the way, when we were in the room and the cleaner missed our room, this meant that the cleaning would be only tomorrow, how many times they asked to clean the room, if the cleaner was not comfortable, she did nothing. There is a lot of garbage from previous guests under the bed and bedside tables.
-Rooms (soundproofing).
Complete lack of soundproofing. The doors to the corridor are thin and flimsy, you hear everything that happens there, when people walk at night, laugh loudly and jingle keys, slam the door, you will wake up from this. The room has an ADJACENT DOOR with a different number (I don’t understand why it can’t be walled up in 2017? ), everything that happens in the next room is heard as in their own and, accordingly, they hear everything you do. An elderly couple from Germany lived through this door, they constantly coughed, snored and watched TV loudly until 3 am, often channel 18+
A strong minus is that you constantly hear how the toilets are drained from the upper floors and how all this “good” slowly flows down the pipe ...and you are trying to fall asleep every 3 minutes, buzz.
In all rooms on the 1st floor you will listen to the chairs moving in the restaurant and the sound of cutlery on plates! How it works: we thought for a long time “oh my god why is the furniture constantly moving in this hotel? ”, sinned against the cleaners, but then, sitting in a restaurant, I suddenly realized that I heard familiar sounds ...it turns out that when people sit down and get up, they push their chairs back, and the chairs with their wooden minks on the floor make that same vile sound. As a result, you listen to this from 6:00 when preparations for breakfast begin until 10:00 until everything is cleaned up there. Then occasionally during the day and from 18:00 to the bitter end)))
And then, and then until almost one in the morning, either karaoke or a voiceless madam yells from a nearby hotel, who, to be honest, has been bugging us for 2 weeks.
-Rooms (view)
Paying extra for SeaView is complete nonsense. All the rooms here are Side SeaView, they are sideways)) You look directly at the hotel, or at Anonymous, which was on our side, or at the road and Sunwing ...End rooms from the 2nd floor have a window, there is a sea view there. Russians are poorly accommodated. There is also a second building, it is full of tin and a view of the noisy road.
-Food.
By and large, it’s normal here, there is no variety of dishes, every day the same thing, but tasty. Not enough meat. A serious minus is a lot of acute. For children and ulcers it will be difficult. Drinks are served with ice, ask for not cold. There is a choice of fruits, vegetables, etc. The side dishes are delicious. There is always a lot of food, there is no such thing that some dish ends, the chefs constantly look at what is left little and bring new ones. At the end of dinner, the food is all, unlike most hotels. True, they begin to take away when there are still a lot of people in the restaurant, there was a day when they began to take away at 20:45.
The waiters are just super workers, polite, I fly like meteors, they know many languages. We were all happy. The truth is a strange thing, in the middle of dinner (at 20:00) for some reason they begin to clean the tables and serve for breakfast. Sometimes part of the restaurant is fenced. Dinners are strange, on the street, the food is very unhealthy, very similar to some kind of KFC. It is alarming that you can often see cakes, watermelons, potatoes, etc. , which were obviously for dinner yesterday and are served today for lunch and again for dinner. There are a lot of conversations from parents who tell their children they say “don’t take this cake, it was still at breakfast”, apparently I’m not the only one who noticed this.
Special thanks to the charismatic man, the employee of the Socrates restaurant, gives all the best. Costas is also a very kind and attentive uncle.
The pool bar staff also work hard, very friendly and sociable. But why are they still engaged in cleaning the territory, the hotel saves?
-Entertainment.
There is essentially no animation here, I think the hotel management decided simply not to spend money on it. During the day, the animator guys entertain the guests and children as best they can, in the evening the animation is also in the style of “I blinded him from what it was”, all this is similar to the KVN of the school level. There is not even a scene in the hotel, it seems that the animators themselves found a place, brought their equipment, lights and started doing something. Well done animators, but minus the director of the hotel.
How does the lobby staff behave?
How the Pavlo Napa lobby staff behaves, Egypt, Tunisia and Turkey never dreamed of, although we are all used to being rude there. At the reception, no one will solve your problems, you will simply be sent. I observed how many tourists asked to change their room for various reasons, asked for something to be repaired or complained about the loss of things, asked for some amenities for children, administrators looked at them like a cow on a fence.
The standard excuse is “come tomorrow at 10”, “I’m sorry, I would do everything, but it’s not in my power”, “Saw Sorry”, and so on. d.
