Your rating of this hotel:
10.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
10.0
Cleanliness:
10.0
Food:
10.0
Amenities:
10.0
March. Hotel MERCURE HURGHADA
Friends. It is usually customary to write reviews about the hotel, the beach, food, service. At the Mercure Hotel in Hurghada, everything is 10 points. I want to write about something else. Each of us goes on vacation and thinks that if something happens to someone, we will be all right. Unfortunately, we thought so too. Went on vacation with my brother. Healthy male, 53 years old. He never really complained about anything, sometimes the pressure jumped, but this time he felt great, he didn’t abuse alcohol, but suddenly, unexpectedly, at night, a person’s heart stopped. It was the fourth night out of eleven on our holiday. It is scary, but also scary that people from whom you expect, if not help, then at least instructions on what to do in such critical situations, turn out to be passive and soulless. I'm talking about the guide from PEGASA working at the Mercure Hotel Irina. All her help resulted in the phrase: "Wait for something to become known, I'll call. " Of course we didn't wait. We contacted the insurance company, the consulate in Cairo. On the third day, they found out the cause of death, received confirmation from the insurance company that the case was insured, confirmation from the Consulate that the body had arrived in Cairo and when it was delivered to St. Petersburg, they found plane tickets to fly out ahead of schedule. And only two hours after we had full information, “dear” Irina called me with the words: “There is no news on your case. I’m calling to say that your flight (which we were supposed to return from vacation according to the plan) was postponed for a day. What can be said about this?
Dear ones. Rely only on yourself. First of all, hammer in the number of the insurance company into the phone’s memory so that in an emergency you don’t look for this piece of paper, don’t look at scanty numbers when tears fill your eyes. Take heart medication with you, there is nothing in pharmacies without a prescription. My heart hurts, it doesn’t hurt, a pack of Validol or Nitroglycerin should be. Learn from others' mistakes. The ambulance arrives in an hour and a half. If you do not provide first aid, they certainly will not help. Read what to do in an emergency. Only 4-6 minutes and nothing and no one will save a person.
I want to tell the guys (a girl and a guy) who came running to my screams, thank you very much. Unfortunately, I didn't learn their names or where they came from. It wasn't before. Low bow to them. But in the next room, Madame Judita from Moscow with her husband, who did not dry out from drunkenness, when I knocked on them asking for help, only snorted and turned away.
People, stay human in all situations. Today trouble is in the neighborhood, and tomorrow it may visit you. Think about it.
And many thanks to the tour operator of the TUI tour operator Ksyusha Kalashnikova (office on Zagorodny pr. 37), who sold us the tour. She came to me in Hurghada at the request of my relatives, and only thanks to her I endured it all. All negotiations, clarifications, she took over. And just support in such a situation is worth a lot. This is Humanity with a capital letter. Friends, take care of yourself and your loved ones.
Friends. It is usually customary to write reviews about the hotel, the beach, food, service. At the Mercure Hotel in Hurghada, everything is 10 points. I want to write about something else. Each of us goes on vacation and thinks that if something happens to someone, we will be all right. Unfortunately, we thought so too. Went on vacation with my brother. Healthy male, 53 years old. He never really complained about anything, sometimes the pressure jumped, but this time he felt great, he didn’t abuse alcohol, but suddenly, unexpectedly, at night, a person’s heart stopped. It was the fourth night out of eleven on our holiday. It is scary, but also scary that people from whom you expect, if not help, then at least instructions on what to do in such critical situations, turn out to be passive and soulless. I'm talking about the guide from PEGASA working at the Mercure Hotel Irina. All her help resulted in the phrase: "Wait for something to become known, I'll call. " Of course we didn't wait. We contacted the insurance company, the consulate in Cairo. On the third day, they found out the cause of death, received confirmation from the insurance company that the case was insured, confirmation from the Consulate that the body had arrived in Cairo and when it was delivered to St. Petersburg, they found plane tickets to fly out ahead of schedule. And only two hours after we had full information, “dear” Irina called me with the words: “There is no news on your case. I’m calling to say that your flight (which we were supposed to return from vacation according to the plan) was postponed for a day. What can be said about this?
Dear ones. Rely only on yourself. First of all, hammer in the number of the insurance company into the phone’s memory so that in an emergency you don’t look for this piece of paper, don’t look at scanty numbers when tears fill your eyes. Take heart medication with you, there is nothing in pharmacies without a prescription. My heart hurts, it doesn’t hurt, a pack of Validol or Nitroglycerin should be. Learn from others' mistakes. The ambulance arrives in an hour and a half. If you do not provide first aid, they certainly will not help. Read what to do in an emergency. Only 4-6 minutes and nothing and no one will save a person.
I want to tell the guys (a girl and a guy) who came running to my screams, thank you very much. Unfortunately, I didn't learn their names or where they came from. It wasn't before. Low bow to them. But in the next room, Madame Judita from Moscow with her husband, who did not dry out from drunkenness, when I knocked on them asking for help, only snorted and turned away.
People, stay human in all situations. Today trouble is in the neighborhood, and tomorrow it may visit you. Think about it.
And many thanks to the tour operator of the TUI tour operator Ksyusha Kalashnikova (office on Zagorodny pr. 37), who sold us the tour. She came to me in Hurghada at the request of my relatives, and only thanks to her I endured it all. All negotiations, clarifications, she took over. And just support in such a situation is worth a lot. This is Humanity with a capital letter. Friends, take care of yourself and your loved ones.
Translated automatically from Russian. View original
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