Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
3.0
Cleanliness:
6.0
Food:
8.0
Amenities:
7.0
I didn’t even want to waste time on a review, but it’s better for you, dear tourists, to read and perhaps avoid disappointment from your vacation by choosing another hotel in time. Or you will be warned in advance and you will understand what to expect from a vacation in this hotel, if it suits your needs and the level of the norm.
I'll start with the PLUSES, which are not so many:
+ Incredibly tasty food and its abundance. (Fish, meat in different variations. Even ordinary rice is very tasty. There are seafood. There are fruits for breakfast, lunch, dinner (melon, watermelon, tangerines, dates, apples, grapefruit. What is a significant plus in this hotel is really DELICIOUS so much, that we didn't even go to A LA CARTE restaurants. We had enough of everything. Every time we rolled out of the restaurant like koloboks.
+ On the beach, Egyptian marketers are not annoying. If you are not in the mood to buy a massage, braids, excursions and say NO 1 time, then it is from the 1st time that they will understand and hear you, and they will leave you behind.
Which is surprisingly nice. Since in other hotels there are SO annoying sellers that you want to start answering rudely so that you are left behind and do not spoil your vacation. There is no such thing here, they retreat very tactfully and understand everything from the first time.
+ Excellent, even chic gym. A well-stocked gym, on the territory of the neighboring hotel (the same Sunrise chain) Garden has an area for boxing and outdoor training and there is an area with exercise equipment in an air-conditioned room. An abundance of a wide variety of top brands of exercise equipment, one of them is "Technogym" - high-quality equipment of the premium segment. Gym 5.
+ Disinfection is good. The instruments are packed separately.
+ The sea is good. Good entry into the sea.
+ Nice, green area. There are swings, benches, hammocks.
+ Pools with different depths.
+ 3 hotels are interconnected by one territory and you can walk between all 3.
+ There is animation, dancing, water aerobics, yoga.
+ The staff speaks Russian and English. In English, of course, more and better. Not everyone understands Russian.
+ There are a lot of people, but you can see them only on the beach or in the restaurant, since the hotel area is large and everyone can find a place to comfortably sit
+ There are many vacationers: Moldova, Kazakhstan, there is Germany, Poles, many Slavic peoples and Ukrainians, there are even Englishmen, there are no Russians at all or 1%.
+ If you are a family with children - this hotel is for you, but couples and young people who love relaxation and tranquility or fun and parties will not like it here. Only children have fun here, there are a lot of families with children, or pensioners and older people have a good rest.
+ The quality of the beach towels is excellent
+ The rooms are comfortable, in good condition, good design and quite comfortable
!! ! PROS. STAFF!! ! :
+ This hotel has employees that this hotel does not deserve. Why?
Because they outgrew it a long time ago, these people should work at least in Rixos or the Albatros network. These people are among those 10% of all employees who REALLY understand what competent and excellent service is. What is customer focus, competent SmallTalk and understand the psychology of their customers and the laws of the hierarchy. These are the only employees with whom it was pleasant to communicate and who came to really work and do their job perfectly, for which special thanks to them. If this review is read by the hotel management, then I want to mention these guys.
+ Nassan (Reception). The business card of the hotel! A true professional in his field! More such pros! Nassan was the only one who helped solve the problem with the locks, he quickly responded to the problem and called the master. Before that, we went to the reception for a day or two, where there were other workers and they convinced us that everything was in order with the lock from our room 20208 and that the cards were demagnetized.
Although our HouseKeeper, a young guy who was assigned to our room on the 4th and 5th, tried to open the door with his key, but there were the same difficulties that we had.
So, only on the Nassan shift on May 5, our problem was solved and he quickly and efficiently responded by calling the master. What I liked is that he always turns on empathy, gives himself completely to work and you can see how client-oriented a person is, kind to every guest and very well-mannered and polite, and it was a separate pleasure to communicate with him in English, there is practically no accent and everything is crystal clear and understandable. Each time, if there were any difficulties (exchanging money through a machine and other issues), he quickly and efficiently helped, advised and resolved issues.
+ Separately, it is important for me to cancel the excellent waiter who works on the left side of the restaurant. Unfortunately, I don’t remember his name, but he is the only man of the age who works there as a waiter.
(On May 11-12, he definitely worked on the left side of the restaurant as a waiter) He really deserves a promotion and special thanks.
Absolutely all young waiters need to learn from him manners, restraint, tact and rules of proper behavior with customers. This person is not hypocritical, not intriguing like other young waiters. This person respects himself and at the same time respects each of his clients, sincerely works and works very hard. Always tactful and kind. If necessary, it can support SmallTalk, and if the client is not configured to communicate, then he will silently pick up the plates. That's who perfectly understands what a QUALITY service should be.
