I'd rather go to another hotel...

Written: 24 november 2010
Travel time: 20 — 30 april 2010
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 5.0
Cleanliness: 5.0
Food: 7.0
Amenities: 4.0
1. On the day of arrival - it was already about 12 midnight, we - having a voucher with the suite number indicated in it, were settled... in a one-room hut - you can’t call it any more! People, beware of number 227! In this room, the corpses of long-killed mosquitoes are smeared on the wall, rusty and dilapidated plumbing, torn bedding, no balcony, there are 5 air conditioners or something like that outside the window, which are terribly noisy. the view from the window is a garbage dump between topaz and safir. The only source of light is a table lamp. Furniture - such a feeling - as if chopped with an ax, kicked hard; the same can be said about doors and jambs. To be honest, sorry for being rude, but this is not a number, but pure SHIT. even migrant workers probably live in better conditions.
Naturally, we were shocked by the offer and demanded to change the room. But the Arab at the reception said - there is nothing more, and... that's it....the conversation is over. The problem was that at 12 at night there were no guides in the hotel, no one... Fatigue took its toll, I had to spend the night there.
The next day after filing an official claim, Pegasus (represented by two hotel guides Irina and Olga) was able to move into the suite we were assigned only at about 19 pm. These hotel guides absolutely do not care about you, they are not interested in your problems, the most important thing for them is to sell excursions at inflated prices. By the way, their prices are much higher than other tour operators - you can walk around the hotel lobby and ask other guides for prices. As a result, we went on excursions not with a pegasus, but with a coral (hello to their guide Ahmed! ).

By the way, the story continues. . . upon arrival home, we filed an official claim to Pegasus about placing us in that murdered room. . . they didn’t even answer us, but our travel agent (although they should have answered us) that there were no problems was, we were immediately settled in a good room, like "go fuck yourself. "
IF THE SAME HAPPENS TO SOMEONE, there's a great way to confirm that you've been in such a horrible room, apart from pictures! at least there will be few photos in court. YOU SHOULD DO THIS: order some paid service to your room: tea, juice, ice cream, whatever! as long as the service is listed for you for this number. When leaving the room, immediately ask at the cash desk for a check (printout) of the service and its cost! and pay yourself in peace. The main thing is to leave a confirmation check. Then, when you arrive home, this will be the best evidence for the court, including when writing a claim to the operator.
By the way, our guides showed themselves from the bad side. We saw one example of how Coral's guide solved problems. . . the difference is heaven and earth. Ahmed - hello, and pegasus - sucks.
2. The food in the Topaz restaurant is the most delicious than in other restaurants, many even go to eat in the Topaz restaurant. Poultry (chicken, duck), fish, vegetables are cooked deliciously. Once a week - like on Tuesday or Wednesday - awesome sweet tables are served both for lunch and dinner - for twenty kinds of cakes, while on other days the sweet table is much more modest.
A small selection of fruits - in April we had only oranges, tangerines, guava, bananas; dates rarely, plums rarely, melons only for a fee.
BTW, the topaz restaurant has air conditioning, unlike other restaurants))))
BUT, just like everywhere - there are flies. sometimes they are too annoying and even bite!!!
and by the way, once every two weeks, barbecue evenings are held in topaz - when dinner is served by the pool - they specially take out tables, serve a variety of dishes, including grilled chicken, some local dishes . . in general, delicious. Plus, there is also an entertainment program - oriental dances, some ridiculous dances of animation . . in general, you can have a pleasant evening - in the fresh air, with delicious food and a pleasant company)))
3. SEA. UZHES.

