Разочароание... Disappointment...

I'll start with check-in. Check-in from 15:00. The rooms are dirty, the bath is rusty, the towels and bed linen are stained, the floor is dirty with fine grains of sand. Towels for two - 3 pcs. They asked me to bring the towels and clean them up, they answered that pay extra $ 300 or you won’t see any changes. During the whole holiday we left the money to the maid, she cleaned us at least. There is no free Wi-Fi in hotels, they ask for $ 4 for half an hour. But the neighboring hotel on the shore provides it to everyone for free, all the tourists went there or to the Russian store on the left side of the beach. The safe is also paid + they ask for a deposit of $ 20. The hotel is under construction, there is noise and often smells of paint. We flew as newlyweds, presented them with a certificate every day, knocked out our promised breakfast, they did not provide us with dinner at the restaurant, arguing that there were no places !! ! What a holiday, so: people are settled there like cattle, there are not enough places in the restaurant, you stand in line and wait to eat!! ! The tables are dirty, until you start to clean the dirty plates yourself, everyone passes by, after which they fly screaming at you. Seafood? What is it? You can forget about them in this hotel. There are no first courses either. 2 types of soup - water with chopped carrots and porridge-mucus from potatoes. The meat is dry. Fruits - melon, overripe watermelon, sometimes pineapple, mango, passion fruit, unripe tangerines. Near the pool and on the ocean there are not enough sunbeds, there are no towels for everyone either! A la carte restaurants are full. Registration is not possible, there are always no places. The staff does not speak Russian, many do not speak English either. All requests are fulfilled very slowly, they often forget, they don’t want to do anything for free, they behave as if we also owe them. Things in the laundress could not pass 3 days! They could not bring the unfortunate form, but at the reception they did not give it in their hands. Representatives of Anex - Eugene and Olga, is also a separate issue. Hams, rude people, are not always in place. All Russian tourists spat and resented! Throughout the rest, they were only rude, asked to resolve our problem with a gift for the newlyweds, to which Olga replied that this was a free compliment, so there was nothing to be indignant about and left. They offer excursions with a 200% cheat and photo shoots for $ 250. Don't see me! Everything is much cheaper! The staff, the tour operator and the hotel itself left a not very pleasant memory. We will never recommend you to friends! The Dominican Republic is beautiful, but you spoil it with your terrible work! We will be back, but we will bypass the Sirenis staff and the rudeness of Anex.