+ In the first 2 days of our stay (3, - 4.05-5.04) a young housekeeper was assigned to our room 20208. Here he is doing his job brilliantly!
The person is friendly, perfectly cleans the room, replenishes the refrigerator with water, as it should be in hotels, with bath accessories. Always ready to help if there are problems. He performed his duties brilliantly and also tried to help solve the problem with the door, which did not open due to the poor functioning of the lock. Although this is not his area of responsibility, but he did it to quickly solve the problem of new customers. This is a quality service, he tried to solve the problem and not create new ones. The most educated person and a good cleaner.
+ A very cool and friendly person A. F (seems) to be on desserts at dinner May 10-11-12 he was for sure. Very friendly, customer-oriented, positive, well-mannered person, able to support SmallTalk. And diligent in doing his job. Understands how to communicate with clients.
+ The bartender who worked at the bar in the central lobby of the hotel is also a wonderful person, customer-oriented, has a sense of humor, knows how to support SmallTalk and provide excellent service.
!! ! MINUSES!! ! :
- THE MOST HUGE and SIGNIFICANT MINUS - Staff. 90% of the staff are poorly trained and do not understand at all what customer focus is and how to behave with customers. It is obvious that they are not taught and no one is doing this.
When the attendants go to work, they must leave all their complexes, self-affirmation at home, and at work show only courtesy, attentiveness, customer focus, understanding of the hierarchy (Which place in the food chain is he, and where is the client. And it is logical that the client is higher, since he pays money for service and rest in this hotel, so that he is given normal services and to have a good rest.
) The client did not come here in order to create problems for his money, spoil his mood, assert himself in front of him, or bother him with conversations instead of competent small talk. It is necessary to take only career ambitions, etiquette and courtesy to work, not many people understand this. Here are direct situations and shoals of staff that occurred during our stay at this hotel.
1) Master Engineer, door problem (young man with curly hair, medium build).
After the master was personally called at the reception in front of me, and we could not get into our room. We waited for the master for 30 minutes. And I again went to the reception, so that the masters hurried. The master came, looked at the castle and said: - Wait 5 minutes. I'll be back in 5 minutes.
We waited an HOUR instead of the promised 5 minutes. It shows complete irresponsibility and that the declared time is violated.
(I would say an hour, and we would understand in the context of what time how to plan our time) But instead of going to the sea after 5 minutes and doing our own business, we sat in the room and waited an hour for the master to return at a snail's pace and fix the door. Please note that in other hotels this problem was solved very quickly, really in 5 minutes, even less.
The most interesting thing is that an hour later, the master came, apologized, replaced the lock and at the end says: "-Service! ". Not realizing that he is digging a hole for himself. And you understand that in your understanding service is 2 different things. For you, service is when you do not create problems, but they are solved quickly and efficiently (in 5 minutes), if they have already occurred. And he thinks that it is possible to come after a call after half an hour, say one thing (5 minutes) and do another (come in an hour). And for him it is a SERVICE, when for you it is 2 days of waiting for a solution to problems with cards and locks and the loss of 1.
5 hours waiting for the master engineer at least and a complete failure of the service. So long as the staff thinks this way and behaves this way, the service will be below the baseboard.
2) A young animator who stood at the entrance of the restaurant and met the guests. If you employ children, please teach them how to work with clients, what is acceptable and what is not. At the entrance to the restaurant, the boy barked from the back at his mother, who is over 54. BARKED, FROM THE BACK. I understand this behavior towards teenagers or children, but he saw that we were adults. He scared the effect of surprise and the fact that he was not visible. And if mom has a heart and she would be scared and something happened to her health? Even I, a young girl, tensed up and was frightened by the effect of surprise. The most interesting thing is that the boy did not understand that this was not funny.
** For example, it is funny and fun when communicating with the bartender in the central hall, here he is joking well, he has a great sense of humor and the ability to witty add phrases to the situation.
And this situation in the lobby of the restaurant with a small animator is not funny, but some kind of kindergarten. This behavior of the staff shows that no one teaches the staff how to interact with customers, what lines of behavior when communicating with customers of different ages, no one works with this.
3) A breakfast chef who stands on fruit, buns and croissants. The person does not want and does not know how to communicate with customers. You show him a pear, he puts you an orange and such manipulations are done with all products. He doesn't even want to strain to understand you. Looks at you with a claim.
