Как нас обокрали за наши деньги How we got robbed for our money

Hello everyone! We rested with my husband and child in this hotel from 11/13/2010. to 23.11. 2010 The hotel was chosen on the basis of the first coastline, a large territory and a water park. The mood was spoiled immediately upon arrival during passport control. Lines and hundreds of people in all the booths, who are just not there: Germans, Poles, Ukrainians, some kind of Chinese. Children cry, adults swear. Locals walk around with signs: "No Queue". $ 30 per person, then they approach the border guards and register those who decided to pay, thereby distracting them and the queue does not advance at all. Upon arrival at the hotel, we put $ 20 in the documents and asked for a bungalow or a room with access to the pool, they told us no problems, they took the money, the passports went through three people, as a result we were told: "Oh, sorry with children, we do not settle in such rooms ", but the money was never returned. As a result, settled in the Titanic Palace hotel. Why the Titanic hotel was divided into two, we did not understand. The territory is one food for everyone in the same places, the beach and the water park, even the animation is one, only two receptions. I won’t complain about the room, the room is large, shower, bidet, jacuzzi, one large bed, we asked for an extra bed for the child. We come, we look to put a cradle. Our child is 6 years old, changed. By the way, we were settled in an uncleaned room, all their cleaning consists in changing towels and correcting bed linen, the garbage on the floor remained throughout the rest. How many we did not complain to no avail, what tips can we talk about? we often go abroad, but I have never seen such a nightmare. Somehow we returned to the room ahead of time, we look at the door is open, there is a trolley nearby, room cleaning, we come up, and the cleaner turned on the TV on their music channel at full volume and rummaged around with us.
On the territory of the hotel there are queues everywhere in the bar, in the restaurant, behind the circles in the water park, on the slide in the water park, so you stand in line for a beer, and you only have two beers in your hands, you will drink again. In the bar, and by the way, in stores, they also openly offer drugs. The food is monotonous, they manage to spoil even pasta. Seafood is plentiful but you don't want to eat it because it's not tasty. By the way, we went with Tez Tour and he let us down, one hundred guides to hotels are not Europeans, but Arabs, who are apparently in cahoots and pull money. We witnessed how one family paid for a ticket with a family number, their four adults are accommodated in the standard, they are asking for a guide, he calmly says they need to pay extra, arrogant to lawlessness is already disgusting. We once rested in Sinbad 4 stars, so we liked it much more there. In the Titanic, the staff is so arrogant, even the cleaners in the restaurants barely move. In short, the rest was mostly spoiled by the fact that the cleaners of the rooms steal there. They do not disdain anything, neither things nor money. So people choose another hotel, we're sorry we didn't do the same. Pay so much money for a vacation and be deceived and robbed... .