Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
5.0
We flew to Egypt for the 14th time and chose Mercury for the 5th time because of: price-quality, as well as quality food and good staff, pleasant entrance to the sea, etc. The last time we visited Mercury was in October 2017.
We flew for the 2nd time in my life with Pegasus, and once again it's tough! A couple of days before departure, the flight was rescheduled for the afternoon, they stole the whole day from us (the departure was supposed to be at 4 am), we thought, well, the figs are already with him. At the airport in Egypt, we were met by a guide and said to wait next to him - all the tourists, then we'll all go to the bus together!
We went to the bus with the whole herd, the guide himself did not know where to go. On the way, he muttered information to us (as if he was forced to do this) and fell silent before the hotel. He dropped us off near the hotel and drove on.
The hotel is a separate song! They settled us in a terribly badly cleaned room (and this is a regular guest for the 5th time). Went nicely at the reception desk and reported our problem, but the new boy at the reception desk smiled sweetly and pretended that he didn’t understand either Russian or English (and before that he was so fluffy in Russian and English) and “Fsyo harashyo! ”, I told him: - “Then change number! , within 5 minutes an Arab appeared and cleaned the number again, but I had to show him what was wrong (-; : dirty, world-beaten mirrors, dirty door glass, dusty table and shelves, dirty toilet bowl, etc. ). Previously, there was a tea set + coffee in the room, now they said: “go to the main restaurant and drink there! ”.
Food!!! ! On the 3rd day, a surprise in the form of E. coli crippled us, they carried us for 1.5 days, until they took it themselves, without waiting for them. In the dining room, the dishes are broken and constantly dirty, the food is tasteless, the floors have been dirty for more than a day, the tables in the street were covered in dust from the repair of the pool, they asked to wipe it, then the Arab began to freak out and yell..... this was not the case before. It used to be very tasty ice cream, now fu-powder from the machine. Reason - 2 months ago the main manager of the hotel and the chef changed. Former chef Tarek Said was super, he flew over the nightingale and everything was clean and very tasty.
The rooms were cleaned badly, whether there is a dollar or not. All the guests had an intestinal infection (some of the children did not catch it, thank God). There were women who were urgently hospitalized under droppers, moved to another hotel with a scandal (but in return they offer even worse options). People came to the reception and cursed that they had an intestinal infection, but the Arabs did not react, but looked stupidly and shrugged their shoulders: - “What are you talking about, we have FSE harasho and you alone come to us here with claims! ”, only after a written complaints began to stir. The Germans complained to the chef, but the answer was the same. The poor chef on this basis even got depressed for 3 days, he did not even go out to the guests.
Beach! Sun loungers had to be borrowed from 4-5 in the morning, maybe. at 6 already figs where you lie down, there were even fights for sunbeds and called the security-police-manager-deputy manager-sub-manager-guestrelation circuses were still the same. A bar on the beach - there was such a stink from there (like in old Jewish huts). Good reviews of this hotel are written either by animators, or animators ask tourists so that the rating of the hotel does not fall and people go to them.
Children's animator-Farid Best of the best super well done, entertained the kids as best he could-clever!
Wi-fi (if you could call it that) was utter crap, or rather it was no more than it was at the reception, about the fact that the 21st century should have been in the rooms for a long time, I’m already silent.
In Egypt, no more, no, fu! Now the problem is where to fly during this period to swim in the sea, we don’t swim in the pool!?
P. S. many people chose this hotel based on reviews and many flew here not for the first time, but for the last time, unfortunately. I wrote a review, not sparing time, maybe I can help someone with a choice, maybe it’s very sad to relax like that. Have a great holiday everyone!!! !
We flew for the 2nd time in my life with Pegasus, and once again it's tough! A couple of days before departure, the flight was rescheduled for the afternoon, they stole the whole day from us (the departure was supposed to be at 4 am), we thought, well, the figs are already with him. At the airport in Egypt, we were met by a guide and said to wait next to him - all the tourists, then we'll all go to the bus together!
We went to the bus with the whole herd, the guide himself did not know where to go. On the way, he muttered information to us (as if he was forced to do this) and fell silent before the hotel. He dropped us off near the hotel and drove on.
The hotel is a separate song! They settled us in a terribly badly cleaned room (and this is a regular guest for the 5th time). Went nicely at the reception desk and reported our problem, but the new boy at the reception desk smiled sweetly and pretended that he didn’t understand either Russian or English (and before that he was so fluffy in Russian and English) and “Fsyo harashyo! ”, I told him: - “Then change number! , within 5 minutes an Arab appeared and cleaned the number again, but I had to show him what was wrong (-; : dirty, world-beaten mirrors, dirty door glass, dusty table and shelves, dirty toilet bowl, etc. ). Previously, there was a tea set + coffee in the room, now they said: “go to the main restaurant and drink there! ”.
Food!!! ! On the 3rd day, a surprise in the form of E. coli crippled us, they carried us for 1.5 days, until they took it themselves, without waiting for them. In the dining room, the dishes are broken and constantly dirty, the food is tasteless, the floors have been dirty for more than a day, the tables in the street were covered in dust from the repair of the pool, they asked to wipe it, then the Arab began to freak out and yell..... this was not the case before. It used to be very tasty ice cream, now fu-powder from the machine. Reason - 2 months ago the main manager of the hotel and the chef changed. Former chef Tarek Said was super, he flew over the nightingale and everything was clean and very tasty.
The rooms were cleaned badly, whether there is a dollar or not. All the guests had an intestinal infection (some of the children did not catch it, thank God). There were women who were urgently hospitalized under droppers, moved to another hotel with a scandal (but in return they offer even worse options). People came to the reception and cursed that they had an intestinal infection, but the Arabs did not react, but looked stupidly and shrugged their shoulders: - “What are you talking about, we have FSE harasho and you alone come to us here with claims! ”, only after a written complaints began to stir. The Germans complained to the chef, but the answer was the same. The poor chef on this basis even got depressed for 3 days, he did not even go out to the guests.
Beach! Sun loungers had to be borrowed from 4-5 in the morning, maybe. at 6 already figs where you lie down, there were even fights for sunbeds and called the security-police-manager-deputy manager-sub-manager-guestrelation circuses were still the same. A bar on the beach - there was such a stink from there (like in old Jewish huts). Good reviews of this hotel are written either by animators, or animators ask tourists so that the rating of the hotel does not fall and people go to them.
Children's animator-Farid Best of the best super well done, entertained the kids as best he could-clever!
Wi-fi (if you could call it that) was utter crap, or rather it was no more than it was at the reception, about the fact that the 21st century should have been in the rooms for a long time, I’m already silent.
In Egypt, no more, no, fu! Now the problem is where to fly during this period to swim in the sea, we don’t swim in the pool!?
P. S. many people chose this hotel based on reviews and many flew here not for the first time, but for the last time, unfortunately. I wrote a review, not sparing time, maybe I can help someone with a choice, maybe it’s very sad to relax like that. Have a great holiday everyone!!! !
Translated automatically from Russian. View original
Comments (2)
leave a comment
Show other comments …
