Not a very good impression.

Written: 7 december 2009
Travel time: 28 november — 5 december 2009
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 6.0
Food: 8.0
Amenities: 8.0
We returned yesterday! I can say in general that my impressions, to put it mildly, are not very good: this is not a queue - queues for food, and at different times they tried: come early, later, it's a nightmare, until you get enough food, then you find a table - you eat everything cold. The rooms are old, tucked up, cleaned even with a dollar - superficially. The balcony railings are dirty. Animation is great. The food is varied, everyone will find something to eat. We are not one of those people who looked for flaws, after a couple of days of staying, we decided for ourselves to be less in the hotel - more in the city, on excursions. The beaches at the hotel are not bad, but there is one thing, but this problem is rather connected with the mentality, people at 6 o’clock just pierced their eyes - they run to tie something to a sunbed, so that they can nest unhindered by 10-11 hours. 2 restaurants (fish and Italian) on site even with AII INK. paid, but they do a great honor - like you pay only 50%, and this is about $ 15, advice - the food is much tastier and cheaper at the ELMINA fish restaurant in the city. The price of a tour to this hotel for 7-8 days should be no more than $ 450, then you can put up with everything. Pay more, it's not worth it, it's not 5 *, but barely 4 * pulls. But the peak was an event that crossed out all at least some more or less positive moments: the sun, water, fresh air. I faced this for the first time, maybe our story will help someone avoid this. Check-out on Saturday: at 10.05 they left the luggage, showed the room to the hotel employee after the phrase everything is OK, went to the hall. At 11 o’clock a council of 2 representatives of TEZ TOUR gathers, and about 6 of them are hotel administrators, with precision in their hands - a blanket with a hole burned by an iron. I won’t describe all the most unpleasant burden - it’s disgusting. and they didn’t use it, simply because there was a so-called material evidence, in the form of their own iron. The moral of this story is this: you need to carefully check the number for all flaws (do tourists who come for a week really spend a day scrupulously examining all entrusted items of use under a microscope) and MANDATORY!! ! be present at the check-in of the room, because it is unrealistic to understand our coverlet or from another room! to say that I was right to quarrel with these woodpeckers, refuse to pay, etc. , maybe I would have done so at another time, but at that moment I just wanted to get away from this madhouse, it was the last straw in the rest under the wonderful name SUNNY DEYS EL PALACIO .
At that time, I was extremely incomprehensible to the mission of TEZ TOUR, which supposedly should help somehow resolve conflict situations, in their person we received only translators from Arabic into Russian who persistently recommended that we pay.
Who is to blame, who is right - judge for yourself, draw your own conclusions, and please be careful not to repeat our mistakes. But, now I know for sure in which hotel neither me nor my relatives will definitely be.
Translated automatically from Russian. View original