ВОРОВСТВО и ХАМСТВО - настоящий АД STEALING and RUDE - real HELL

We stayed with a friend at the Ascos Coral Beach 4 * hotel from June 25 to July 3. We were settled in a small building overlooking the sea, which we were initially very happy about. 2 days before departure, while we were at dinner, someone broke into the room, cut open my suitcase and stole jewelry and money. We could not imagine such a situation, otherwise, of course, we would have taken the safe. With a wealth of travel experience, we have never come across such situations. The reception staff called the police, they arrived quickly enough, filled out the papers, however, they did not take any prints, although they constantly repeated that we should not touch anything. A friend has a suitcase - a completely plastic box (without a zipper) the thieves could not open, she checked that the suitcase was closed and the money was in place. The police asked her for documents, she took out her passport from her suitcase and left the suitcase open, after the police left, there was no more money in her open suitcase. While one of them was filling out the paperwork, the other two walked around the room and probably grabbed the money that had survived.
The next day we contacted the hotel manager, Mr. Takis. Instead of the expected apology, we heard accusations that we allegedly staged everything ourselves (they cut the suitcase for 30 thousand rubles!! ! - which is absurd in itself), with the words: “We should have taken the safe! It's not my problem! " - he turned around and left. And only after another conversation with the reception staff, the hotel gave us 1 lunch (we had half board), canceled the bill for WiFi and 2 glasses of wine, and agreed on a late check-out (generosity rolls over... ). Naturally, all the pleasant emotions from the rest disappeared at the moment from the theft itself, theft by the police, plus the frank rudeness of the management
The bottom line is this:

- as we found out later, thefts in this building have been happening regularly for the past 10 years (sorry, we did not read the reviews on TripAdvisor earlier... ). In the same week with us, 2 more Russian girls were robbed in the same way
- only Russian tourists are accommodated in this building (apparently, they don’t dare to rob foreigners), this is the attitude towards Russians in this hotel
- in a conflict situation, a sharply aggressive attitude towards girls traveling without men (I'm sure if my husband was with me on this trip, the attitude would be different). I have never experienced greater rudeness and humiliation in my life, and this despite the fact that we are customers who paid for the rest in this hotel
- thefts are committed by hotel employees or with the complicity of employees, since only those who did not use the paid safe suffer (the reception has this information). All thefts occur during dinner and 1-2 days before departure, so that tourists do not have the opportunity to do something (departure dates are also known to the reception). I do not rule out that the manager, Mr. Takis, has his own percentage of thefts, otherwise he would have taken measures to stop theft in the hotel, and he is absolutely satisfied with everything
- all employees are aware of what is happening in the hotel, but they do not want to hand over anyone
- the reception staff gave me threads with a needle, a film so that I could sew up and wrap my suitcase and return home with it (everything is at the service of clients... )
- the tour operator Biblioglobus did not help us either, only sympathized... So we had to rely only on ourselves
DEFINITELY DO NOT RECOMMEND THIS HOTEL!