Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
4.0
bought in the travel agency UPDATE (itour) http://obnovlenie. ru/ St. Petersburg Nevsky prospect. d. 130
the manager who recommended the hotel Yulia Kholodova holodova@spb. itour. en
head of sales offices Irina Shekhorina Irina@spb. itour. en
Tour operator TEZ tour http://www. tez-tour. com
We contacted the "UPDATING" travel agency, they made a number of requirements for the chosen hotel
to which the manager of the travel agency "UPDATE" offered us the above hotel
we received a response to our remark about the terrible reviews - "DO NOT LOOK AT THE REVIEWS I HAVE BEEN IN THIS HOTEL ITSELF, EVERYTHING IS GOOD, OF COURSE THERE ARE NO SQUIDS AND AMARS BUT YOU WILL NOT BE HUNGRY, EVERYTHING IS CLEAN AND ON THE LEVEL"
We are gullible people, trusted the honesty of the managers of the "UPDATE" travel agency and purchased the tour!
21.10. 14 there was a settlement!
there was a cockroach in the room, well, God bless him, there was no tea for lunch, according to the information reported by the hotel staff, THE LIMIT OF HOT WATER FOR LUNCH IS EXHAUSTED AND CANNOT HELP! THE FOOD SMELLS OF PURE ROTTENNESS, in general, we ate a bit of rice!
and informed the manager of the travel agency "UPDATE" that the hotel is terrible and we ask for its replacement! Yulia Kholodova sent us off in a boorish tone (they called 15-20 times or maybe more) and didn’t want to solve the issue of resettlement with us anymore! We were forced to contact Irina Shekhorina, the head of the sales department of the UPDATE travel agency, after talking at about 18:00 Moscow time, they asked for 10 minutes to resolve the issue, and that everything would be settled! after waiting 50 minutes, no calls were received, we decided to call again, to which Irina Shekhorina kindly reported that they were communicating with the tour operator and would soon decide on the resettlement issue! after waiting another 30 minutes, we called again (19-20 Moscow time). and received an exhaustive answer that Irina Shekhorina's working time was over and she left work, there is nothing we can do to help you!
they called every minute in UPDATE, at 19-55 we still managed to contact Yulia Kholodova, to which we received an answer - "you are already talking with Irina Shekhorina, I can't help you anymore, call the tour operator tes tour" THEY CALLED TEZ TOUR to which they said solve the problem in the morning!
Dinner was like lunch! HORROR ! there are no restaurants nearby! eat rice! at night they caught the face of a cockroach ...tin!
breakfast is just as terrible ate rolls just rolls
in the morning we started calling again to TEZTUR + UPDATE IN ORDER TO SOLVE THE PROBLEM ! ! !
at 12-15 in Egypt (14-15 Moscow time) a hotel guide came and offered 3 hotels with a surcharge of 35 to 500 kopecks dollars + transfer! but it was impossible to see them live! only after payment to the hands of the guide! but when paying, he could only move the next day, since the time is already 12-15 and the calculation of settlements goes until 12-00: ) and you will have to spend one more night! and then move on! what was naturally sent!
we called the personal tour/corporate department! what they sent to the travel agency where they bought the tour - UPDATE the cat did not solve anything! but it just took time! we have already suggested that we book our own hotel! refund us the money for the hotel stay! to which they said ok! and we called again and called everyone! ! ! at about 19:00 Moscow time, we received an answer that if you want to book the hotel yourself, then the cost will then have to be paid for air tickets comparable to the cost of the tour and write a paper stating that we have no complaints against anyone!
THE HOTEL IS HORRIBLE! TRAVEL AGENCY "UPDATE" only sells tours and does not solve the problems of tourists! as well as TEZTUR!
