Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
Resting with my family in Seagull March 11-18.2019
I gave such a low rating solely because of the work of the guest relation office manager - Anna.
Upon check-in, we received a coupon for a free visit to a fish restaurant. But somehow they didn’t go right away. On the 16th, I approached a hotel employee and asked to sign up for March 16-17, but I heard that everything was booked, I was offered some other program for one. I accordingly refused.
I turned to the office manager guest relation Anna for help. Anna answered the stated problem: “They have very few places there and work only 4 days. I can not help you".
pay attention to
1. “they have there” - that is, they have a separate hotel, and managers work in a completely different place.
2. an absolute lack of desire to delve into the problem and try to solve it.
I gave such a low rating solely because of the work of the guest relation office manager - Anna.
Upon check-in, we received a coupon for a free visit to a fish restaurant. But somehow they didn’t go right away. On the 16th, I approached a hotel employee and asked to sign up for March 16-17, but I heard that everything was booked, I was offered some other program for one. I accordingly refused.
I turned to the office manager guest relation Anna for help. Anna answered the stated problem: “They have very few places there and work only 4 days. I can not help you".
pay attention to
1. “they have there” - that is, they have a separate hotel, and managers work in a completely different place.
2. an absolute lack of desire to delve into the problem and try to solve it.
Translated automatically from Russian. View original
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