Плохой отель Bad hotel

I want to express many complaints about the hotel. Rested at the hotel from the company tez tour (9.07-27.07). I arrived at the hotel in the morning, asked for an early check-in and a good room for an additional fee, knowing about the problem of the hotel (rooms and lizards). The front desk manager said $10. From myself, as a token of gratitude, since he promised me a very good number, I brought a box of chocolates. Checked in at 10 am. The second day began and the problems started. One small 0.5 water per day, the TV did not work well, I waited for the engineer for two days, I called the reception many times, the answer is the same, it will be soon. The safe did not work, I waited several days for the master, I carried money and jewelry with me. Problems with the door, the card often did not work, they changed it three times. Room cleaning is disgusting, for two weeks the cleaner never changed towels and bed linen, he didn’t wash the floor, he removed all the sand and plaster under the bed. The linen is all torn, in holes from cigarettes. The staff does not want to do anything, the dining room is full of unsanitary conditions, garbage, the dishes are all chipped, plastic mugs are dirty, you need to beg for dishes. During my stay there were a lot of Egyptians vacationing, everything was done only for them, there were 70 people in line for lunch in the dining room, the behavior of the Egyptians struck me, complete disgusting, children with legs sit on the table in a puddle of juice, all waste is thrown on the ground or on the tablecloth . Incident in the toilet, the Egyptian woman sits her little daughter on the ground and the child relieves himself on the tile!
The cooks stand and take meat, chicken, which is prepared for tourists, with impudent hands, eat and throw the bones on the ground! Milk in bags with expired shelf life. People are outraged. Personally, in front of me, they poured milk into a jug so that the date could not be seen. The cafe on the street is very dirty, no one washes anything, all the chairs are covered in bird droppings, dirty dishes. Communicated with tourists, a lot of poisoning, the doctor has a decent pile of cards with the treatment of vacationers. On the beach in the bar the waiters boors. At 17.00 I went up to ask for water, he said you can’t take a drink anymore, and the bar is open until 18.00. From the boilers, only the waiters themselves pour drinks. The pools are very dirty, a lot of sand, especially in the sea water pools. The sunbeds are all broken with very dirty mattresses that are littered with bird droppings. And I want to say about the main problem of the hotel, these are lizards in the rooms, they are just a swarm. They are everywhere, sitting on the curtains, falling out of the air conditioner. 4 days in a row I did not sleep and called the reception to remove them, the staff walked from 1 hour or more in time, in response to my request, I only heard one answer, madam 1 minute, they will be soon. Lizards crawl on the wall near the bed. I wanted to take a picture, to which the staff told me that it was impossible, because the hotel would have problems. More than once I turned to managers with a request for relocation, they offered the same bungalows, where there are the same number of lizards. I asked vacationers about insects in the rooms, they said that there are lizards in the room, but not as many as mine. I remember the manager's words. He said that for the money he gives me a good number. I asked for a room in the central building, where there are thick windows, not like in a bungalow, everything is in the cracks, to which he answered me, you have a standard number in the voucher, and in the central building of the superior room you need to pay extra $ 200. Two nights in a row I spent the night at the reception, because I was very afraid to stay in the room. No measures were taken. I had to rent an apartment near the hotel, as living in a room became unbearable, I came to the hotel only for food and went to the beach. By the end of my holiday, the receptionist agreed to give me a normal room, for an additional fee. The room was good (1006). Moving from room to room, I did not have time to hand over the beach towel, hung it on the balcony, in the evening, when I came to the room, the towel was stolen, a day later an expensive T-shirt and a cosmetic bag with high-quality cosmetics were stolen from the room. I have been to Egypt many times, but I have never seen such disgusting attitude towards tourists in any hotel. Please, take action!!!
I want to summarize the hotel, it is equal to one star!! !