Your rating of this hotel:
10.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
9.0
Cleanliness:
7.0
Food:
10.0
Amenities:
8.0
We are not rich enough to buy cheap things.
The original goal was just a family (not party) vacation with a minimum set of excursions. Since we didn’t have any acquaintances in the field of travel, we had to use the poke and comparison method. Having got acquainted with a number of firms, the choice fell not on a travel agency, but on a tour operator, according to the territorial location. It turned out to be TUI, represented by the commercial director - Natalia Dremova. We must pay tribute to her professionalism and efficiency of work. Natalia chose the hotel according to our wishes and needs, with the prospect of a trip with a small child. It turned out to be Steigenberger Al Dau Beach ( http://www. steigenbergeraldaubeach. com/russian_pages/home. php). There were certainly cheaper options, but we are not rich enough to buy cheap things. But to save more time on vacation, we took the All Inclusive package (Head does not hurt). The TUI partner responsible for our stay in Egypt was Odeon Tours, which is part of the OTI Holding group of companies ( http://www. coraltravel. ua/main/coral/otigroup. aspx).
I will not go into the details of the flight and transfer, which are already familiar to everyone, I will move on to the hotel.
Check in:
According to the information on the hotel website, check-in takes place at 15-00, but if there are free rooms, they can check in earlier, we arrived on November 15.2014. around 9-30. We were met by a guide named Mukhamed, who assured us that we would be accommodated in the near future. And we can go to have breakfast, while personal belongings can be left either at the reception or the guide, and the luggage remained near the entrance to the hotel (if desired, luggage can be placed in the storage room, you just need to notify the porter at the reception). After breakfast, we settled in the lobby, on comfortable sofas, waiting for check-in.
Hotel canopy:
At about 10:30 we were informed that the room was ready. But here's a nuance - we booked a room with a sea view (the hotel confirmed the reservation), and they settled us in a room with a pool view (ground floor).
I did not argue with the receptionist, since we were already tired, but simply dialed Natalia on Viber (Wi-Fi in the lobby is free) and outlined the situation. Natalia said that she would try to settle the nuance as quickly as possible and kept her word. About an hour later, around 11-30, we were asked to come to the reception to resolve the issue with the number. The receptionist inquired about the reason for our dissatisfaction with the room and said that they were already looking for a new room. After a five-minute wait, he invited us to inspect the room, and if it suits us in all respects, then we will be able to move into it. The room met all our expectations - the fourth floor overlooking the sea with a comfortable huge bed))). Thus, thanks to the prompt actions of Natalia, we checked into the hotel at 12-00.
It was a jamb of the hotel itself, but it did not spoil the mood, because different things can happen on a trip, both pleasant and unpleasant, and you need to mentally prepare yourself for this.
Hotel guide:
In the morning of the next day, we met with our hotel guide named Saad, who turned out to be quite competent and attentive. He spoke in great detail and clearly about all the moments of his stay in Egypt and at the hotel itself. Throughout the rest of the rest, Saad helped us in different situations, and you could contact him for any questions, for which we are especially grateful to him.
Nutrition:
The food at the hotel is called "Don't Burst". In other words, food is provided 24 hours a day. In addition to the basic breakfast, lunch and dinner, there are brunches, lunches and dinners, as well as nightly snacks. Every day of the week is dedicated to one of the cuisines of the world.
The variety and abundance of food is such that in 10 days you will not try all the dishes, even if you do not climb out of the restaurant for days. The quality of the food is excellent, it felt like it was cooked with soul. From meat: veal, lamb, beef, chicken, duck. Fish, seafood every day, just keep your mouth shut. Soul baking: bread, cakes, puffs for every taste and in any quantity. By the way, if a person is allergic to certain foods or a certain diet, then you can inform us about this in advance (before the trip), and you will have a personal table that takes into account all your needs.
Staff:
The staff on the territory of the hotel is almost invisible, but they perform their functions in full, which indicates excellent training and professionalism. Everyone is very polite and attentive. As the bartender in the lobby said: "The atmosphere here is the friendliest. "
Separately, I want to note the manager of the Tamarind restaurant named Esam, who showed special attention to our people, which made our rest indescribably easier, a worthy person. Every Saturday, in the evening, they arrange a cocktail with the general manager of the hotel, where sparkling wines and fresh mixes are served, and everyone can personally communicate with the general manager and express their wishes, complaints, etc. to him personally.
Beach:
The beach is a mixture of sand and shell rock, sun loungers and umbrellas in large numbers, enough for everyone. Cleanliness is maintained daily. Near the beach, the restaurant-bar Tanga where you can order drinks and have a snack if you are too lazy to go for lunch at Tamardin. The sea on one side of the beach is quite shallow (for children it is), and on the other side it is deeper. On the beach there are catamarans, boats and various gadgets for outdoor activities, there is even a Water Jet Pack.
Room cleaning:
Cleaning is done daily and is called Make up.
Actually, what is the name, such and cleaning)) On the first day of rest, I put a dollar under the rug in the room with a note that said that if you found this note, it means that the room is well cleaned and the dollar is a small bonus that will appear in different corners of the room as they are found by staff. The note with the dollar successfully lay under the rug until we left. In general, if you want the room to be scrubbed, then you need to speak directly with the cleaner, well, you can also at the reception ...as you like))
Summary:
In general, the impressions of the rest were only good, despite the pitfalls.
Thanks to our tour operator, represented by Natalia Dremova, for the excellent work, responsiveness and hospitality, as well as to everyone who made our vacation comfortable and safe. And thanks to those who put spokes in the wheels, you have made us wiser and stronger.
