SOFITEL HURGHADA супер? SOFITEL HURGHADA super?

A few days since we returned from SOFITEL HURGHADA. We chose this hotel based on reviews but were disappointed. The hotel is very old, the rooms need renovation, but this is not a problem, tolerable, but the rest: Where is the vaunted attitude of the staff? , Where are the juices from the packages, not diluted drinks, where is the big and good beach? Where is the green space? Yes, there is greenery, but it is between the buildings, which are closed courtyards, for the passage you need to bypass the complex of three buildings in order to get inside the courtyard along one path. The sunbeds are a separate problem, but it’s not the hotel’s fault, but the problem is the abundance of Russian tourists who take a sunbed both on the sea and by the pool, but lie somewhere in one place or even sleep after yesterday’s exploits. Part of the beach is leased to a private company that rents out boards, and the coral reef is generally loudly said, it is, that is, but almost dead, you need to walk 300 meters to the living reef, along the stones.
The attitude of the staff is generally a separate issue: yes, no one bothers, flirts, but at the same time, the waiter, removing the plates, can allow himself some obviously not pleasant comments in Arabic, throwing a bottle of water or chips over the bar counter is generally the norm. On the attitude towards children in bars: A child stands in line, asks for a drink, they ignore him and serve the next one, despite the fact that he has an ALL bracelet on his arm. And with our child, just in general, there was a situation that neither we nor the administration could understand or accept: the child took 2 glasses in the bar at the bass and tried to go out at that time, a beach fight came up to him and took one of the glasses, the child asked the bartender return the drink, gets it back, but on the way out the same man grabs him by the hair and vomits violently. Result: the child has tears from pain and resentment, we have a spoiled mood, light apologies from the culprit, and then only after the intervention of the administration.
The next morning, the same person is still next to us, and only in the evening, after a written complaint to the name of the manager and the intervention of the host, we were informed that he would not bother us anymore. But we got two days of spoiled rest.

What's in SOFITEL HURGHADA SUPER is the children's animators, special thanks to Yana and Mahmud, and just the girls from the animation Nadyusha and Aliya will not let you get bored. Special thanks to the girls from the Reception service: Marina, Zhenya, Anya, they helped to deal with all our problems, tried to smooth out all the sharp corners to the best of their ability. The overall rating of the hotel is 3 + *, but not 5 *, in this hotel, as well as everywhere else, you need to clearly know what you paid for and demand an attitude according to the amount paid.