Ужасный менеджмент отеля! Terrible hotel management!

The hotel was chosen solely on the recommendation of tourists. Let me tell you straight away, we are travel agents. Unfortunately, they themselves are to blame, they did not take into account that our tourists rested with small children and mainly for their sake. Against the backdrop of everything, I want to say that 16 people were sent to this hotel through our travel agency - 6 applications starting from June 2021. There was no feedback - we decided to go ourselves.
I'll start with the check-in: everything is as usual, check-in to the room only at 14-00 at the time and "offers" at the reception for a bribe to improve your room, although our room was already superior)). We had room 930 - carefully, there is no hot water in the hotel, it is not the season in December.
Meals: everything is monotonous, there are no frills, but this is understandable - 4 *. Breakfast surprised by the lack of good coffee, only instant or ground "stewed" with boiling water. I recommend to wait until 10-00 and go to the Grazy restaurant for a late breakfast, there is a good continental breakfast. Lunch: everything is modest, but tolerable in terms of quantity and quality of dishes. Dinner: "continuation" of lunch, you won't stay hungry, but on the 3rd-4th day everything gets boring.

A la carte: three restaurants. Only two work, 007 is a normal marine, no frills (not even shrimp), but you can visit. Aladdin is an oriental restaurant, but the dishes are the same as you will find at a regular dinner. And finally "Italian")). . . well, this is a very immodest parody of Italian cuisine, I do not recommend visiting if you have ever eaten something tastier than carrots!
Room cleaning - if you are not ready to pay a daily tip for it, then it will not be. And be careful with things, the cleaners are vengeful for the lack of "tea" - they took our key (the second key to the room) from the table when cleaning, so that we would be fined "for losing the key" when leaving the hotel.
Animation - 9 people, no complaints, but unobtrusive. The children's room is open only 3 hours a day. The budget of the hotel is limited, the evening mini disco is 15 minutes, the adult show is cheap local bands for 15-20 minutes and the rest is mostly "our animation forces".
Beach: with this we stuck and hard. Sand, everything is fine, there are enough sun loungers, the first line. But... at 700-800 from the beach, the entry into the water is 20-30 cm deep... there is no depth at all, there is no reef, you will not see fish. You can be patient and walk along the pier - there is a ladder into the water, but there are no sun loungers, no bar, and most importantly, you swim near 4-5 yachts, or rather between them)))... it's tempting to just take a dip. Those. it is impossible to swim from the beach, just get your feet wet and so for almost a kilometer.
Special attention to the owner of the hotel and his top managers, who are afraid of him like fire))... We had a "picky" attitude, to put it mildly, about towels, then we left them where they should not, then the owner considered that we "took "superfluous and probably don't want to give them away)). . As a result, it "pissed me off" for once and we were ready to give towels, cards from them, anything, just to get behind us. But as if on a whim, the owner disappeared for a couple of days, although I personally am ready to send him a parcel from Russia with new towels, so that he "has eaten with his mouth and fifth point. " The hotel management - they approached everyone they could - "take all the cards from the towels, take the towels yourself" went into cipher and did not want to take on such responsibility)).

Internet - free))). . visually you can see how he walks slowly near the lobby. Paid - not cheap and most importantly, be vigilant only on one device, when changing devices (gadgets) it will not work.
Bottom line: there is a beach, the hotel has no sea at all, mediocre food, ultra all inclusive only for an additional fee, local "cheap" beer from cans and one type of alcohol diluted with various additives for taste (rum, whiskey, vodka, etc. ) - deshemanstvo! On all sides of the hotel there is a construction dump, which will continue to work for another 3-4 years. The hotel, the arrogance of the owner and the "admiration" of the staff is a test))). We will try to ensure that our tourists are no longer here.