Vladislav and Victoria.
The original goal was just a family (not party) vacation with a minimum set of excursions. Since we didn’t have any acquaintances in the field of travel, we had to use the poke and comparison method. Having got acquainted with a number of firms, the choice fell not on a travel agency, but on a tour operator, according to the territorial location. It turned out to be TUI, represented by the commercial director - Natalia Dremova. We must pay tribute to her professionalism and efficiency of work. Natalia chose the hotel according to our wishes and needs, with the prospect of a trip with a small child. It turned out to be Steigenberger Al Dau Beach ( http://www. steigenbergeraldaubeach. com/russian_pages/home. php). There were certainly cheaper options, but we are not rich enough to buy cheap things. But to save more time on vacation, we took the All Inclusive package (Head does not hurt). The TUI partner responsible for our stay in Egypt was Odeon Tours, which is part of the OTI Holding group of companies ( http://www. coraltravel. ua/main/coral/otigroup. aspx).
I will not go into the details of the flight and transfer, which are already familiar to everyone, I will move on to the hotel.
Check in:
According to the information on the hotel website, check-in takes place at 15-00, but if there are free rooms, they can check in earlier, we arrived on November 15.2014. around 9-30. We were met by a guide named Mukhamed, who assured us that we would be accommodated in the near future. And we can go to have breakfast, while personal belongings can be left either at the reception or the guide, and the luggage remained near the entrance to the hotel (if desired, luggage can be placed in the storage room, you just need to notify the porter at the reception). After breakfast, we settled in the lobby, on comfortable sofas, waiting for check-in.
Hotel canopy:
At about 10:30 we were informed that the room was ready. But here's a nuance - we booked a room with a sea view (the hotel confirmed the reservation), and they settled us in a room with a pool view (ground floor).
I did not argue with the receptionist, since we were already tired, but simply dialed Natalia on Viber (Wi-Fi in the lobby is free) and outlined the situation. Natalia said that she would try to settle the nuance as quickly as possible and kept her word. About an hour later, around 11-30, we were asked to come to the reception to resolve the issue with the number. The receptionist inquired about the reason for our dissatisfaction with the room and said that they were already looking for a new room. After a five-minute wait, he invited us to inspect the room, and if it suits us in all respects, then we will be able to move into it. The room met all our expectations - the fourth floor overlooking the sea with a comfortable huge bed))). Thus, thanks to the prompt actions of Natalia, we checked into the hotel at 12-00.
It was a jamb of the hotel itself, but it did not spoil the mood, because different things can happen on a trip, both pleasant and unpleasant, and you need to mentally prepare yourself for this.
Hotel guide:
In the morning of the next day, we met with our hotel guide named Saad, who turned out to be quite competent and attentive. He spoke in great detail and clearly about all the moments of his stay in Egypt and at the hotel itself. Throughout the rest of the rest, Saad helped us in different situations, and you could contact him for any questions, for which we are especially grateful to him.
Nutrition:
The food at the hotel is called "Don't Burst". In other words, food is provided 24 hours a day. In addition to the basic breakfast, lunch and dinner, there are brunches, lunches and dinners, as well as nightly snacks. Every day of the week is dedicated to one of the cuisines of the world.
The variety and abundance of food is such that in 10 days you will not try all the dishes, even if you do not climb out of the restaurant for days. The quality of the food is excellent, it felt like it was cooked with soul. From meat: veal, lamb, beef, chicken, duck. Fish, seafood every day, just keep your mouth shut. Soul baking: bread, cakes, puffs for every taste and in any quantity. By the way, if a person is allergic to certain foods or a certain diet, then you can inform us about this in advance (before the trip), and you will have a personal table that takes into account all your needs.
Staff:
The staff on the territory of the hotel is almost invisible, but they perform their functions in full, which indicates excellent training and professionalism. Everyone is very polite and attentive. As the bartender in the lobby said: "The atmosphere here is the friendliest. "
Separately, I want to note the manager of the Tamarind restaurant named Esam, who showed special attention to our people, which made our rest indescribably easier, a worthy person. Every Saturday, in the evening, they arrange a cocktail with the general manager of the hotel, where sparkling wines and fresh mixes are served, and everyone can personally communicate with the general manager and express their wishes, complaints, etc. to him personally.
Beach:
The beach is a mixture of sand and shell rock, sun loungers and umbrellas in large numbers, enough for everyone. Cleanliness is maintained daily. Near the beach, the restaurant-bar Tanga where you can order drinks and have a snack if you are too lazy to go for lunch at Tamardin. The sea on one side of the beach is quite shallow (for children it is), and on the other side it is deeper. On the beach there are catamarans, boats and various gadgets for outdoor activities, there is even a Water Jet Pack.
Room cleaning:
Cleaning is done daily and is called Make up.
Actually, what is the name, such and cleaning)) On the first day of rest, I put a dollar under the rug in the room with a note that said that if you found this note, it means that the room is well cleaned and the dollar is a small bonus that will appear in different corners of the room as they are found by staff. The note with the dollar successfully lay under the rug until we left. In general, if you want the room to be scrubbed, then you need to speak directly with the cleaner, well, you can also at the reception ...as you like))
Summary:
In general, the impressions of the rest were only good, despite the pitfalls.
Thanks to our tour operator, represented by Natalia Dremova, for the excellent work, responsiveness and hospitality, as well as to everyone who made our vacation comfortable and safe. And thanks to those who put spokes in the wheels, you have made us wiser and stronger.
Vladislav and Victoria.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Above all praise!
- Who is going to fly with children to this hotel, think 10 times!
- RelaX
- for one visit
- German network, and that says it all.
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