Отвратительный отель!!!!!!!!!!!!!!!!! Terrible hotel!!!!!!!!!!!!!!!!

Sent my mother and stepfather to this hotel on October 10! at the moment they are there and was dumbfounded when I called my mother to ask how the experience was!!! ! my mother almost with tears told this horror: torn curtains, a broken bed, no air conditioning, the window overlooks the trash! they changed three numbers and until they complained to the guide, they could not provide a normal number! mom is not picky about food and housing, but then she said that there is simply nothing to eat and drinks as promised (all inclusive) are not available at all !!!! ! this is not a triple or even a deuce, but simply zero !!!!!! ! And by the way the price was not small! I haven’t written anything about the sea yet, but I think there is also a carcass light!!!
this is how my mother went to rest is called! you need to be compensated for this! I will ask her to upload these terrible compromising photos and I will contact all kinds of authorities so that the people responsible for this hotel,
I felt ashamed and no one else flew there and we were compensated for this nightmare !!!!!! ! do not fly to this hotel if you do not want to spoil your holiday!!!!

I hope that the organizers will be "ashamed" and leave my e-mail if there is a desire to compensate for our moral and physical costs!!!
p. s. Respond who knows where to complain !!!!!!!! !