Nice hotel but service issues

Written: 10 january 2020
Travel time: 23 — 30 september 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 8.0
Food: 9.0
Amenities: 7.0
Be prepared that upon arrival before 14:00 you will most likely not be settled immediately and will not be sent for breakfast, and if you leave after 12:00 you will be evicted until this time and you will not be fed lunch or dinner, which is very inconvenient if you You are expected to check out late. Those are the rules there.
In all other respects, you are a welcome and important guest of the hotel, this is manifested in everything, they greet you, they smile at you, they are ready to help in everything, only if you are not ill at night, you did not have the necessary medicines, and you are not ready to call an expensive doctor, which the hotel provides, then count on yourself and city pharmacies.
We are newlyweds and indicated this in the application and spoke at the reception from the very beginning, but we were not surprised by anything other than a piece of cake in 500 g after dinner in the room. There was hope for fruit in the room or rose petals, well, at least swans from towels, but nothing.

There was also a question about the figures made of towels, no matter how funny it was, but they didn’t make them in the villa’s room with a tip, but in the main building they played something every day. But everything is in our hands and we made a good example of a swan, plus they wrote on a piece of paper to do something like that, and in the last two days they made swans and a crocodile for us.
The food at the hotel is excellent, here you have fish, and meat, and various side dishes, and a vegetarian menu, sweets, fruits and drinks for different tastes and colors.
The hotel has a very beautiful green area, which is looked after every day.
The sea and the beach is the best and most beautiful place of the hotel.
The hotel also has a pier with an island where you can walk and enjoy the sea at any time of the day.
Translated automatically from Russian. View original