Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
5.0
Cleanliness:
8.0
Food:
7.0
Amenities:
8.0
The network of hotels Iberotel and Sol Y Mar in Madinat Makadi is located in Makadi Bay, 18-20 km from the airport and 30-35 km south of the city center of Hurghada.
I have been vacationing with Iberotel and Sol Y Mar in Madinat Makadi for several years and more than once a year.
I would like to tell you about the hotel where I have been several times.
Iberotel Saraya Suites Resort!!!!!!! ! Since autumn 2006 Unfortunately, it began to change for the worse.
Iberotel Saraya Suites Resort, which is considered 5 *, despite the remoteness from the sea, until recently was actually the best hotel and was on a par with Iberotel Makadi Beach in all respects except for the location.
The first impression in any of the hotels - not the best, no luxury, even modest. There is no luxury in the rooms, but the territory is luxurious, there are no words. After you get on the bus at the airport and 35-40min. You observe the desert and hotels that are so-so, then you think, willy-nilly, “Where will they bring you, and what awaits you? » But when you enter the protected area, you understand that you are serious, and after a while you find yourself in an oasis and then you wait further.
From the second day you understand that good service, good food, German guards over Arabs are pluses. The territory is closed, guarded by the military and tour police, you can enter only with passes. For tourists, a bus runs 3 times a day according to the schedule, it costs $ 6 and $ 3 for children, travel there and back in 2 hours. You can take a taxi from the city for $ 10 or 50 -60 pounds, but only taxis will be allowed into Makadi.
We rested on the ALL all inclusive system and this is the only hotel in which colored bracelets were not worn before (until September 2006).
It was always possible to disconnect from reality, and upon arrival it was always very difficult to enter our reality. If you are tired and you really need to REST - then you are here, so I would have said before and you would not regret the money spent.
Location - Excellent. Makadi Bay - Super.
Rest - sea, beach, table tennis, football, volleyball, floor chess, billiards, fitness center, bocha, windsurfing, diving, playground, swimming pools, bars, SPA salon, massage on the beach.
Animation - in the evenings, thematic shows are different every day, in the ShiSha bar. Every week the Olympic Day is held on Mondays, this is also a kind of show until late in the evening, in the summer it ended with a disco in the desert, and in the winter at the LaLoca disco bar.
On the territory of Makadi there are two discos, the Sunflower restaurant, a bar / restaurant by the large pool, a beach bar and a small bass, lobby bar / terrace, Cafe Blue, Chez Fritz beer bar, Samakino fish restaurant, Sofra oriental restaurant, Nino Italian restaurant , shisha bar, many mini shops with souvenirs and various things, there is a supermarket.
Territory (Excellent).
A large, beautiful, clean, well-groomed territory is planted with chic palm trees, yuccas, dracaenas, wonderful cacti and many other trees and flowering shrubs and flowers.
Room. Large and comfortable rooms, there are standard, 1-2-3 room, spacious, which have a shower, washbasin, toilet - in the bathroom, there is a hairdryer, toiletries, a set of towels, bathrobe and slippers, floor - ceramic coating, rugs by the bed, balcony/terrace, different size from 6 to 12 sq. m. , TV/Russian channel 2 or 3 through Ukraine, telephone, individual air conditioning with remote control, refrigerator – it is also a mini-bar (empty), safe in the room. Furnishing is different depending on the type of room and the number of tourists. On the balcony or terrace - wicker chairs and a low table.
Rooms are cleaned twice daily, towels are also changed on request.
All kinds of animals are woven from towels as a sign of their hospitality and of course many vacationers leave a couple of pounds in a tip.
The hotel has a room near the reception where you can use a computer and access the Internet (30 minutes free of charge - if all inclusive).
The view from the rooms - to the garden, to the pools, to the neighboring hotel (on the sea - no), everything is quiet and calm.
The service was top notch. It was not for nothing and not in vain that so-called managers of European origin walked over the Arabs. The staff is friendly, there was no bias towards the Russians, they are always ready to help.
Attendants: cleaners of rooms, territory, pools, waiters, etc. were afraid to raise their heads and look in your direction, and there was no question of harassment in the Arabic style. Such actions were punished, this time with a minute dismissal, and God forbid someone complains, then this person will not work in Makadi and others.
decent hotels in Hurghada in general. There were, of course, individual unfriendly waiters, but very few and no one was reflected.
Mostly Germans (90%) rest in the hotel, and the remaining 10% are Russians and Ukrainians.