when we chose a hotel, we were looking for one where there were no corals. to swim calmly, not to be afraid of sea urchins, etc.
I really regret that we didn’t get into Googlemaps and didn’t look at the satellite image on the coast of this hotel - there are solid corals. It is very scary when these creepy sea urchins swim right on them! (In our topaz, even one such lady was stung by one - that's it, for her the rest ended ahead of schedule - she moved with difficulty, with a stick - still! They pulled out a hedgehog thorn of 10 centimeters !!! ! from her leg). You are constantly afraid that the waves will carry you to the corals - there my companion cut his leg open (after 7 months the scar has not yet healed). it is clear that at least a week fell out for him - while the leg healed (and it healed terribly - the first few days I even had to clean the pus). so take with you not only iodine, but also related products. And swim in slippers!
You can buy them there for $ 4 - simple, for $ 6-7 - tight-fitting. In principle, there is not much difference, since the sand still gets inside.
On the beach - BLIN - you have to go early in the morning, otherwise there will be no place! we are used to waking up late, so if you come to the beach at 11 o'clock, you can forget about the sunbed - that's for sure. unless of course the wind will disperse the crowd of people. - when we rested, sometimes such a wind blew that even goosebumps from the cold covered the whole body - and the water was terribly cold! plus the beach itself is not very clean - because of the tourists, of course... even though there are a lot of rubbish bins on the beach, fucking cigarette butts are lying everywhere...
4. Shopping is successful even in the shops on the territory of the Golden 5 itself - usually the prices are too high on the territory of the hotel, they are reluctant to bargain - but not here, some cutie traders, if you talk to them, take off well if you take a few things. For example:

if you look at the singing fountain, then to the left of the entrance to the hotel (like a paradise - pink like that) there is a shop of one dude with T-shirts (as he assured us, he is Orthodox, like Ibrahim's name is... or maybe not... ) - we took T-shirts from him in memory of Egypt for 4 bucks apiece.
but to the right of the fountain and the entrance is an anaconda leather shop, where the smiling salesman Eunice, although he speaks his teeth, is bargaining well. we took several bags from him - by the way, genuine leather - only 25 bucks apiece. You can negotiate well with him, we liked it.
a shop closer to the beach with T-shirts - there are also good prices, however, as it comes across, perhaps.
5. wifi. it is free at the reception, we went out with a laptop to the pool - it catches there too! it's fun to sit on a sunbed by the pool, looking at pages in the internet)))).
Wi-Fi is everywhere - at every reception of the entire Golden 5 network, but there were constant problems with it during our stay !! ! sometimes there was no Internet for two days! a disgrace of course. . .
6. mosquitoes. no mosquitoes!!!!!!!!!!!!!!!
here it is for sure! the hotel itself is of course trying to deal with them....but to no avail.
a bunch of mosquitoes happily pouncing on white tasty Russian meat! rather blood. . .
in that part of the building that is central - it is even better there... but the part that is opposite the central one - there is just a pipets in the corridor - flocks of hungry mosquitoes knock you down, trying to snatch a piece of fresh flesh from you...
TAKE mosquito repellent with you. However, they are sold in all nearby pharmacies - and they are in good demand.
7. so, on trifles:

- when the hotel prepared breakfast for us to take away (on a long excursion) - we found a fly in one of the packages. she was alive! out of principle, we kept this crap, and in the evening after the tour we handed it to the reception. the fly was still alive, apparently ate our banana with pleasure. at the reception they pretended to be in shock. the day before departure - apparently in the footsteps of that fly - a kid knocked on the door in the evening - they sent us from the kitchen - and persistently tried to hand us a plate on which there were 5 sweets (apparently chocolate), and kept repeating - it's free, it's free . . We didn't eat candy, we forgot it in the fridge. . .
- there are no individual soaps, shower gel, shampoo in the rooms... this thing is all in containers that are screwed into the walls and so on... respectively - pens and dispensers - you can see that they have already been used, you don’t want to touch them... kinda creepy. . .
- the same toilet seat in our room... all in some kind of stains . . bue...
- in the table and chairs on the balcony - covered with age-old dust . . no one cleans it...
- ha! once some drunken dude tried to break into our room through the window . . he mixed up the numbers . . the windows are big there - a sliding system covers the entire wall. it’s inconvenient that if you open the curtains, then you don’t really look naked - people will shoot - especially if the room is like ours on the first floor, that is, the level of the lawn)))))
Translated automatically from Russian. View original