Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
2. The territory seems to be large, but in reality it is not very big.
3. ONLY ONE POOL IS HEATED! (which is without slides).
4. HORRIBLE QUEUES IN THE RESTAURANT (and he is alone, not counting a la carte, which can be visited 1 time). If a cook is standing by the dish, then he will put you only one or two pieces (chicken, fish, liver, etc. ), and then you stand and "beg" him to put more (which is unacceptable for a 5 * hotel). If you arrive 5 minutes after the opening, you will stand for 30 minutes for hot, and then 10 minutes for salads.
5. There are no wind dampers, there were always enough sunbeds, the sea was more or less warm, we swam. There is never beer after dinner (or rather, it is, they just don’t pour it saying that it’s not there, but if you ask well, they take it out from under the table and pour it, which is again unacceptable for 5 *).
6. Service is the same as everywhere else, you are good and you are good.
We KNEW WHERE WE WERE GOING AND FOR WHAT MONEY, so we turned a blind eye to many things and just rested.
!!! ! But one day we discovered that !! ! OUR EXPENSIVE CAMERA IS STOLEN!! ! , which was lying on the table (because it didn’t fit into the safe, and they couldn’t even think that they would steal such a big thing), and they also STOLEN THE CHARGING FROM HIM! ATTENTION ! WHICH LAYED IN A SUITCASE IN THINGS !!!!
We immediately turned to the reception, 2 men came, climbed the whole room, all things, cabinets, ceilings, etc. (apparently they thought that we hid it ourselves) and said wait. 1.2, 3.4 hours pass, and we understand that nothing is happening and our problem has been forgotten. We called the TOURIST POLICE, who arrived, interviewed everyone and left, saying that they would conduct an investigation, searches, etc. (it was 15/12, and we were leaving on 19/12). Today 02.01, so no one called us (we are allegedly in touch with the guide, and he always answers that the investigation is still underway and our janitor is in prison).
THE HOTEL DOES NOT APOLOGIZE TO US, NOT THE SMALL ATTENTION TO OUR PERSONS, THEY JUST DO NOT MAKE ANYTHING FOR THEIR REPUTATION! . The only thing that SAMIR (the hotel manager) SAID - THEY CALLED THE POLICE HERE AND DISCOVER IT, WE HAVE NOTHING TO DO WITH IT.
BE CAREFUL DEAR TOURISTS,! ! I DO NOT RECOMMEND THE HOTEL!!
More TOWELS STEAL! We witnessed "showdowns" several times, and the ADMINISTRATION PRETENDS THAT THEY HAVE NOTHING TO DO WITH IT! For the first time I see a hotel (5th time in Egypt), where the hotel administration literally does not care about vacationers and their problems.
3. ONLY ONE POOL IS HEATED! (which is without slides).
4. HORRIBLE QUEUES IN THE RESTAURANT (and he is alone, not counting a la carte, which can be visited 1 time). If a cook is standing by the dish, then he will put you only one or two pieces (chicken, fish, liver, etc. ), and then you stand and "beg" him to put more (which is unacceptable for a 5 * hotel). If you arrive 5 minutes after the opening, you will stand for 30 minutes for hot, and then 10 minutes for salads.
5. There are no wind dampers, there were always enough sunbeds, the sea was more or less warm, we swam. There is never beer after dinner (or rather, it is, they just don’t pour it saying that it’s not there, but if you ask well, they take it out from under the table and pour it, which is again unacceptable for 5 *).
6. Service is the same as everywhere else, you are good and you are good.
We KNEW WHERE WE WERE GOING AND FOR WHAT MONEY, so we turned a blind eye to many things and just rested.
!!! ! But one day we discovered that !! ! OUR EXPENSIVE CAMERA IS STOLEN!! ! , which was lying on the table (because it didn’t fit into the safe, and they couldn’t even think that they would steal such a big thing), and they also STOLEN THE CHARGING FROM HIM! ATTENTION ! WHICH LAYED IN A SUITCASE IN THINGS !!!!
We immediately turned to the reception, 2 men came, climbed the whole room, all things, cabinets, ceilings, etc. (apparently they thought that we hid it ourselves) and said wait. 1.2, 3.4 hours pass, and we understand that nothing is happening and our problem has been forgotten. We called the TOURIST POLICE, who arrived, interviewed everyone and left, saying that they would conduct an investigation, searches, etc. (it was 15/12, and we were leaving on 19/12). Today 02.01, so no one called us (we are allegedly in touch with the guide, and he always answers that the investigation is still underway and our janitor is in prison).
THE HOTEL DOES NOT APOLOGIZE TO US, NOT THE SMALL ATTENTION TO OUR PERSONS, THEY JUST DO NOT MAKE ANYTHING FOR THEIR REPUTATION! . The only thing that SAMIR (the hotel manager) SAID - THEY CALLED THE POLICE HERE AND DISCOVER IT, WE HAVE NOTHING TO DO WITH IT.
BE CAREFUL DEAR TOURISTS,! ! I DO NOT RECOMMEND THE HOTEL!!
More TOWELS STEAL! We witnessed "showdowns" several times, and the ADMINISTRATION PRETENDS THAT THEY HAVE NOTHING TO DO WITH IT! For the first time I see a hotel (5th time in Egypt), where the hotel administration literally does not care about vacationers and their problems.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- This is not 5* service at all
- There is no Wi-Fi in the rooms. Everything is dirty and greasy
- Excellent and fun
- Terrible hotel
- Excellent hotel! I recommend
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