Most often, they justify themselves in front of you and hush up the topic, if you continue to insist on your own, they raise their voice in response, they say that you are wrong, etc. , then they just leave and a young boy or girl stands at the reception, who (s) says only in Greek. Yes, they hide, they encrypt, they deceive. When I started to find out, my aunt just went to the staff room and closed herself there, waiting for her for half an hour - she didn’t come out.
The man who asked to change his room because he went to the trash and there was a stink in the room, the administrators said that they could not because there were no available rooms and the Man came up with something, the room, as they said, was “so wonderful” and generally the best. He was ready to pay extra, but it all ended with the aunt saying in broken Russian “If you don’t understand anything in numbers, don’t bother me working! and left.
Why is the lobby worker behaving like this with hotel guests? ? ? They also have such a rule - at 12:00 you are evicted, at 14:00 you are settled. Asking for an early check-in or extension of the room is useless, they lie that there are no rooms, there are always free rooms.
-------------------------------------------------- ----------------------------------------
Well, in fact, my claim to the hotel management about theft and rudeness, a story about how they behaved, do not forget that we had a honeymoon trip:
All our communication at the reception took place mainly with a brunette (hair long, but styled in a bun), wearing glasses, 40 years old, I think she is one of the main administrators, alas, I don’t know her name. She knows Russian well. I will attach her photo. The man is extremely vile, Hamlo. Further, to be clear, I will call her "Madame"
We arrived at the hotel on 27.08. 2017, at 6:30, after a night flight, we did not sleep for a long time. Biblioglobus, alas, was not warned that the check-in was only at 14:00 and you would have to sleep at the reception.
They asked to pay extra to check in earlier, the administrator in broken English said that he was not responsible for this because he was on duty at night, it was useless, they reconciled what to do. At 14:30 we were finally handed the keys to the room, just the same "Madame". The greeting of the hotel was this: She grinned and said "Haaa you are our newlyweds" and that's it. There was no festive decoration of the room, although the tour operator stated that there was a note about this. Only in the evening they put a bottle of strange champagne on us, they did not dare to drink. We understood that on the day of departure 06.09. 2017 will be the same because the bus picked us up at 21:00 from the hotel and then another night flight. Immediately asked to extend the number. Madame said that it will be 40 euros until 19:00, but you need to come 5 days before departure.
5 days before departure, I approached about the extension, they wrote me down in the journal, they said to pay 40 euros the day before departure and everything was OK. And then the gesture begins:
It so happened that we caught ARVI, fell ill at the end of the rest, my wife felt more or less, and I started having a severe sore throat with a temperature of 39, an insurance doctor came to me three times, (even now, 09/13/2017 in Moscow, I go to Laura and for the 2nd week I have been drinking two antibiotics, severe sore throat)
On September 04, I went to the reception and said that I was very ill and my temperature was 38.5 that I definitely needed a room and bed rest. "Madame" reacted to this indifferently and said that there were no numbers, you had to come up in the evening on the eve of the day of departure and find out, I begged her for a long time, no results. On September 05, I felt worse, I was just lying and sleeping in the room, the temperature was 39.5 ...My wife came up several times and asked for an extension of the room, she was lied to, asked to come later, etc. In the evening of 05.05.
09, in fact, on the eve of the day of departure, I personally approached to find out about the room, “Madame” was again at the reception, she spoke to me very unhappily, she was clearly annoyed by my presence. I explained to her for a long time that my insurance does not cover hospitalization, that there are no delegates for this, that the flight is tomorrow, that I have to lie down, etc. It ended with her raising her voice at me and saying “no numbers! ”, I asked for a piece of paper and a pen to write a complaint against the director of the hotel. At first she pretended that she didn’t understand what I was talking about, but nevertheless she gave a sheet and a pen, she didn’t say who to write to, they say write in free form, I will pass it on. While I was writing, she was very nervous and indignant about me to other tourists, she apparently thought that I did not understand English. I took the phone and started filming myself and describing the situation (I’ll post it on youtube), at the moment when I said that they were refusing to extend my number, she abruptly interrupted me and shouted “I didn’t refuse you. ”
She offered to call the hotel manager, a young guy came and said everything would be OK, I doubt that this is some kind of manager, probably just another waiter or cleaner who also does something else.