If a person cannot work normally and interact correctly with customers, then do not expose him to the public, hide him in the kitchen and let him work there, where no one from the rest sees him. And put normal workers in the windows who know how to be well-mannered, customer-oriented and friendly.
4) Aged room cleaner. I went to change on our floor on May 5-6 and worked until the very departure for sure. Until May 12th. He cleaned normally, but for all the time he filled the refrigerator with water 1 time, for the entire time of rest. We had to bring water to our room ourselves. He also has a problem with time. When asked to replace beach towels, he said that he would replace new ones at 8 o'clock. But in the end, at 9, nothing was ready yet and I was looking for him with new beach towels around the territory.
5) Young waiters.
There are 2-3 good guys, but basically the problem is that many do not know how to run SmallTalk, do not know how to control their behavior, look, do not understand the laws of hierarchy. They don’t even know how to turn on acting skills when necessary, many show hypocrisy and inability to control themselves. This needs to be corrected.
- HORRIBLE bathroom amenities. Shampoo, shower gel SUCH after which the hair needs to be restored, the hair becomes of terrible quality after the first wash. Even if you did all the possible salon procedures before the trip and strengthened them, SENTIDO Mamlouk shampoo will destroy your hair. We had to go to the city and stock up on good quality shampoos and conditioners in order to stay in normal hair quality after the trip.
- There are a lot of apples from fruits, for the Egyptians this is exotic, but for Russia, Ukraine and the CIS it is a boring everyday life.
I would like to see more exotic for us - mango, kiwi, strawberry, guava, persimmon, grapes, figs. They don’t bother with desserts here, jelly, a couple of soufflé s, creme brulee, there are delicious fruit baskets in which they save on whipped cream and 3-4 cakes for all cakes, they just decorate cakes of different colors with creams.
- The building is made of concrete. During the day it heats up, especially the right buildings, and in the evening it is very stuffy on the territory, and the building gives off its heat. And from the buildings comes warmth and heat such that you need to get used to. And to stuffiness, as the territory is poorly blown in the evening.
- Wi-Fi works but is very slow and often disappears
To be honest, the impressions of this hotel are in contrast. It was only then that I realized the IMPORTANCE of quality service and how BIG the role played by the staff's rig. We will not return to this hotel and we will bypass the SunRise chain itself. This is not at all the 5 stars that the hotel declares.
The percentage of quality staff is too small, and the preponderance of bad staff is too large.
I'll start with the PLUSES, which are not so many:
+ Incredibly tasty food and its abundance. (Fish, meat in different variations. Even ordinary rice is very tasty. There are seafood. There are fruits for breakfast, lunch, dinner (melon, watermelon, tangerines, dates, apples, grapefruit. What is a significant plus in this hotel is really DELICIOUS so much, that we didn't even go to A LA CARTE restaurants. We had enough of everything. Every time we rolled out of the restaurant like koloboks.
+ On the beach, Egyptian marketers are not annoying. If you are not in the mood to buy a massage, braids, excursions and say NO 1 time, then it is from the 1st time that they will understand and hear you, and they will leave you behind.
Which is surprisingly nice. Since in other hotels there are SO annoying sellers that you want to start answering rudely so that you are left behind and do not spoil your vacation. There is no such thing here, they retreat very tactfully and understand everything from the first time.
+ Excellent, even chic gym. A well-stocked gym, on the territory of the neighboring hotel (the same Sunrise chain) Garden has an area for boxing and outdoor training and there is an area with exercise equipment in an air-conditioned room. An abundance of a wide variety of top brands of exercise equipment, one of them is "Technogym" - high-quality equipment of the premium segment. Gym 5.
+ Disinfection is good. The instruments are packed separately.
+ The sea is good. Good entry into the sea.
+ Nice, green area. There are swings, benches, hammocks.
+ Pools with different depths.
+ 3 hotels are interconnected by one territory and you can walk between all 3.
+ There is animation, dancing, water aerobics, yoga.
+ The staff speaks Russian and English. In English, of course, more and better. Not everyone understands Russian.
+ There are a lot of people, but you can see them only on the beach or in the restaurant, since the hotel area is large and everyone can find a place to comfortably sit
+ There are many vacationers: Moldova, Kazakhstan, there is Germany, Poles, many Slavic peoples and Ukrainians, there are even Englishmen, there are no Russians at all or 1%.
+ If you are a family with children - this hotel is for you, but couples and young people who love relaxation and tranquility or fun and parties will not like it here. Only children have fun here, there are a lot of families with children, or pensioners and older people have a good rest.
