КРАЖИ!!!!И РАВНОДУШИЕ!!!!! THEFT!!!! AND INDIFFERENCE!!!!!

We are writing this review to warn tourists against THEFT in Rio Merengue!! ! this was our first and last visit to this hotel, and perhaps to Puerto Plata in general. We DID NOT EXPECT such an attitude from a "decent" hotel chain in Rio. Naturally, the impression and mood after the incident was reduced to negativity. It all turned out like this, we were relaxing on the beach, the keys to the rooms and the safe in one bundle, of course, we didn’t take it into the ocean with us to swim, but carefully, without provoking, we wrapped it in a towel and also in and in a beach bag. (it's funny to take everything that you brought to the beach with you to swim). We returned, my husband noticed. that the bag fell off the sun lounger, it was decided perhaps because of the wind, I checked the keys, they were in place, but upon arrival from the beach we found that the keys were not from our room (they all look similar, but the number stamps on the key itself are different), we could not open a door. They called the manager and security, if you can call them that, walked around the room and discovered the loss of personal belongings, and when they opened the safe, it turned out that all valuable things were STOLEN to the penny!! ! were shocked by the words of the hotel manager, who said to all this "this is your problem, you did not save things", but what should we swim with the keys ?? ? rave. And according to the regulations, we put all valuable things in a safe, for which the hotel is already responsible. Everyone quickly dispersed and left us alone with this problem. The next day, with the guide Vasily from Pegasus and the translator, we went to the city police. They wrote a statement and left information about the iPhone. They wrote a letter about our passage to the main company of the Rio hotel chain, to which they sent us a response so that we would fill out a claim form. ALL!!!! ! We are shocked how it is, such an organization and such an attitude. the police, in turn, explained to the manager that compensation must be from the hotel without fail. STOLEN ALL valuables, phone, money, perfume, purchased alcohol as a gift, clothes. HORROR! and all calm walk and smile. Went to the room using that key. which was thrown to us, it turned out that they had a replaced key (that is, earlier they also climbed into this room and stole) this system is already some kind of theft. Of course, it is not surprising that there are not one camera on the territory of the hotel, there is only one security guard for the entire area, they noticed the locals on the beach. . . no security measures for tourists. Vacation was ruined. On weekends, the hotel is filled with local Dominicans, they also need to be patient, noise, din, even the attitude of the staff towards them is more reverent. In general, we decided that people need to know about this and be warned somehow. We are not going to this hotel and hotels in Rio, such an attitude towards gullible tourists is not acceptable. You need to deprive the hotel of stardom, and indeed it barely pulls on 4. THINK BEFORE YOU GO HERE