On the day of departure, 06.09, I went to the reception at 10:00, where a guy who barely spoke English said to come at 11:00, there was no one at the reception. By the way, I’ll also digress - at 05:06 they didn’t clean the room for us, we asked to clean it, nothing was done, and on September 06 at 7 in the morning they personally approached the cleaning lady, and she said they weren’t supposed to clean it because we were leaving at 12:00. She even refused to pick up the overflowing trash can, I put it in the corridor. At 12:10 I handed over the keys to the reception, there was still the same guy who spoke only Greek.
I will not tell you how hard it is to lie on the cramped sofas of the reception with a temperature of under 39, it's just that you know how it can be.
Alas, due to the fact that I was in a bad half-asleep state, my wife also had a temperature of 37.
4 and in fact felt no better, we were going for a long time. By 12:00 they started calling us in the room, hung up, the cleaning lady knocked, hurried with the eviction. As a result, I forgot my expensive diving fins on the balcony, on the chest of drawers was the Chicago Rangers branded cap, which a friend from America gave me. It may seem like garbage, but these are my things, now I have to “give” my own to everyone? ! We understood this immediately after check-out, the room was closed, we could not find a cleaning lady. There was no one at the reception. Only at 15:00 did “Madame” appear, what can I do, I turned to her, she said that I must have confused something and clearly did not want to do anything. I allegedly called the cleaning lady, talked to her for a long time, asked me what I had forgotten in the room, then hung up and said that they had not found anything. I asked for access to the room because my things are there, she refused and left. I didn’t go further into conflict, because rage woke up in me, as a result, it would have been worse for me.
You see, it’s one thing to lose and assume that things may be in the room and ask to look, but a completely different situation is when I know for sure that I forgot exactly this and that in such and such places of the room.
An hour before the bus, we sat near the lobby and waited, this "Madame" walked around with such a look as if I had insulted her whole family. The hotel representatives didn't even say goodbye to us.
Draw your own conclusions. Terrible hotel, and even thieves.
I must say right away that the hotel staff are extremely dissolute ill-mannered people and allow themselves to wipe their feet on tourists, if you want to experience a lot of humiliation - go, I’ll write about how they mixed us with dirt and stole our things at the end of the review.
-------------------------------------------------- ----------------------------------------
- In general, about the hotel and rest.
We chose the hotel for a long time, we were highly advised exactly PAVLO NAPA, we doubted and still agreed. In terms of price / quality ratio, the level of the hotel and recreation turned out to be low.
We got almost 18.000r. in 11 days, on All Inclusive. To be honest, it would be crazy if I knew that everything would turn out like this, I would never have bought such a tour.
The price of the tour for 11 days in this hotel is 8.000 rubles. maximum! ! ! Twice in my life I got into very bad hotels, in Tunisia and in Egypt, a nightmarish vacation, but it was quite economical. So Pavlo Napa is worse than these 2 hotels combined, despite the crazy price. How he got such high scores on the sites I can’t imagine, most likely the hotel staff write it themselves.
There is still a feeling that the hotel is aimed at an ill-mannered contingent, given the high price and low service, we obviously pay for the broken dishes, surplus food, loss of hotel property, etc. The attitude of the staff towards people is appropriate. By the way, no one observes the dress code and culture, even foreigners.
My review turns out to be very large, for convenience I will make a table of contents:
-Hotel
-Beach
-Everything about the rooms (cleanliness, soundproofing, view)
-Food
-Entertainment
How does the lobby staff behave?
-A story about the rudeness of the woman at the reception and the "stealing" of our things (what awaits you).
-------------------------------------------------- ----------------------------------------
-Hotel.
A very old hotel with a slight restyling, it pulls a maximum of 3 stars, I would put 2. At the entrance to the hotel there is a PAVLO NAPA sign, it can be seen that the 4th star is constantly being torn off from it.
The territory is small, better than the neighboring Anonymous and Tassia, but not 4 stars))
Clean pool, few sun loungers.
The non-stop reception hall serves as a haven for guests who are waiting for check-in or check-out. There is a beautiful indoor pool. There is a gym, good equipment, modern with excellent anatomy, not every club in Moscow has this. Well, there is nothing more to say, this is such a small hotel. It can be seen that the administration saves on everything, there are very few employees. Almost everyone does double work, you can easily see how the waiter from the bar is standing at the reception in a suit or cleaning the area in overalls.
-Beach.
We took this hotel mainly because of the beach, we thought it was gorgeous, it turned out not to be. The water in it is green and muddy, blue clear only at a depth. The entrance is unpleasant, there is a small area with sand, the rest is stones. By the way, often in the sand there are hefty stones on which people beat their feet. The wife broke her fingernail to the blood. Children of tourists also constantly fight.
