The staff discriminates against NON Egyptians, the reef is great

Written: 1 september 2020
Travel time: 16 — 30 august 2020
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 2.0
Food: 2.0
Amenities: 4.0
1. Good:
The reef is excellent, not sharmish bright, but huge and very interesting, you can explore it all day long. Stingrays, moray eels, lionfish, squids live on it, and even dolphins swim (directly to the beach). There are no buoys, no one drives from the beach until night. Swim, swim in the open sea until you're blue in the face.

Crazy dolphins diving center has diving instructors with international padi certification. So here you can get diving "rights" of international standard. They teach very well. My husband received an open water certificate.

The location of the hotel. A five-minute drive from the fish market and the fruit market, the prices on it are drawn on the price tags, though in Arabic.

2. Bad:

Hotel staff. We were settled in a room without a balcony, through the window of which there was a restaurant kitchen hood, there was no bed for a child in the room, and this is natural, because this is how they extorted 15 dollars from us. They took them with a smile and satisfaction.
Service in the restaurant appeared exclusively for the Egyptians. The rest of the guests (Ukrainians, Belarusians and Serbs) deserved small portions of food compared to the locals and waiting in line while the locals are "past the cashier". Nothing critical, I'll wait, but when I watch this while standing in 4-5 lines three times a day at breakfast, lunch and dinner, I think about discrimination. Serbs and Belarusians, whom they met for 2 weeks, shared similar things.
The staff ignores your requests (the safe took 2 days to fix, as did getting the beach towels).

I have been to Egypt 8 times, this is the first time I have seen such an attitude on such a scale.

kitchen and hotel. The food is the same for 2 weeks, always, without changes, cooked and served out in such a way that it is unpleasant to eat. Of course, in gloves, but with your hands on the plate from which you eat.
Everyone throws and throws casually pouring, smearing and splashing dishes and their hands and yours, without looking at you or looking through you. There are no napkins, the number of cutlery is not enough for all guests. The hotel is not 50% occupied, but all 95%.
They seem to be afraid of the virus, the unsanitary conditions are terrible: the tables are sticky, the floor is swept with a dry broom in the restaurant at the height of lunch, the food stands are stained and cause disgust, not appetite. They walk inflated, important, no smiles, no hospitality.
On the day of departure, I found out where I could weigh my suitcase, the receptionist said that it was free and showed me where, in front of me, the porter spoke with the same manager, and a minute later both smiled and said that this was a paid service in the hotel system, and then they pretended not to understand me neither English nor Russian. I don't feel sorry for the dollar, and I don't expect respect, but damn, they want my money, showing disrespect to my face.

The representative of the operator Tui, when asked why there were SO MANY guests in the hotel that the rest time was leaving in line, kept silent with a smile.

We are not fastidious tourists, we do not need white tablecloths, gourmet dishes and serving, but the hotel does not satisfy even the basic needs of the common man.
Translated automatically from Russian. View original