As for food, I could not compare with Turkey. It is difficult to imagine such pickles in a country where 95% is desert. It's just incredible, but it was!!!
Each day was not the same. Every day was themed and dedicated to some country, dinner was from the national cuisine of this country (European cuisine, Italian, Oriental, etc. ). The waiters and the restaurant itself were in the national attire of those countries whose cuisine was represented that evening.
I have never experienced any inconvenience in the service, and in restaurants, drinks or other things that you order were always before you start eating.
The food is varied, there has always been poultry, beef, fish, meat on a spit, grilled, as they say, with different sauces.
Huge number of pastries and sweets. Various salads and just vegetables. Fruits (oranges, apples, guava, mangoes, pineapples, watermelon, bananas, melons, peaches .. ) and also various dried fruits. Rice, potatoes, spaghetti to choose from and different flavors. There was more than enough. For all tastes for the most capricious and gourmets. Freshly squeezed juices from orange, strawberry, banana, mango, guava. And of course, the most important thing for children and not only is ice cream in an unlimited number.
The beach is certainly not 3 meters from the hotel, but you need to walk min. 7, it's even useful and you understand it on the second day after breakfast. There are enough sun loungers on the beach and by the pools and at any time there are free ones with a choice of a place under the sun or not.
In general, I briefly described everything, then how it was until the fall of 2006.
Once again we came to Iberotel Saraya at the end of August 2006.
, of course, we were greeted as regular customers and even if you (we) have a standard room for 2 persons, we were provided with better conditions. And as is customary with fruit, wine, flowers in the room. But after some time of stay, we began to realize that there were some changes compared to the last time we stayed there. They explained to us that the management at the hotel and some rules have changed, but this did not bother us, we were treated well.
We had a great rest, then there was no animation in the hotel for the children of Russian tourists, and at the meeting we made a big request to organize a Russian children's club. When leaving, we were sure that such a chain of hotels, and such a system developed by time, cannot collapse and everything will fall into place.
We have always advertised and advised our acquaintances and friends this charming place.
BUT what happened? This year I went again in the hope and even with confidence that everything is fine.
But already on the bus I heard, “Do not be upset, but everything has not changed for the better, I warn you, because this is not your first time at the hotel” - this was told to me by a guide from MOSTREVEL. The question is why MOSTREVEL does nothing, why it does not solve problems. Everything has changed and not for the better, and I can say that now the hotel, despite the territory for service, food and attitude, is rated 3 with a stretch and I'm VERY SORRY. I am very sorry that MOSTREVEL does not track such moments and does not present TRAVKO claims as a German tour operator.
Why such a bad attitude towards our tourists. Drinks in a restaurant at breakfast, lunch or dinner can be waited until the end of patience, or simply many leave without waiting. The hotel staff themselves say that this will be the case as long as your side is silent. The Germans do everything differently, they make claims to the tour operator for inaccurate or incorrect information on the tour, hotel, service, etc.
and you can guess how it ends (free rest).
So I just came from there and I can say I won’t go to such a hotel again and I don’t advise you. Do not spend your money on worrying, wasting your nerves and thinking that you still owe them. To date, this hotel has a red price of $ 300 per week.
Food - the choice is very small, only stewed chickens or meat or meatballs from meat, you can’t take so much from meat that the child will not be enough, but they look or drive away, you come up again, and he remembers how much he gave you and says with gestures go from here you already took. As it was fried chicken, this was the only thing my son agreed to, and I took a plate for myself and a second one for him, so the Arab had such a reaction that it was not necessary to translate into Russian. For breakfast, only corn flakes, scrambled eggs with cutlets left over from dinner, no juices, only diluted UPI. In general, everything is very poor and not tasty.
In this hotel, as explained again, the management has changed, and many of the staff have gone to other hotels themselves. One tourist from Russia wanted to leave on the second day and expressed his claims to the guide from Mostrevel, and he replied that he could not help in any way. The tourist is furious and still believes how they hang him noodles for his $ 2600.
The most important thing that struck me. And at the same time, the hotel appreciated itself, this is the attitude of the staff towards all girls and women (except Germans), everyone strives to pinch, touch, talk, get to know each other, ask to be photographed or even whips invite you to take a walk around Hurghada or go to a disco, smoke a hookah and "drink", but how without it.
From this I was shocked and arrived all week, tell anyone it's useless. A person comes up and introduces himself as Mukhamed (they are all Mukh) and says I am the director here, let me have a good rest.
