Very bad service

Written: 2 november 2020
Travel time: 23 — 30 october 2020
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 2.0
Cleanliness: 2.0
Food: 3.0
Amenities: 6.0
Number 17308.
We were put in a room with a broken lock on the front door. They immediately refused to change the room, only after the fourth time the repairman was called and threatened to write a complaint, they got the opportunity to move into another room. In a room on two separate beds, the mattress is not fixed. I wobbled a lot when resting on such a bed. The room was cleaned on the third day, after another complaint about the reception. Hand towels were not changed throughout the stay. The food is monotonous. The smell in the dining room was very strong food. The food is very spicy and spicy. Sweets are very primitive. There is no animation at all.
The only good thing is the sea. Sunset is smooth and sandy. Moderate depth (to the waist and above).
The hotel is 20-30% full. But despite the low occupancy during check-out, they demand to leave the room at exactly 12.00. Stay longer only at an additional cost. 1 hour - 35 euros.
Rest in this hotel left not the best impressions about the rest in Egypt
Translated automatically from Russian. View original