не тратьте свои нервы! don't waste your nerves!

Good evening. From April 30 to May 5, I bought a tour to Cyprus through your company. the hotel was called san remo 2 stars. The situation is as follows - EVERYTHING was terrible. 1. Terrible wait staff, talk to you as if they are your customers and you are not theirs. as if doing a favor that he communicates with you at all (women at the reception). when there was a man at the reception in the morning from the night shift and I called him from my room, he generally preferred not to pick up the phone (what is there, you think, it’s the end of the shift anyway, somehow he will get through, he probably thought). 2. Towels are changed every three days, but they didn’t even have to interrogate this when the fourth day of our stay had already begun, they deigned to stir for dinner3. The food is disgusting and there is very little choice. on Easter, the owner was generous and for breakfast he treated everyone who was not possible to eat with sausages (even local cats turned their faces up). about food, this is generally a separate story - breakfast at the San Remo hotel, but for lunch and dinner you have to go to another flamingo hotel. moreover, you have to wait until first everyone gathers for lunch, and then you have to wait for everyone when everyone deigns to have lunch, having a child in their arms, who at that time was not yet 3, for me it was hell. the attitude of the staff was still striking - at 19.00 a call to the room and in an orderly tone - go downstairs in 5 minutes the bus leaves for dinner. just like in a pioneer camp. misunderstood with the internet. one woman from the reception gave the wi-fi password for free, but the other tried to rip off 5 euros. and it's not listed anywhere. about the fact that with dinner and lunch there will be such hemorrhoids, of course, no one warned us. The holiday was truly HORRIBLE. There is a chain of cactus, flamingo and san remo hotels. the same level everywhere. the owner is the same. p. s. still opposite the hotel is a nursing home and our windows overlooked directly not this building. every evening we watched how old weak people take off their underpants and barely move. there was also a ward directly opposite our window with a paralyzed woman. the sight is not very pleasant. pleased only the sea and the beach.