There was a multi-day incident in Cafe Blue, a waiter worked there every evening, I don’t remember my name, burning black and wearing glasses, and so with ALL drinks in this cafe are included in the system and you don’t need to pay for them, so this person demanded payment, after parsing, he generally began to ignore and never brought ordered drinks even for a child. On the penultimate day, we could not stand it and came up with a claim to the deputy. He listened to the chief manager, Mr. Vail (maybe the name is not spelled correctly), he made a menacing look and rounded his eyes, but still there were no changes, just as there was no ordered forfeit, so we left.
The hotel has now made a different type of food or service, not the essence, one that Mostrevel ALL offers and Pharao Club offer German TO and Turtess Ukraine. For ALL, the El Nakhil restaurant, and for the Pharao Club, the Sunflower restaurant for the Germans, as the guides say, this is because there is more choice in the Pharao Club system.
And the funny thing is that in the last stay with the ALL system, all rooms had bath accessories, bathrobes and slippers. All these are trifles, but believe me, the hotel has changed a lot and not for the better.
I think so, if a human, normal service is only for the Germans, and for us only formally on the info site and at our expense, Mostrevel occupies one of the first places in terms of the company's scale and probably in terms of turnover too.
It seems to me that it is time to take some measures in relation to such things as the discrepancy between price and quality and why, when concluding an agreement with a travel agency, we are not insured against anything.
How long can the situation go back to normal, I'm talking about transferring flights when departing from Moscow, our flight was delayed by 4.30. (and there are worse cases) and more than three hundred people, including small children 7.30 h. sat at the airport, who found a place where (on the floor).
Good luck to everyone and do not lose heart there are places and prices are appropriate. To everyone who is going to rest, good luck and positive. Once again, everything that was good in this hotel did not become with the departure of the main management team, now everything has become worse and the hotel is pulling 3 *.
I have been vacationing with Iberotel and Sol Y Mar in Madinat Makadi for several years and more than once a year.
I would like to tell you about the hotel where I have been several times.
Iberotel Saraya Suites Resort!!!!!!! ! Since autumn 2006 Unfortunately, it began to change for the worse.
Iberotel Saraya Suites Resort, which is considered 5 *, despite the remoteness from the sea, until recently was actually the best hotel and was on a par with Iberotel Makadi Beach in all respects except for the location.
The first impression in any of the hotels - not the best, no luxury, even modest. There is no luxury in the rooms, but the territory is luxurious, there are no words. After you get on the bus at the airport and 35-40min. You observe the desert and hotels that are so-so, then you think, willy-nilly, “Where will they bring you, and what awaits you? » But when you enter the protected area, you understand that you are serious, and after a while you find yourself in an oasis and then you wait further.
From the second day you understand that good service, good food, German guards over Arabs are pluses. The territory is closed, guarded by the military and tour police, you can enter only with passes. For tourists, a bus runs 3 times a day according to the schedule, it costs $ 6 and $ 3 for children, travel there and back in 2 hours. You can take a taxi from the city for $ 10 or 50 -60 pounds, but only taxis will be allowed into Makadi.
We rested on the ALL all inclusive system and this is the only hotel in which colored bracelets were not worn before (until September 2006).
It was always possible to disconnect from reality, and upon arrival it was always very difficult to enter our reality. If you are tired and you really need to REST - then you are here, so I would have said before and you would not regret the money spent.
Location - Excellent. Makadi Bay - Super.
Rest - sea, beach, table tennis, football, volleyball, floor chess, billiards, fitness center, bocha, windsurfing, diving, playground, swimming pools, bars, SPA salon, massage on the beach.
Animation - in the evenings, thematic shows are different every day, in the ShiSha bar. Every week the Olympic Day is held on Mondays, this is also a kind of show until late in the evening, in the summer it ended with a disco in the desert, and in the winter at the LaLoca disco bar.
On the territory of Makadi there are two discos, the Sunflower restaurant, a bar / restaurant by the large pool, a beach bar and a small bass, lobby bar / terrace, Cafe Blue, Chez Fritz beer bar, Samakino fish restaurant, Sofra oriental restaurant, Nino Italian restaurant , shisha bar, many mini shops with souvenirs and various things, there is a supermarket.
Territory (Excellent).
A large, beautiful, clean, well-groomed territory is planted with chic palm trees, yuccas, dracaenas, wonderful cacti and many other trees and flowering shrubs and flowers.
