Отель не плохой, персонал отвратительный The hotel is not bad, the staff is disgusting

I want to share my impressions about the rest in this hotel. When we took vouchers, we were told that the hotel was 5, but not luxury. We arrived at the hotel at 8:30, check-in at 14:00, put on the bracelets at 10:00 when breakfast ended, and they didn’t even offer to feed at least the children, while we were sitting at the reception and waiting for the check-in, the child had a temperature of 1.10 39, we immediately asked to check us in earlier due to a force majeure situation and offered 10 ye to which we received the answer NO, we have the rule to wait until 14:00. And then it immediately became clear what level of service in this five-star hotel. Then they began to actively settle people for 20 ye and then I broke down, I caught on a hot uncle, who accepted money with a smile from ear to ear and just started yelling at him why we still hadn’t been settled with a sick child even for money. In the end, we were settled and it was 13:30. The room is old furniture, probably moved from another hotel, the glass partition is broken in the shower and glass fragments are hanging on the fasteners, the habilen is all over the bed in some kind of stains, it was cleaned in the middle of the room under the bed with a finger of dust, there is no shower gel and there hasn’t been for a long time entire holiday, toilet paper had to be constantly asked. The cleaner in the room is friendly, but even for 1 ye he does not clean, but only spins elephants and swans. Glasses and windows have not been washed in the rooms and the dining room since the opening day, probably. They asked for a crib for the child, they brought an arena with a bottom like a hammock...... how to sleep in this without a mattress is not clear ((((. Pleasant moments - beautiful territory, well-groomed, everything is green, chic animation, food is always good there was beef, chicken, fish, everything was delicious, there was even baklava. Alcohol is diluted, young children have nothing to drink except for hibiscus and the Nestie machine pours yuppies. The water was simple at the hotel once upon arrival, the next time they said for a fee. On the floor there are coolers with doubtfully clean water. Again, it was infuriating that when you get food, you have to tear out and beg for every piece of food and every glass of beer. French fries are poured like I’m standing behind royal shrimps, while the Poles, Germans have a completely different attitude and smile, and please. At every corner we they poke that we are Russians although we are Ukrainians. The pools are all except one, with cold water, but 27 degrees were not there as they write (children's and adult zone) children's 1 out of 2 including.
Internet in the hotel is paid - 7 days -30 ye. There is no safe! ! Only at reception. Ironing board with iron and laundry is PAYABLE, although it was indicated in the hotel description that for all inc this is a free service. For those who go to see the fish - in the sea near the hotel there are no corals at all, well, too. In general, families with children need to choose another hotel for their vacation. I do not recommend the hotel! And I strongly recommend the hotel management to pay attention to their staff and their work.