So in order. We chose the Albatros Palace hotel based on reviews and ratings on the Internet. In fact, they turned out to be false. We arrived at 7 am, we were escorted to the lobby and seated on a sofa. Check-in at 3 o'clock - we know this, according to the standard, not for the first time. A man named Mohammed approached us and said that he was doing everything possible to get us settled quickly and everything would be in the best possible way, and now everyone would be wearing bracelets so that we could go to breakfast, thereby very hinting that he needed money. We were sleepy and did not immediately understand what he needed. Realizing that we will not give money, he lost interest in us. He approached other tourists and repeated the same thing. After us, people still came and put on bracelets for everyone and sent them to breakfast, except for us.
At 9 o'clock my patience ran out and I went to ask for a bracelet so that I could drink at least coffee after a night flight. Have worn it since the 3rd time. Then we walked around the territory and it was clear that there were not many tourists. But at the reception they claimed that there were no rooms available. I came up again, tried to put in $10 and $20 to speed up the process, but they said that it was necessary from $30. Audacity has no limits. At 11 o'clock, after several attempts to speed up the process, we were given a distant room - 3340 with separate beds (despite the fact that we are a married couple with the same last name) with a ton of dust, overlooking the Beach Albatros hill, with a non-working safe. She took out a rag, wiped the dust herself, because no one reacted to my indignation. We are not picky tourists, we travel a lot and sleep in hostels, and in tents, and wherever necessary. We did not expect such dirt from a 5 * hotel. This was just the beginning.
We came to rest, not to look for cons, but they were in many ways. The biggest negative of this hotel is the staff. Very arrogant and constantly begging for money. We are not greedy and always leave a tip if we are well served. But here at first they get nasty, and then they wait for tea. Wrong tactic. I came up to the bar in the evening to take a cocktail to the bar and the bartender yelled at me because at first my husband ordered drinks for himself, and I for myself, but we have to order together. Where this is written is not clear. Yelling at guests is unacceptable!
Here's another situation - they launched a cleaner to clean the room, left a dollar on the bed, so we suddenly had shampoo in the bathroom. It turns out that without a dollar you won’t get shampoo or a bar of soap. And laughter, and sin.
Another situation: the door to the room where the key was slammed shut. I went for a duplicate. Receptionist said it was not allowed. Only 1 key and that's it. They can send a man to open it in an hour. Really? In a 5* hotel, you have to fight for a piece of plastic.
Cherry on the cake - check out from the hotel. According to the rules at 12:00, we have a bus at 15:00, on the street +34, you don’t want to sit for 3 hours in the heat. She came up to ask how you can leave later and gave $ 10 (because without money they won’t even talk to you here). And then the circus began - you need 10 euros to stay until 14:00 and 25 euros until 15:00. I say that there is no euro. They told to move out. I had $10 and 100 Egyptian pounds. I ask you to count how much you need and give change. Gathered a council of receptionists. For half an hour they poked something and yelled in their own language, and I felt humiliated. For your own money. On vacation. On your birthday. This is a catastrophe.
With grief in half, they gave the key and the change.
When booking, I indicated that it was my birthday, anniversary. I did not receive any congratulations from the hotel, but only humiliation.
This hotel also has pluses, but they are few:
- a beautiful, very well-groomed territory (is it worth it to endure this kapets for the sake of beautiful photos - xs);
- own small reef with fish; stationary pontoon;
- Internet worked in the rooms and on the beach too.
The food is average. Not very varied. But edible. They didn't get poisoned and thank God)))
Beach. Entrance to the water from the pontoon. He is stationary. There is a descent immediately to the sand in the middle of the pontoon and at the end of the pontoon immediately to the depth. There are pronounced ebbs and flows. The beach has plenty of sun loungers and plenty of comfortable beds. Towels can be taken once a day. There is also a food court on the beach where you can eat pizza, shawarma or a burger if you are too lazy to go to the canteen for lunch.
At 9 o'clock my patience ran out and I went to ask for a bracelet so that I could drink at least coffee after a night flight. Have worn it since the 3rd time. Then we walked around the territory and it was clear that there were not many tourists. But at the reception they claimed that there were no rooms available. I came up again, tried to put in $10 and $20 to speed up the process, but they said that it was necessary from $30. Audacity has no limits. At 11 o'clock, after several attempts to speed up the process, we were given a distant room - 3340 with separate beds (despite the fact that we are a married couple with the same last name) with a ton of dust, overlooking the Beach Albatros hill, with a non-working safe. She took out a rag, wiped the dust herself, because no one reacted to my indignation. We are not picky tourists, we travel a lot and sleep in hostels, and in tents, and wherever necessary. We did not expect such dirt from a 5 * hotel. This was just the beginning.
We came to rest, not to look for cons, but they were in many ways. The biggest negative of this hotel is the staff. Very arrogant and constantly begging for money. We are not greedy and always leave a tip if we are well served. But here at first they get nasty, and then they wait for tea. Wrong tactic. I came up to the bar in the evening to take a cocktail to the bar and the bartender yelled at me because at first my husband ordered drinks for himself, and I for myself, but we have to order together. Where this is written is not clear. Yelling at guests is unacceptable!
Here's another situation - they launched a cleaner to clean the room, left a dollar on the bed, so we suddenly had shampoo in the bathroom. It turns out that without a dollar you won’t get shampoo or a bar of soap. And laughter, and sin.
Another situation: the door to the room where the key was slammed shut. I went for a duplicate. Receptionist said it was not allowed. Only 1 key and that's it. They can send a man to open it in an hour. Really? In a 5* hotel, you have to fight for a piece of plastic.
Cherry on the cake - check out from the hotel. According to the rules at 12:00, we have a bus at 15:00, on the street +34, you don’t want to sit for 3 hours in the heat. She came up to ask how you can leave later and gave $ 10 (because without money they won’t even talk to you here). And then the circus began - you need 10 euros to stay until 14:00 and 25 euros until 15:00. I say that there is no euro. They told to move out. I had $10 and 100 Egyptian pounds. I ask you to count how much you need and give change. Gathered a council of receptionists. For half an hour they poked something and yelled in their own language, and I felt humiliated. For your own money. On vacation. On your birthday. This is a catastrophe.
With grief in half, they gave the key and the change.
When booking, I indicated that it was my birthday, anniversary. I did not receive any congratulations from the hotel, but only humiliation.
This hotel also has pluses, but they are few:
- a beautiful, very well-groomed territory (is it worth it to endure this kapets for the sake of beautiful photos - xs);
- own small reef with fish; stationary pontoon;
- Internet worked in the rooms and on the beach too.
The food is average. Not very varied. But edible. They didn't get poisoned and thank God)))
Beach. Entrance to the water from the pontoon. He is stationary. There is a descent immediately to the sand in the middle of the pontoon and at the end of the pontoon immediately to the depth. There are pronounced ebbs and flows. The beach has plenty of sun loungers and plenty of comfortable beds. Towels can be taken once a day. There is also a food court on the beach where you can eat pizza, shawarma or a burger if you are too lazy to go to the canteen for lunch.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Excellent hotel
- Not good
- Excellent hotel
- The worst hotel in the Albatros chain
- A hotel and chain that I will never return to again. Or how to ruin a birthday
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