At first you enter through this murk, then it gets deeper and there are a lot of stones, then you swim out to the sandbar, on the left the boat station is very close, dangerous. But the water becomes noticeably cleaner, in fact everyone swims here, then it becomes very deep, but crystal clear. You can immediately go down there on the right along the pontoon near the rescue tower. We went swimming on Nissi and went to Makronizos, there are a lot of people there, but it is beautifully clean and azure water like in the Maldives. In fact, PavloNapa does not make sense as a first-line hotel, it is better to buy a ticket to a second-line hotel, but opposite the Nissi beach, or FigTree in Protaras.
-Numbers.
This is a complete failure of the hotel, the rooms are small, old, the bathroom is very simple, the plumbing is old. By and large, this is a standard European university dormitory room with only 2 bedrooms.
There is a very lack of furniture, for 2 adults one mini box by the bed, a box in the table, a small closet at the entrance, a couple of shelves and a small railing, there is already a stupid bedside table, a large safe and old bedspreads - this eats up a third of the space. So they kept clothes in suitcases / on tables and shoes on the floor. And by the way, we had very few things. Do not try to use the safe, the hotel is not responsible for the theft and loss of things. Connected door. The balcony is narrow. The mattress is too soft, you fall through like on ancient spring beds. Not recommended for people with spinal problems. My lower back ached incessantly, but I'm healthy as a bull. One small sheet for two spouses. we slept under a decorative bedspread that is not washed. Well, it's decorative. No blanket/blanket.
-Rooms (cleanliness)
The rooms here are not cleaned at all, they wave a rag over the surfaces and sweep a little, flood the toilet with domestos and voila.
Bed linen is changed, towels too, for which many thanks. Cleaners sin by the fact that they can easily throw out your things, do not leave small items, checks, etc. on tables and cabinets - you will not find it. For the entire period of our stay, the balcony was never vacuumed to us, it was full of sand from the moment of arrival, and we also applied it a little from the beach. As a result, this sand is always in your room. We swept it ourselves, with a foot towel, and what else? )) 4 stars all the same! They clean the room quickly, in 5 minutes, the quality of cleaning is what it turns out to be, but unnecessary carpets in the corridor are vacuumed all morning. And wheelbarrows with household chemicals, linen and trash cans also stand until the cleaners leave. The hallway smells like an old Soviet hospital. After 13:30 you will not find a cleaner at the hotel.
By the way, when we were in the room and the cleaner missed our room, this meant that the cleaning would be only tomorrow, how many times they asked to clean the room, if the cleaner was not comfortable, she did nothing. There is a lot of garbage from previous guests under the bed and bedside tables.
-Rooms (soundproofing).
Complete lack of soundproofing. The doors to the corridor are thin and flimsy, you hear everything that happens there, when people walk at night, laugh loudly and jingle keys, slam the door, you will wake up from this. The room has an ADJACENT DOOR with a different number (I don’t understand why it can’t be walled up in 2017? ), everything that happens in the next room is heard as in their own and, accordingly, they hear everything you do. An elderly couple from Germany lived through this door, they constantly coughed, snored and watched TV loudly until 3 am, often channel 18+
A strong minus is that you constantly hear how the toilets are drained from the upper floors and how all this “good” slowly flows down the pipe ...and you are trying to fall asleep every 3 minutes, buzz.
In all rooms on the 1st floor you will listen to the chairs moving in the restaurant and the sound of cutlery on plates! How it works: we thought for a long time “oh my god why is the furniture constantly moving in this hotel? ”, sinned against the cleaners, but then, sitting in a restaurant, I suddenly realized that I heard familiar sounds ...it turns out that when people sit down and get up, they push their chairs back, and the chairs with their wooden minks on the floor make that same vile sound. As a result, you listen to this from 6:00 when preparations for breakfast begin until 10:00 until everything is cleaned up there. Then occasionally during the day and from 18:00 to the bitter end)))
And then, and then until almost one in the morning, either karaoke or a voiceless madam yells from a nearby hotel, who, to be honest, has been bugging us for 2 weeks.
