Beautiful area, but the staff and food spoil the rest!

Written: 12 march 2021
Travel time: 11 — 17 march 2021
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 2.0
Amenities: 8.0
We are now in this hotel!
And I'm shocked!
1. When we checked into the hotel lobby at check-in, what immediately caught my eye was a creepy, dark room, which is normal in itself, but due to saving on light, almost all the lighting is turned off, a very unpleasant and dark atmosphere, by the way, all restaurants have lights almost do not turn on and very uncomfortable.
2. At check-in, everyone smiles in the face, but they give a terrible room, with peeling walls, a dirty toilet, the front door barely opens, the furniture is tin, although they say it’s good, good, we didn’t begin to find out, because we arrived very late and just wanted sleep.
3. Food is the worst (((
We got a late dinner, but it's hard to call it dinner, the leftovers from the whole day were scraped into the bowls park, it's a slice of cheese, a kind of sausage and some vegetables, that's all!
My husband and I adjusted to the positive on vacation, went to bed after dinner hungry, waiting for breakfast.

But in the morning the situation is not the same, all the same cuts and a couple of types of salad + boiled eggs (they don’t make scrambled eggs) put everything on their own, they don’t let you come up, very little, so who planned to eat well at the hotel - it won’t work out for you .
For lunch, chicken, 2 pieces are given out, a couple of kinds of salads, pasta, french fries. In short, in terms of nutrition - we are very upset, while all this is given out to everyone with the appearance that we are taking the last piece from them.
4. The waiters are just a different story, they will only serve Arabs, we asked to pour drinks into glass glasses, they did it with hatred in their eyes, or simply refused, saying “coronavirus”, although “coronavirus” for some reason on the Arabs does not apply.
You ask them to bring forks, they pretend that they don’t hear you, and when I couldn’t stand it and just walked right in my face and asked to bring cutlery and salt, they threw the cutlery at us with disgust, while terribly swearing in our direction in Arabic, I know the language. By the way, know that in this hotel they will cover you with very bad words in Arabic, while smiling in your face, since I know the language, I hear it all the time and mats for every tourist, and tips and chocolates from Ukraine did not save the situation.
The staff is very angry, I have been in different hotels in Egypt, both above and below the level, but here is the most angry and unpleasant staff. By the way, when we were in the restaurant in the evening, when the staff was cleaning, a huge glass door fell on the cleaning guy and was dismantled through which everyone enters, he injured his arm and leg, there are problems with security, since everything is already outdated and flimsy.
On the pictures, of course, everything is very beautiful, but the reality, unfortunately, is different (
5. Water park and territory, the water park is large, the territory is very well maintained, this hotel is compact and quite comfortable.
6. The rooms, oh. . . there are simply no words, a terrible smell, the air conditioner is noisy, very dirty and old furniture, oh again VERY DARK, you don’t want to stay there or spend romantic evenings with your husband.

AS A RESULT, I really feel sorry for the money spent, in the reviews above the hotel was praised, but just a couple of weeks the hotel began to save on everything and everyone, this is confirmed by tourists who have been here for a long time.
If the tour costs $400, then you can still endure all these moments, but if you pay $900 as we did and go expecting you to get to a good hotel from the network, you will be very disappointed, we ((((
And at the same time, the hotel itself is very bad, but the staff is a great disgrace to the Albatross chain. Would not recommend to friends or family and will never come back
Translated automatically from Russian. View original