+ The quality of the beach towels is excellent
+ The rooms are comfortable, in good condition, good design and quite comfortable
!! ! PROS. STAFF!! ! :
+ This hotel has employees that this hotel does not deserve. Why?
Because they outgrew it a long time ago, these people should work at least in Rixos or the Albatros network. These people are among those 10% of all employees who REALLY understand what competent and excellent service is. What is customer focus, competent SmallTalk and understand the psychology of their customers and the laws of the hierarchy. These are the only employees with whom it was pleasant to communicate and who came to really work and do their job perfectly, for which special thanks to them. If this review is read by the hotel management, then I want to mention these guys.
+ Nassan (Reception). The business card of the hotel! A true professional in his field! More such pros! Nassan was the only one who helped solve the problem with the locks, he quickly responded to the problem and called the master. Before that, we went to the reception for a day or two, where there were other workers and they convinced us that everything was in order with the lock from our room 20208 and that the cards were demagnetized.
Although our HouseKeeper, a young guy who was assigned to our room on the 4th and 5th, tried to open the door with his key, but there were the same difficulties that we had.
So, only on the Nassan shift on May 5, our problem was solved and he quickly and efficiently responded by calling the master. What I liked is that he always turns on empathy, gives himself completely to work and you can see how client-oriented a person is, kind to every guest and very well-mannered and polite, and it was a separate pleasure to communicate with him in English, there is practically no accent and everything is crystal clear and understandable. Each time, if there were any difficulties (exchanging money through a machine and other issues), he quickly and efficiently helped, advised and resolved issues.
+ Separately, it is important for me to cancel the excellent waiter who works on the left side of the restaurant. Unfortunately, I don’t remember his name, but he is the only man of the age who works there as a waiter.
(On May 11-12, he definitely worked on the left side of the restaurant as a waiter) He really deserves a promotion and special thanks.
Absolutely all young waiters need to learn from him manners, restraint, tact and rules of proper behavior with customers. This person is not hypocritical, not intriguing like other young waiters. This person respects himself and at the same time respects each of his clients, sincerely works and works very hard. Always tactful and kind. If necessary, it can support SmallTalk, and if the client is not configured to communicate, then he will silently pick up the plates. That's who perfectly understands what a QUALITY service should be.
+ In the first 2 days of our stay (3, - 4.05-5.04) a young housekeeper was assigned to our room 20208. Here he is doing his job brilliantly!
The person is friendly, perfectly cleans the room, replenishes the refrigerator with water, as it should be in hotels, with bath accessories. Always ready to help if there are problems. He performed his duties brilliantly and also tried to help solve the problem with the door, which did not open due to the poor functioning of the lock. Although this is not his area of responsibility, but he did it to quickly solve the problem of new customers. This is a quality service, he tried to solve the problem and not create new ones. The most educated person and a good cleaner.
+ A very cool and friendly person A. F (seems) to be on desserts at dinner May 10-11-12 he was for sure. Very friendly, customer-oriented, positive, well-mannered person, able to support SmallTalk. And diligent in doing his job. Understands how to communicate with clients.
+ The bartender who worked at the bar in the central lobby of the hotel is also a wonderful person, customer-oriented, has a sense of humor, knows how to support SmallTalk and provide excellent service.
!! ! MINUSES!! ! :
- THE MOST HUGE and SIGNIFICANT MINUS - Staff. 90% of the staff are poorly trained and do not understand at all what customer focus is and how to behave with customers. It is obvious that they are not taught and no one is doing this.
When the attendants go to work, they must leave all their complexes, self-affirmation at home, and at work show only courtesy, attentiveness, customer focus, understanding of the hierarchy (Which place in the food chain is he, and where is the client. And it is logical that the client is higher, since he pays money for service and rest in this hotel, so that he is given normal services and to have a good rest.
) The client did not come here in order to create problems for his money, spoil his mood, assert himself in front of him, or bother him with conversations instead of competent small talk. It is necessary to take only career ambitions, etiquette and courtesy to work, not many people understand this. Here are direct situations and shoals of staff that occurred during our stay at this hotel.
1) Master Engineer, door problem (young man with curly hair, medium build).
After the master was personally called at the reception in front of me, and we could not get into our room. We waited for the master for 30 minutes. And I again went to the reception, so that the masters hurried. The master came, looked at the castle and said: - Wait 5 minutes. I'll be back in 5 minutes.
We waited an HOUR instead of the promised 5 minutes. It shows complete irresponsibility and that the declared time is violated.
