Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Service:
2.0
Cleanliness:
4.0
Food:
6.0
Amenities:
6.0
Sunrise Beach Protaras Cyprus (Sunrise Beach Protaras, Cyprus)
We rested in June 2011. We drove with a good mood, but they started to spoil it at the airport.
We ordered a car from the operator Biblio Globus instead of a bus to the hotel. Since we were traveling with a small child for 1 year 4 months, and it did not at all attract everyone to take them to hotels in the heat. At the Globe counter, the girl called the driver, he said that he was in a traffic jam and would be in an hour. She, of course, asked why he did not warn, but the answer remained a mystery to us. We were sent to the waiting room and promised to find a new taxi for now. After 20 minutes, they only found him and sent us.
Well, we were not very upset and hoped for a good rest.
Upon arrival at the hotel, the driver unloaded us and left, no one left the hotel to help bring our luggage, and we had 2 large suitcases, 3 bags, a stroller.
Three adults and a child are decent luggage, despite the fact that the child was tired of the road and was already hanging on one of the adults, respectively, 2 hands are already occupied, they cannot carry anything.
In general, we somehow dragged ourselves to the reception desk. This was the first call...
We were given a room, assured that it was wonderful. I note right away that we ordered a Family Suite with a sea view and an internal partition, 2 double beds and one king size bed, she refused a crib back in Moscow, saying that the child sleeps only with me. The partition should divide the room into pals, it turns out, as it were, 2 rooms and no one interferes with anyone. This is the only reason we went to this hotel because of this type of room and paid a lot of money for it. We go into the room and see, there is no partition, a king size bed and one and a half bed, in the corner there is a dirty playpen for a child, where he, like, should sleep. That's not all, we open the curtain on the side wall and see ....CONSTRUCTION!
NOBODY in the agency warned about the construction in the hotel (which, by the way, starts at 7 am)! We go to the reception to find out. We are told that this is the type of room they also consider the surname suite, a blatant lie! On their website it's called family side. When they started cursing loudly, they suddenly lost their memory and stopped understanding Russian, although they had understood before. They said, call your operator, let him figure it out. They called, they said they would figure it out, they called back and said the same thing, that this is a family suite. When we say that we will sue, because on their website these numbers differ in price, and decently. They say they will help in any way they can. We arrived on Monday. After some time, it turns out that all the rooms are occupied and such as we want to be released only on Wednesday. And so be it, they will do us a favor and provide it as soon as it is released.
When asked about the refund of the difference, the answer was that they cost the same for them ...On the hotel's website itself, the booking request gives the difference in price!
This is not the end of our ramblings.
We ordered a full board, because with a small child we didn’t want to wander around and look for where to eat, only a beach holiday was supposed.
At lunch, the restaurant served a menu of your choice. A week later, we found out that we were supposed to have dessert, but the menu that they give is not indicated and they themselves do not say so. I found out this purely by chance, ordering ice cream, and then asked for a bill for it, to which the waiter asked me why you want to pay full board, ice cream or fruit are included in your menu for free ....
In addition, they served for a very long time, they waited 40 minutes for one dish, although the norm is 20-25, and we need to eat in 2 stages, first the parents eat, I put the child to bed, they come, sit with him, I go to eat.
Sometimes they hardly fit into their entire lunch from half past twelve to 3! Further “better” ...once they just lost my order and after 40 minutes of my waiting they came and asked what I was sitting, what I was waiting for ...The next day, my mother and I made an order, ordered ice cream immediately and then everything else ...After 20 minutes, we got ice cream they didn’t bring it and after 30 too ...The waiter came up and asked if we had made an order ! ! ! ! We said yes to your chief and did (he was already sitting with his Cypriots, owners and their relatives at the table and chewing, although they all came later than us). I approached him and asked where the order was, he waved that he had given it and continued to chew. As a result, it turned out that the second day in a row they lost our order! In short, we could not stand such rudeness and went to complain about the reception. After that, this chief did not approach us until the very departure and served us at the speed of light! But for this it was necessary to complain and spoil everyone's holiday.
That's not all. On the penultimate day, my mother had a birthday and we went to a restaurant at the hotel to eat a seafood menu. We order two ducks and one fish. They bring…. 1 duck, 1 chicken and 1 pork…. . Honestly, I didn’t have the strength to swear, they left the chicken and asked only to replace the pork with fish, though I still had to wait at least half an hour ...
