Does not pull on the declared stars

Written: 10 august 2017
Travel time: 26 july — 5 august 2017
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 7.0
Cleanliness: 4.0
Food: 8.0
Amenities: 8.0
In general, the hotel is good. But the second time I will not go there. More than half of the tourists are Muslims, many children.
Territory / Infrastructure.
Pros: large, well-groomed. Clean, comfortable. Several souvenir shops in the main building, large pools with clear water, many umbrellas, a house with beach towels, a bar, slides, a children's area. Every day activities from the animators.
Disadvantages: fallen and crushed dates were often noticed on the paths, which after a few days attract flies and can easily slip on them. , there is dirt on the sides of the pool, not a single pool was cleaned for 11 days, often an unpleasant smell on the territory. Enough sunbeds, had to carry a heavy sunbed through half of the territory. The name "Aquapark" is just a name. Open several hours a day, 4 small slides designed more for teenagers than adults.
Number:
Pros: big, comfortable. Air conditioning, plasma, orthopedic mattresses. Large bathroom, large closet, safe. Exit to the terrace.

Disadvantages: the biggest and most unpleasant surprise was the "neighbor" in the room. Pretty big lizard! When asked questions to the administrator, he silently shrugged and pretended not to understand. There were only 4 towels instead of 6, and after the first cleaning their number was reduced to two. We had to VERY aggressively demand towels from the cleaner. However, as well as the prescribed 0.5 bottle of water. Instead of the usual cosmetics in the bathroom (shampoo, soap, shower gel), two plastic dispensers and an incomprehensible substance. The room is very dirty, dust is everywhere, bedside tables and drawers (which are pulled out with great difficulty) are dirty. There are no bedspreads on the bed, the duvet covers are stained, the mattress is stained. The mini bar is VERY dirty with a bad smell. It looked like it had never been washed.
Nutrition:
Pros: good choice (lunch and dinner), quite tasty. Every day there was grilled meat, a selection of desserts, salads, side dishes. For breakfast, the choice is limited, plus the fact that omelettes and pancakes are fried in front of you and you can get it hot.
Cons: Some very spicy food. Sometimes, the sour taste of melon, despite the fact that it is in sugar syrup. The juice is diluted with water, although it tastes quite normal. Several times I came across several outwardly different cakes on top, but with absolutely the same taste inside.
Service:
Advantages: always smiling, courteous. Requests and complaints are dealt with as quickly as possible. It is rare to see dirty glasses or cups in a bar/restaurant. Always willing to offer help and apologize for the inconvenience (lawnmower operation).
Disadvantages: the reception does not understand Russian, VERY intrusive room cleaners.
Beach:
Advantages: it is far to go on foot (the hotel is on the second line from the sea), every 15/20/30 minutes, depending on the load, there is a minibus (free, about 5-7 minutes to go). Sandy, clean. Lots of sunbeds, bar, shower, toilet, beach towels.
Disadvantages: Very rocky entry into the sea, it hurts to walk without special slippers. A fenced part of the sea with buoys, a local overseer sits (if you swim, he whistles and shouts something in Arabic), the water level is knee-deep. Swimming is impossible.
In general, the hotel pulls on an unsteady 4, the staff tries very hard, but not everything is always smooth. For unpretentious tourists - that's it! But if comfort is important to you, I wouldn't recommend it.
All the best!
Translated automatically from Russian. View original