(I would say an hour, and we would understand in the context of what time how to plan our time) But instead of going to the sea after 5 minutes and doing our own business, we sat in the room and waited an hour for the master to return at a snail's pace and fix the door. Please note that in other hotels this problem was solved very quickly, really in 5 minutes, even less.
The most interesting thing is that an hour later, the master came, apologized, replaced the lock and at the end says: "-Service! ". Not realizing that he is digging a hole for himself. And you understand that in your understanding service is 2 different things. For you, service is when you do not create problems, but they are solved quickly and efficiently (in 5 minutes), if they have already occurred. And he thinks that it is possible to come after a call after half an hour, say one thing (5 minutes) and do another (come in an hour). And for him it is a SERVICE, when for you it is 2 days of waiting for a solution to problems with cards and locks and the loss of 1.
5 hours waiting for the master engineer at least and a complete failure of the service. So long as the staff thinks this way and behaves this way, the service will be below the baseboard.
2) A young animator who stood at the entrance of the restaurant and met the guests. If you employ children, please teach them how to work with clients, what is acceptable and what is not. At the entrance to the restaurant, the boy barked from the back at his mother, who is over 54. BARKED, FROM THE BACK. I understand this behavior towards teenagers or children, but he saw that we were adults. He scared the effect of surprise and the fact that he was not visible. And if mom has a heart and she would be scared and something happened to her health? Even I, a young girl, tensed up and was frightened by the effect of surprise. The most interesting thing is that the boy did not understand that this was not funny.
** For example, it is funny and fun when communicating with the bartender in the central hall, here he is joking well, he has a great sense of humor and the ability to witty add phrases to the situation.
And this situation in the lobby of the restaurant with a small animator is not funny, but some kind of kindergarten. This behavior of the staff shows that no one teaches the staff how to interact with customers, what lines of behavior when communicating with customers of different ages, no one works with this.
3) A breakfast chef who stands on fruit, buns and croissants. The person does not want and does not know how to communicate with customers. You show him a pear, he puts you an orange and such manipulations are done with all products. He doesn't even want to strain to understand you. Looks at you with a claim.
If a person cannot work normally and interact correctly with customers, then do not expose him to the public, hide him in the kitchen and let him work there, where no one from the rest sees him. And put normal workers in the windows who know how to be well-mannered, customer-oriented and friendly.
4) Aged room cleaner. I went to change on our floor on May 5-6 and worked until the very departure for sure. Until May 12th. He cleaned normally, but for all the time he filled the refrigerator with water 1 time, for the entire time of rest. We had to bring water to our room ourselves. He also has a problem with time. When asked to replace beach towels, he said that he would replace new ones at 8 o'clock. But in the end, at 9, nothing was ready yet and I was looking for him with new beach towels around the territory.
5) Young waiters.
There are 2-3 good guys, but basically the problem is that many do not know how to run SmallTalk, do not know how to control their behavior, look, do not understand the laws of hierarchy. They don’t even know how to turn on acting skills when necessary, many show hypocrisy and inability to control themselves. This needs to be corrected.
- HORRIBLE bathroom amenities. Shampoo, shower gel SUCH after which the hair needs to be restored, the hair becomes of terrible quality after the first wash. Even if you did all the possible salon procedures before the trip and strengthened them, SENTIDO Mamlouk shampoo will destroy your hair. We had to go to the city and stock up on good quality shampoos and conditioners in order to stay in normal hair quality after the trip.
- There are a lot of apples from fruits, for the Egyptians this is exotic, but for Russia, Ukraine and the CIS it is a boring everyday life.
I would like to see more exotic for us - mango, kiwi, strawberry, guava, persimmon, grapes, figs. They don’t bother with desserts here, jelly, a couple of soufflé s, creme brulee, there are delicious fruit baskets in which they save on whipped cream and 3-4 cakes for all cakes, they just decorate cakes of different colors with creams.
- The building is made of concrete. During the day it heats up, especially the right buildings, and in the evening it is very stuffy on the territory, and the building gives off its heat. And from the buildings comes warmth and heat such that you need to get used to. And to stuffiness, as the territory is poorly blown in the evening.
- Wi-Fi works but is very slow and often disappears
To be honest, the impressions of this hotel are in contrast. It was only then that I realized the IMPORTANCE of quality service and how BIG the role played by the staff's rig. We will not return to this hotel and we will bypass the SunRise chain itself. This is not at all the 5 stars that the hotel declares.
The percentage of quality staff is too small, and the preponderance of bad staff is too large.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Good hotel, but there are nuances
- The best!
- It's a pity, but they lie right in front of my eyes
- Good hotel
- luxury hotel
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