-Rooms (view)
Paying extra for SeaView is complete nonsense. All the rooms here are Side SeaView, they are sideways)) You look directly at the hotel, or at Anonymous, which was on our side, or at the road and Sunwing ...End rooms from the 2nd floor have a window, there is a sea view there. Russians are poorly accommodated. There is also a second building, it is full of tin and a view of the noisy road.
-Food.
By and large, it’s normal here, there is no variety of dishes, every day the same thing, but tasty. Not enough meat. A serious minus is a lot of acute. For children and ulcers it will be difficult. Drinks are served with ice, ask for not cold. There is a choice of fruits, vegetables, etc. The side dishes are delicious. There is always a lot of food, there is no such thing that some dish ends, the chefs constantly look at what is left little and bring new ones. At the end of dinner, the food is all, unlike most hotels. True, they begin to take away when there are still a lot of people in the restaurant, there was a day when they began to take away at 20:45.
The waiters are just super workers, polite, I fly like meteors, they know many languages. We were all happy. The truth is a strange thing, in the middle of dinner (at 20:00) for some reason they begin to clean the tables and serve for breakfast. Sometimes part of the restaurant is fenced. Dinners are strange, on the street, the food is very unhealthy, very similar to some kind of KFC. It is alarming that you can often see cakes, watermelons, potatoes, etc. , which were obviously for dinner yesterday and are served today for lunch and again for dinner. There are a lot of conversations from parents who tell their children they say “don’t take this cake, it was still at breakfast”, apparently I’m not the only one who noticed this.
Special thanks to the charismatic man, the employee of the Socrates restaurant, gives all the best. Costas is also a very kind and attentive uncle.
The pool bar staff also work hard, very friendly and sociable. But why are they still engaged in cleaning the territory, the hotel saves?
-Entertainment.
There is essentially no animation here, I think the hotel management decided simply not to spend money on it. During the day, the animator guys entertain the guests and children as best they can, in the evening the animation is also in the style of “I blinded him from what it was”, all this is similar to the KVN of the school level. There is not even a scene in the hotel, it seems that the animators themselves found a place, brought their equipment, lights and started doing something. Well done animators, but minus the director of the hotel.
How does the lobby staff behave?
How the Pavlo Napa lobby staff behaves, Egypt, Tunisia and Turkey never dreamed of, although we are all used to being rude there. At the reception, no one will solve your problems, you will simply be sent. I observed how many tourists asked to change their room for various reasons, asked for something to be repaired or complained about the loss of things, asked for some amenities for children, administrators looked at them like a cow on a fence.
The standard excuse is “come tomorrow at 10”, “I’m sorry, I would do everything, but it’s not in my power”, “Saw Sorry”, and so on. d.
Most often, they justify themselves in front of you and hush up the topic, if you continue to insist on your own, they raise their voice in response, they say that you are wrong, etc. , then they just leave and a young boy or girl stands at the reception, who (s) says only in Greek. Yes, they hide, they encrypt, they deceive. When I started to find out, my aunt just went to the staff room and closed herself there, waiting for her for half an hour - she didn’t come out.
The man who asked to change his room because he went to the trash and there was a stink in the room, the administrators said that they could not because there were no available rooms and the Man came up with something, the room, as they said, was “so wonderful” and generally the best. He was ready to pay extra, but it all ended with the aunt saying in broken Russian “If you don’t understand anything in numbers, don’t bother me working! and left.
Why is the lobby worker behaving like this with hotel guests? ? ? They also have such a rule - at 12:00 you are evicted, at 14:00 you are settled. Asking for an early check-in or extension of the room is useless, they lie that there are no rooms, there are always free rooms.
-------------------------------------------------- ----------------------------------------
Well, in fact, my claim to the hotel management about theft and rudeness, a story about how they behaved, do not forget that we had a honeymoon trip:
All our communication at the reception took place mainly with a brunette (hair long, but styled in a bun), wearing glasses, 40 years old, I think she is one of the main administrators, alas, I don’t know her name. She knows Russian well. I will attach her photo. The man is extremely vile, Hamlo. Further, to be clear, I will call her "Madame"
We arrived at the hotel on 27.08. 2017, at 6:30, after a night flight, we did not sleep for a long time. Biblioglobus, alas, was not warned that the check-in was only at 14:00 and you would have to sleep at the reception.
