Nothing special

Written: 15 october 2012
Travel time: 7 — 14 october 2012
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 6.0
Cleanliness: 8.0
Food: 2.0
Amenities: 5.0
Review
We are currently staying at this hotel. We have been to Karlovy Vary more than once - but for the first time with treatment. Before that, we repeatedly rested in the Marian Lazne (hotel Nove lazne) and Truskavets (hotel rixos).
The location of the hotel is excellent - in the forest, fresh air and a gorgeous view from the room are guaranteed. True, such a distance from the center of Karlovy Vary will create some problem for those who do not like hiking - as you will have to get to the springs on foot or by funicular. In general, a lot of walking is shown here - doctors unanimously advise. So be prepared for this mentally and physically.
Room (standard double): beautiful view from the balcony, plasma TV - about 10 Russian channels, large bathroom. Bad hair dryer, the safe is locked with a key - it is extremely uncomfortable, maybe you need to carry the key with you everywhere.

Meals (we had two meals a day in the Prague restaurant). Very limited range of food. From fresh vegetables - only cucumbers and tomatoes. There are no salads and cuts for dinner and lunch. The choice of hot dishes is also limited - usually chicken, pork and salmon. At the beginning it seemed that the food was dietary - but no... for the 2nd day already, half of the dishes for lunch were cooked in batter: pork schnitzel, chicken, even potatoes - and that in batter, zucchini in batter, eggplant...
dessert - each time only one kind and tiny pieces. Coffee for breakfast is disgusting, for lunch and dinner it is not at all... tea is also not so hot - packaged and not of the best quality))) an attempt to order brewed coffee or tea in a restaurant causes bewilderment among the staff... At the beginning, a senior waiter approaches you , then the manager - and, oh Gods, after 10 minutes of clarification, they will bring you brewed coffee or tea from the Vienna cafe. Oatmeal in the morning is not always tasty, there is no trace of cottage cheese - or rather, there is, but in our understanding it is sour cream))) from fruits - apples and oranges)) well, where else can you try cottage cheese casserole with pasta)))))) and porridge buckwheat with water... in general, solid "masterpieces" in the field of culinary art)))
The conclusion suggests itself: if you want to lose weight - you go to imperial, if not, you will have to go to dinner in the city or in a Paris restaurant.
The Paris restaurant has a better assortment - but it is only for those living in apartments or for an additional fee.
Cafe Vena is a great place, the only one on the territory of the hotel where delicious coffee is prepared... but they smoke everywhere in the cafe - and you can’t take coffee out into the lobby. Question: where to drink coffee for non-smokers, the hotel administration apparently does not care)))

Medical service: the procedures are ordinary, as in other water resorts, everything is clean and tidy and on schedule. True, in the first week, both my husband and I experienced complete chaos in the procedures: a very uncomfortable time was offered for the procedures - I had to completely not go either for breakfast or lunch - it was possible to sign up for another time only the next week. There were only two massages in the first week (and even then, on Monday-Tuesday), and the continuation - only the next week (on the other hand, every day in a row) - such chaos caused complete bewilderment. A similar situation with baths - 2 in the first week, and every day - in the second week. Moreover, a clear list of procedures required for you for the money you paid will not be given to you either at the reception or in the medical center - what is included in the cost of "treatment" you paid will remain a secret)))
It is strange that there is no single time for one procedure - why not appoint a hydromassage for 11 hours for the entire period of treatment ? ! No, on Wednesday you have hydromassage at 7 am, on Friday - at 14.30, and so on... And sometimes 2 water procedures are prescribed on the same day with a difference of 1 hour - hydrotherapy at 12, and hydromassage at 13? And then 2 days of no water procedures at all))) all this speaks of the poor organization of these services))) it is strange that vacationers talk about this among themselves, but openly express their indignation to the heads of the doctor or hotel managers either do not dare, then whether they don’t want to find out anything on vacation...
No free gym!! ! Only for a fee - a one-time visit of 300 kroons (this is about 12 euros). In addition, the gym is located in a separate building - you have to walk down the street, which is extremely uncomfortable in the cold season. The trainers are really great.
On the -1 floor there is a swimming pool and a dry sauna - that's the whole spa in Imperial... modest somehow for such a large hotel... You don’t have a relaxation area, or a wet sauna - but the aunt is strict at the entrance, without a spa book not allowed in the pool. . .
Entertainment: every evening in the club imperial there are musical evenings - the program is weak, for show. For example, on Tuesday - a belly dance, the performance lasted 25 minutes and consisted of 3 dances, one girl danced - only she changed costumes)) On Saturday, the disco is weak. In general, you will not find any fun here - however, as in the whole resort, because its purpose is treatment

Conclusion: Karlovy Vary is a great place, with beautiful nature and beautiful architecture. There are many shops with various Italian brands (although the prices are a bit off the charts - but the assortment is very good) the imperial hotel is a standard four, with a beautiful view, poor food and standard service. It is worth going here if you are tired of the bustle of the city, you want to walk a lot in the fresh air and improve your health, and the hotel is still old, the main contingent is the older generation, and the whole concept of the hotel is aimed at a relaxing holiday, so young people will be here quite boring, but you can safely send your parents here. By the way, the website of the imperial hotel is a complete advertisement... and they either print reviews themselves, or only post positive ones - we wrote a not very positive review at the beginning of the check-in, but it has not been posted on the hotel website so far... So , do not really rely on the beautiful descriptions and pictures posted there... advertising, advertising and more advertising.
Translated automatically from Russian. View original