In general, only a negative impression from the hotel, to say the least!
Along the beach. Sea and sand are great. BUT! The local population spoils everything, you can’t go to the coastline with a child to play in the sand. The reason is that all the young people stand in a solid line (one pair ends, the second one stands half a meter later) and plays ball, rackets, and knocks back not only small plastic balls, but also big tennis balls with all the dope. You stand covering the child with your back, the balls regularly fly at you, to which they say sorry and then gouge.
You point out to them culturally in English that they say you wouldn’t go from here, we came earlier, there is a child, they turn their asses and continue to play ...
On weekends, due to the influx of the local population, you can not go to the beach with a child at all. But they do not hesitate to climb onto the territory of the hotel, plop down on free sunbeds, stomp into the toilet and pool. There is no security, no one is watching. You tell the boy who gives out towels that we can’t leave, we are afraid to leave things. He swears that he does not have enough time. I saw with my own eyes how a group of young people walked along the beach path, then went up to the hotel territory, took a mattress from an empty sunbed (many people leave it for the night, they don’t take it to the room) and went on. In addition, they were already dragging a large inflatable ring ....
Regarding Bibilo-Globus, we flew on a morning flight, so they picked us up at night. Upon arrival they said they would pick me up at 3.
30 at night, but before that, a letter confirming the time will be brought to our room. We called the day before and saw Sergey, the BG representative on the day of departure, he said yes yes they will bring it today. Long story short, they didn't bring us anything. My child and I (who had a fever due to otitis media) at 3.10 were already standing at the reception. I call Sergey, I tell us they didn’t bring anything, will a car come for us? He replies, yes, yes, he’s coming, don’t worry, you won’t be late. I called yesterday, no one picked up the phone at the hotel! Now that's a lie! There is always a person at the reception, even if you did not get through, call back in 5-10 minutes and they will pick up the phone. Just forgot or scored on us.
As a result, the driver arrived at 4 in the morning and said that Sergey had told him to pick us up at 4 and not 3.30. In short, one negative from the operator and Cyprus.
Maybe in Cyprus there is a wonderful sea and cultural monuments, but certainly not a foot there anymore! Thank you for this Sunraz Beach and Biblio Globus!
We rested in June 2011. We drove with a good mood, but they started to spoil it at the airport.
We ordered a car from the operator Biblio Globus instead of a bus to the hotel. Since we were traveling with a small child for 1 year 4 months, and it did not at all attract everyone to take them to hotels in the heat. At the Globe counter, the girl called the driver, he said that he was in a traffic jam and would be in an hour. She, of course, asked why he did not warn, but the answer remained a mystery to us. We were sent to the waiting room and promised to find a new taxi for now. After 20 minutes, they only found him and sent us.
Well, we were not very upset and hoped for a good rest.
Upon arrival at the hotel, the driver unloaded us and left, no one left the hotel to help bring our luggage, and we had 2 large suitcases, 3 bags, a stroller.
Three adults and a child are decent luggage, despite the fact that the child was tired of the road and was already hanging on one of the adults, respectively, 2 hands are already occupied, they cannot carry anything.
In general, we somehow dragged ourselves to the reception desk. This was the first call...
We were given a room, assured that it was wonderful. I note right away that we ordered a Family Suite with a sea view and an internal partition, 2 double beds and one king size bed, she refused a crib back in Moscow, saying that the child sleeps only with me. The partition should divide the room into pals, it turns out, as it were, 2 rooms and no one interferes with anyone. This is the only reason we went to this hotel because of this type of room and paid a lot of money for it. We go into the room and see, there is no partition, a king size bed and one and a half bed, in the corner there is a dirty playpen for a child, where he, like, should sleep. That's not all, we open the curtain on the side wall and see ....CONSTRUCTION!
NOBODY in the agency warned about the construction in the hotel (which, by the way, starts at 7 am)! We go to the reception to find out. We are told that this is the type of room they also consider the surname suite, a blatant lie! On their website it's called family side. When they started cursing loudly, they suddenly lost their memory and stopped understanding Russian, although they had understood before. They said, call your operator, let him figure it out. They called, they said they would figure it out, they called back and said the same thing, that this is a family suite. When we say that we will sue, because on their website these numbers differ in price, and decently. They say they will help in any way they can. We arrived on Monday. After some time, it turns out that all the rooms are occupied and such as we want to be released only on Wednesday. And so be it, they will do us a favor and provide it as soon as it is released.