They asked to pay extra to check in earlier, the administrator in broken English said that he was not responsible for this because he was on duty at night, it was useless, they reconciled what to do. At 14:30 we were finally handed the keys to the room, just the same "Madame". The greeting of the hotel was this: She grinned and said "Haaa you are our newlyweds" and that's it. There was no festive decoration of the room, although the tour operator stated that there was a note about this. Only in the evening they put a bottle of strange champagne on us, they did not dare to drink. We understood that on the day of departure 06.09. 2017 will be the same because the bus picked us up at 21:00 from the hotel and then another night flight. Immediately asked to extend the number. Madame said that it will be 40 euros until 19:00, but you need to come 5 days before departure.
5 days before departure, I approached about the extension, they wrote me down in the journal, they said to pay 40 euros the day before departure and everything was OK. And then the gesture begins:
It so happened that we caught ARVI, fell ill at the end of the rest, my wife felt more or less, and I started having a severe sore throat with a temperature of 39, an insurance doctor came to me three times, (even now, 09/13/2017 in Moscow, I go to Laura and for the 2nd week I have been drinking two antibiotics, severe sore throat)
On September 04, I went to the reception and said that I was very ill and my temperature was 38.5 that I definitely needed a room and bed rest. "Madame" reacted to this indifferently and said that there were no numbers, you had to come up in the evening on the eve of the day of departure and find out, I begged her for a long time, no results. On September 05, I felt worse, I was just lying and sleeping in the room, the temperature was 39.5 ...My wife came up several times and asked for an extension of the room, she was lied to, asked to come later, etc. In the evening of 05.05.
09, in fact, on the eve of the day of departure, I personally approached to find out about the room, “Madame” was again at the reception, she spoke to me very unhappily, she was clearly annoyed by my presence. I explained to her for a long time that my insurance does not cover hospitalization, that there are no delegates for this, that the flight is tomorrow, that I have to lie down, etc. It ended with her raising her voice at me and saying “no numbers! ”, I asked for a piece of paper and a pen to write a complaint against the director of the hotel. At first she pretended that she didn’t understand what I was talking about, but nevertheless she gave a sheet and a pen, she didn’t say who to write to, they say write in free form, I will pass it on. While I was writing, she was very nervous and indignant about me to other tourists, she apparently thought that I did not understand English. I took the phone and started filming myself and describing the situation (I’ll post it on youtube), at the moment when I said that they were refusing to extend my number, she abruptly interrupted me and shouted “I didn’t refuse you. ”
She offered to call the hotel manager, a young guy came and said everything would be OK, I doubt that this is some kind of manager, probably just another waiter or cleaner who also does something else.
On the day of departure, 06.09, I went to the reception at 10:00, where a guy who barely spoke English said to come at 11:00, there was no one at the reception. By the way, I’ll also digress - at 05:06 they didn’t clean the room for us, we asked to clean it, nothing was done, and on September 06 at 7 in the morning they personally approached the cleaning lady, and she said they weren’t supposed to clean it because we were leaving at 12:00. She even refused to pick up the overflowing trash can, I put it in the corridor. At 12:10 I handed over the keys to the reception, there was still the same guy who spoke only Greek.
I will not tell you how hard it is to lie on the cramped sofas of the reception with a temperature of under 39, it's just that you know how it can be.
Alas, due to the fact that I was in a bad half-asleep state, my wife also had a temperature of 37.
4 and in fact felt no better, we were going for a long time. By 12:00 they started calling us in the room, hung up, the cleaning lady knocked, hurried with the eviction. As a result, I forgot my expensive diving fins on the balcony, on the chest of drawers was the Chicago Rangers branded cap, which a friend from America gave me. It may seem like garbage, but these are my things, now I have to “give” my own to everyone? ! We understood this immediately after check-out, the room was closed, we could not find a cleaning lady. There was no one at the reception. Only at 15:00 did “Madame” appear, what can I do, I turned to her, she said that I must have confused something and clearly did not want to do anything. I allegedly called the cleaning lady, talked to her for a long time, asked me what I had forgotten in the room, then hung up and said that they had not found anything. I asked for access to the room because my things are there, she refused and left. I didn’t go further into conflict, because rage woke up in me, as a result, it would have been worse for me.
You see, it’s one thing to lose and assume that things may be in the room and ask to look, but a completely different situation is when I know for sure that I forgot exactly this and that in such and such places of the room.
An hour before the bus, we sat near the lobby and waited, this "Madame" walked around with such a look as if I had insulted her whole family. The hotel representatives didn't even say goodbye to us.
Draw your own conclusions. Terrible hotel, and even thieves.
Translated automatically from Russian. View original
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