Хороший отель, но не 5*. Твёрдая 4*. Good hotel, but not 5*. Solid 4*.

Beautiful territory, greenery, cleanliness, flowers, everything is well-groomed, every path is washed with soap, every bush is trimmed, a lot of work has been invested - the view is just awesome!
Meals for 6 *, for two weeks of rest we did not even try all the dishes - such a varied menu!
Confectioners JUST SHOOT! )) All these desserts, when they are already full, but it is impossible to just look and pass by!
We gained five kilograms per vacation, that’s for sure, we haven’t weighed ourselves yet, but it’s very noticeable in jeans))
The water park is also beyond praise, and safety is at the level, which is important, there have been no accidents or injuries for all the time, and if you obey the instructor and descend correctly, then there will be no bruises.
For kids there is a warm pool with a slide (0.6m), and it also passes into an adult 1.2m and 1.6m. There is also deeper than 1.8m, but it is cold, not heated.

The only downside is the service. Every small fry, starting with the room cleaner and the pool cleaner, strives not only to beg, but to squeeze tips from you, as if he is not doing his duties at work, but out of mercy he came to your house to do a favor... You just start making claims - "no understand you" you get in response. I had to turn to Marina for reception, She, of course, always helped to solve any problem, She is always there (I don’t know when She even has lunch), She will never refuse - but you don’t run to her for every little thing...
Room cleaners are simply frostbitten, we first lived in room 1440, we thought that it was just that we were so "lucky" with the cleaner, but then we moved to 2220 and realized that this was a pattern! On the first day, we leave a chocolate bar and look at the result: the first cleaning is not complete without jambs, and we are not particularly picky visitors and dust on the nightstands and an unwashed sink are not considered jambs, but leave us without a SINGLE towel for four or not leave drinking water... ! ! Naturally, having returned from the beach in the evening, and having already bathed in the shower and found that you have nothing to dry yourself with, calling the reception desk, waiting for the naked towels, somehow you don’t want to leave a tip! So this impudent tv @ r the next day did not come to clean up at all! In short, there were four of us living in a room, two sisters with children, and he constantly arranged problems for us, ruined our vacation every day: instead of four towels he left two, then three water instead of four, or he didn’t leave at all, then he wouldn’t pour soap into the dispenser, then toilet If he doesn’t leave the paper, he “forgets” to take out the bin with diapers and we enjoy the aromas for another day... In short, for such daily small dirty tricks, of course, I never received a tip. Although we got chocolates, seeds, and halva from home, and exchanged for a van dollar, I have never encountered such rudeness in any hotel in any country in the world! For comparison, it was in Hurghada, vacationing in Ali Baba (this is 4 *), tips began to be left not from the first day, but from the second, AFTER impeccable cleaning without any tips!
The room service itself is disgusting: all the attributes of 5 *: shampoo, soap and cream in disposable packages are not even available, as a concept, but bathrobes, slippers, fruits are delivered to the room only for Europeans, other vacationers, even their own Arabs - second grade. We only had two liquid soap dispensers in our room and that was it. . .
BTW BE CAREFUL: the theft of beach towels at the pool by staff is very common! ! And then they offer you to pay half the price of $ 5 in cash for the card, (the official fine for losing a towel is $ 10)

And another fly in the ointment is the restaurant staff. We have small children, the youngest is generally 1.5 years old, he does not go to lunch or dinner, at this time he sleeps, I had to argue with the guards every time to bring a bottle of porridge or yogurt into the room, despite the fact that Arab women they carried full plates to the room without hindrance, the Germans carried fruit in "buckets", both to the beach and to the room, I don't know why there is such discrimination against the Slavs... On the last day before departure, we collected food for the road, like diamonds stole in a spy thriller!
I would like to express special gratitude to the animator girls from Ukraine, Lilya from Kyiv and another girl from Kharkov (the name flew out . . ), they helped us as translators for all "no understand you" staff, even before leaving we had to negotiate for the children's menu in dry rations, the restaurant staff froze, footballed either the manager or the chef, so Lilya helped us out a lot, but in the morning the child was still not given the children's menu, but the standard one.
If we hadn’t taken both chicken and sandwiches with pita bread in the evening, we took sausages, baby milk porridge, yogurt, we took water from the room, toilet paper instead of napkins, then I don’t know how we would have arrived: at 6 o’clock. In the morning we left the hotel and at 00:30 at night we just entered the apartment. Lunch rations were very meager: two hot dog buns, a tomato, an egg, a piece of cheese and, it is not clear why jam, salt, pepper, one napkin and an orange... We were sitting at the airport, it was even uncomfortable, people were unpacking from other hotels there are two hamburgers, juices in small packages, butter, cheese... and they didn’t even put us water, as they stole it.
The conclusion is this: if you want a five-star holiday - this is not here. Pay half as much for 4 * and get everything the same, but for a moderate fee.