When asked about the refund of the difference, the answer was that they cost the same for them ...On the hotel's website itself, the booking request gives the difference in price!
This is not the end of our ramblings.
We ordered a full board, because with a small child we didn’t want to wander around and look for where to eat, only a beach holiday was supposed.
At lunch, the restaurant served a menu of your choice. A week later, we found out that we were supposed to have dessert, but the menu that they give is not indicated and they themselves do not say so. I found out this purely by chance, ordering ice cream, and then asked for a bill for it, to which the waiter asked me why you want to pay full board, ice cream or fruit are included in your menu for free ....
In addition, they served for a very long time, they waited 40 minutes for one dish, although the norm is 20-25, and we need to eat in 2 stages, first the parents eat, I put the child to bed, they come, sit with him, I go to eat.
Sometimes they hardly fit into their entire lunch from half past twelve to 3! Further “better” ...once they just lost my order and after 40 minutes of my waiting they came and asked what I was sitting, what I was waiting for ...The next day, my mother and I made an order, ordered ice cream immediately and then everything else ...After 20 minutes, we got ice cream they didn’t bring it and after 30 too ...The waiter came up and asked if we had made an order ! ! ! ! We said yes to your chief and did (he was already sitting with his Cypriots, owners and their relatives at the table and chewing, although they all came later than us). I approached him and asked where the order was, he waved that he had given it and continued to chew. As a result, it turned out that the second day in a row they lost our order! In short, we could not stand such rudeness and went to complain about the reception. After that, this chief did not approach us until the very departure and served us at the speed of light! But for this it was necessary to complain and spoil everyone's holiday.
That's not all. On the penultimate day, my mother had a birthday and we went to a restaurant at the hotel to eat a seafood menu. We order two ducks and one fish. They bring…. 1 duck, 1 chicken and 1 pork…. . Honestly, I didn’t have the strength to swear, they left the chicken and asked only to replace the pork with fish, though I still had to wait at least half an hour ...
In general, only a negative impression from the hotel, to say the least!
Along the beach. Sea and sand are great. BUT! The local population spoils everything, you can’t go to the coastline with a child to play in the sand. The reason is that all the young people stand in a solid line (one pair ends, the second one stands half a meter later) and plays ball, rackets, and knocks back not only small plastic balls, but also big tennis balls with all the dope. You stand covering the child with your back, the balls regularly fly at you, to which they say sorry and then gouge.
You point out to them culturally in English that they say you wouldn’t go from here, we came earlier, there is a child, they turn their asses and continue to play ...
On weekends, due to the influx of the local population, you can not go to the beach with a child at all. But they do not hesitate to climb onto the territory of the hotel, plop down on free sunbeds, stomp into the toilet and pool. There is no security, no one is watching. You tell the boy who gives out towels that we can’t leave, we are afraid to leave things. He swears that he does not have enough time. I saw with my own eyes how a group of young people walked along the beach path, then went up to the hotel territory, took a mattress from an empty sunbed (many people leave it for the night, they don’t take it to the room) and went on. In addition, they were already dragging a large inflatable ring ....
Regarding Bibilo-Globus, we flew on a morning flight, so they picked us up at night. Upon arrival they said they would pick me up at 3.
30 at night, but before that, a letter confirming the time will be brought to our room. We called the day before and saw Sergey, the BG representative on the day of departure, he said yes yes they will bring it today. Long story short, they didn't bring us anything. My child and I (who had a fever due to otitis media) at 3.10 were already standing at the reception. I call Sergey, I tell us they didn’t bring anything, will a car come for us? He replies, yes, yes, he’s coming, don’t worry, you won’t be late. I called yesterday, no one picked up the phone at the hotel! Now that's a lie! There is always a person at the reception, even if you did not get through, call back in 5-10 minutes and they will pick up the phone. Just forgot or scored on us.
As a result, the driver arrived at 4 in the morning and said that Sergey had told him to pick us up at 4 and not 3.30. In short, one negative from the operator and Cyprus.
Maybe in Cyprus there is a wonderful sea and cultural monuments, but certainly not a foot there anymore! Thank you for this Sunraz Beach and Biblio Globus!
Translated automatically from Russian. View original
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