WRITTEN A COMPLAINT TO TEZ TOUR!
this hotel should not be in the sales listings ! and how we think it is offered only despite the fact that they have an increased margin from it! 22.10. 2014
TOMORROW WE WILL FIGHT AGAIN! THE QUESTION SO SIMPLY WILL NOT LEAVE!
the manager who recommended the hotel Yulia Kholodova holodova@spb. itour. en
head of sales offices Irina Shekhorina Irina@spb. itour. en
Tour operator TEZ tour http://www. tez-tour. com
We contacted the "UPDATING" travel agency, they made a number of requirements for the chosen hotel
to which the manager of the travel agency "UPDATE" offered us the above hotel
we received a response to our remark about the terrible reviews - "DO NOT LOOK AT THE REVIEWS I HAVE BEEN IN THIS HOTEL ITSELF, EVERYTHING IS GOOD, OF COURSE THERE ARE NO SQUIDS AND AMARS BUT YOU WILL NOT BE HUNGRY, EVERYTHING IS CLEAN AND ON THE LEVEL"
We are gullible people, trusted the honesty of the managers of the "UPDATE" travel agency and purchased the tour!
21.10. 14 there was a settlement!
there was a cockroach in the room, well, God bless him, there was no tea for lunch, according to the information reported by the hotel staff, THE LIMIT OF HOT WATER FOR LUNCH IS EXHAUSTED AND CANNOT HELP! THE FOOD SMELLS OF PURE ROTTENNESS, in general, we ate a bit of rice!
and informed the manager of the travel agency "UPDATE" that the hotel is terrible and we ask for its replacement! Yulia Kholodova sent us off in a boorish tone (they called 15-20 times or maybe more) and didn’t want to solve the issue of resettlement with us anymore! We were forced to contact Irina Shekhorina, the head of the sales department of the UPDATE travel agency, after talking at about 18:00 Moscow time, they asked for 10 minutes to resolve the issue, and that everything would be settled! after waiting 50 minutes, no calls were received, we decided to call again, to which Irina Shekhorina kindly reported that they were communicating with the tour operator and would soon decide on the resettlement issue! after waiting another 30 minutes, we called again (19-20 Moscow time). and received an exhaustive answer that Irina Shekhorina's working time was over and she left work, there is nothing we can do to help you!
they called every minute in UPDATE, at 19-55 we still managed to contact Yulia Kholodova, to which we received an answer - "you are already talking with Irina Shekhorina, I can't help you anymore, call the tour operator tes tour" THEY CALLED TEZ TOUR to which they said solve the problem in the morning!
Dinner was like lunch! HORROR ! there are no restaurants nearby! eat rice! at night they caught the face of a cockroach ...tin!
breakfast is just as terrible ate rolls just rolls
in the morning we started calling again to TEZTUR + UPDATE IN ORDER TO SOLVE THE PROBLEM ! ! !
at 12-15 in Egypt (14-15 Moscow time) a hotel guide came and offered 3 hotels with a surcharge of 35 to 500 kopecks dollars + transfer! but it was impossible to see them live! only after payment to the hands of the guide! but when paying, he could only move the next day, since the time is already 12-15 and the calculation of settlements goes until 12-00: ) and you will have to spend one more night! and then move on! what was naturally sent!
we called the personal tour/corporate department! what they sent to the travel agency where they bought the tour - UPDATE the cat did not solve anything! but it just took time! we have already suggested that we book our own hotel! refund us the money for the hotel stay! to which they said ok! and we called again and called everyone! ! ! at about 19:00 Moscow time, we received an answer that if you want to book the hotel yourself, then the cost will then have to be paid for air tickets comparable to the cost of the tour and write a paper stating that we have no complaints against anyone!
THE HOTEL IS HORRIBLE! TRAVEL AGENCY "UPDATE" only sells tours and does not solve the problems of tourists! as well as TEZTUR!
WRITTEN A COMPLAINT TO TEZ TOUR!
this hotel should not be in the sales listings ! and how we think it is offered only despite the fact that they have an increased margin from it! 22.10. 2014
TOMORROW WE WILL FIGHT AGAIN! THE QUESTION SO SIMPLY WILL NOT LEAVE!
Translated automatically from Russian. View original
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