Отсутствие менеджмента и сервиса Lack of management and service

Today the hotel is called Montillon grand horizont. Of the good things about the hotel - the territory and animation (especially the girls are trying). ALL. Settlement - as lucky. We're out of luck. We arrived at 21:00 Egyptian time (according to Kiev it was already 22:00, with a little daughter (2 years old), filled out questionnaires and silence. Without a child who wants to sleep, they would have waited, but the baby was naughty and hurried the reception on her head They brought us to a destroyed room (the bed was turned in one direction, the mattress was turned in the other, etc. ) Naturally, they didn’t even go into this demonstration room, later they found out that we were not alone, many went through this scheme. the scandal at the reception was immediately taken to a room overlooking the pool and a side sea view, everything seemed to work, but on the first day the soap dish fell off, though they fixed it without reminders. Cleaning consists of making beds and hanging towels. but they wiped out the rugs themselves. At the beginning of the vacation, my husband killed a bug on the bed (((Mosquitoes are present, take repellents. More about the rooms, they differ only in appearance. There is one with a view of the construction site, but (according to the stories) no bedbugs were noticed in them, at the same time, due to the construction site, it is impossible to open the balcony (noise and dust). Overlooking the pool / sea - many complained about bedbugs and linen fleas. Plus the noise from the pool and discos, the territory is small. At the same time, it’s better for everyone not to turn on the air conditioner, apparently they don’t clean it, we got sick on the first night with the baby, though then we turned it on only for short periods of time, and at night, after the disco, I opened the balcony. This is how they escaped the heat. Do not drink milk in the cafeteria, even as an addition to tea/coffee. We had stomach problems because of milk. It's better to buy water. Of the coolers does not inspire confidence. You won't go hungry, but you need to smell everything before putting it on a plate. For breakfast they cook scrambled eggs, pancakes, cheese, cheese, there were potatoes and terrible sausages, 1 kind of cereal, milk, grapefruits, buns. Tea bags and instant coffee, diluted yupi or something, although the first days were still hibiscus, but disappeared. For lunch and dinner there was always fish, though always only in batter. Meat - chicken, beef. There was also a barbecue, but with the end of Ramadan and a decrease in the number of Arabs vacationing, it gradually disappeared. From fruits - oranges, apples, 2 times there were grapes, sometimes - melon, but it is tasteless, a couple of times there were dates and watermelon (also not sweet). From the side dish - potatoes, rice and pasta. Desserts were present. At the end there were just huge queues for dinner. Even if you come to the beginning. There is an unpleasant smell in the territory after watering. Not thought out with the beaches. There are 2 - one with a rocky setting, the other with a sandy one. It is supposed that sandy is for children, but the sunbeds have ashtrays and everyone smokes without a twinge of conscience, despite the large number of kids around. Perhaps it would be appropriate to make a beach with a sandy entry for non-smokers. Very frustrated by the rudeness of the staff. Upon check-in, a bottle of water is required, we didn’t wait for ours, even after our guide from Pegasus approached the reception with a reminder (((Even on the day of departure, after removing the bracelets, everything is already paid at the bar. They paid $ 2 for a cup of tea bags. How something unpleasant. Although on the last visit (but it was 5 stars), after removing the bracelets, we were poured drinks (non-alcoholic, of course) absolutely free. If you have a child under 2 years old, there will be practically nothing to feed him. Keep in mind. Yes, and with our two-year-old it was a problem to feed, saved by the fact that she is a meat lover. So they recruited her. By the way, meat is often distributed in portions. Keep in mind. There are flies in the dining room, especially pestering at breakfast. If possible, choose another hotel. But if the budget is very limited, but you want to go to the sea and this option is offered on a hot ticket - go, just stock up on repellents, tablets for intestinal infections, be careful when choosing dishes, refrain from consuming milk and water from coolers, prepare 20 Baku and then your vacation will be quite tolerable, and the child will like it, because good animators, a mini water park, the sea, sand and new friends will not let him get bored!