Room. Large and comfortable rooms, there are standard, 1-2-3 room, spacious, which have a shower, washbasin, toilet - in the bathroom, there is a hairdryer, toiletries, a set of towels, bathrobe and slippers, floor - ceramic coating, rugs by the bed, balcony/terrace, different size from 6 to 12 sq. m. , TV/Russian channel 2 or 3 through Ukraine, telephone, individual air conditioning with remote control, refrigerator – it is also a mini-bar (empty), safe in the room. Furnishing is different depending on the type of room and the number of tourists. On the balcony or terrace - wicker chairs and a low table.
Rooms are cleaned twice daily, towels are also changed on request.
All kinds of animals are woven from towels as a sign of their hospitality and of course many vacationers leave a couple of pounds in a tip.
The hotel has a room near the reception where you can use a computer and access the Internet (30 minutes free of charge - if all inclusive).
The view from the rooms - to the garden, to the pools, to the neighboring hotel (on the sea - no), everything is quiet and calm.
The service was top notch. It was not for nothing and not in vain that so-called managers of European origin walked over the Arabs. The staff is friendly, there was no bias towards the Russians, they are always ready to help.
Attendants: cleaners of rooms, territory, pools, waiters, etc. were afraid to raise their heads and look in your direction, and there was no question of harassment in the Arabic style. Such actions were punished, this time with a minute dismissal, and God forbid someone complains, then this person will not work in Makadi and others.
decent hotels in Hurghada in general. There were, of course, individual unfriendly waiters, but very few and no one was reflected.
Mostly Germans (90%) rest in the hotel, and the remaining 10% are Russians and Ukrainians.
As for food, I could not compare with Turkey. It is difficult to imagine such pickles in a country where 95% is desert. It's just incredible, but it was!!!
Each day was not the same. Every day was themed and dedicated to some country, dinner was from the national cuisine of this country (European cuisine, Italian, Oriental, etc. ). The waiters and the restaurant itself were in the national attire of those countries whose cuisine was represented that evening.
I have never experienced any inconvenience in the service, and in restaurants, drinks or other things that you order were always before you start eating.
The food is varied, there has always been poultry, beef, fish, meat on a spit, grilled, as they say, with different sauces.
Huge number of pastries and sweets. Various salads and just vegetables. Fruits (oranges, apples, guava, mangoes, pineapples, watermelon, bananas, melons, peaches .. ) and also various dried fruits. Rice, potatoes, spaghetti to choose from and different flavors. There was more than enough. For all tastes for the most capricious and gourmets. Freshly squeezed juices from orange, strawberry, banana, mango, guava. And of course, the most important thing for children and not only is ice cream in an unlimited number.
The beach is certainly not 3 meters from the hotel, but you need to walk min. 7, it's even useful and you understand it on the second day after breakfast. There are enough sun loungers on the beach and by the pools and at any time there are free ones with a choice of a place under the sun or not.
In general, I briefly described everything, then how it was until the fall of 2006.
Once again we came to Iberotel Saraya at the end of August 2006.
, of course, we were greeted as regular customers and even if you (we) have a standard room for 2 persons, we were provided with better conditions. And as is customary with fruit, wine, flowers in the room. But after some time of stay, we began to realize that there were some changes compared to the last time we stayed there. They explained to us that the management at the hotel and some rules have changed, but this did not bother us, we were treated well.
We had a great rest, then there was no animation in the hotel for the children of Russian tourists, and at the meeting we made a big request to organize a Russian children's club. When leaving, we were sure that such a chain of hotels, and such a system developed by time, cannot collapse and everything will fall into place.
We have always advertised and advised our acquaintances and friends this charming place.
BUT what happened? This year I went again in the hope and even with confidence that everything is fine.
But already on the bus I heard, “Do not be upset, but everything has not changed for the better, I warn you, because this is not your first time at the hotel” - this was told to me by a guide from MOSTREVEL. The question is why MOSTREVEL does nothing, why it does not solve problems. Everything has changed and not for the better, and I can say that now the hotel, despite the territory for service, food and attitude, is rated 3 with a stretch and I'm VERY SORRY. I am very sorry that MOSTREVEL does not track such moments and does not present TRAVKO claims as a German tour operator.
Why such a bad attitude towards our tourists. Drinks in a restaurant at breakfast, lunch or dinner can be waited until the end of patience, or simply many leave without waiting. The hotel staff themselves say that this will be the case as long as your side is silent. The Germans do everything differently, they make claims to the tour operator for inaccurate or incorrect information on the tour, hotel, service, etc.
and you can guess how it ends (free rest).
So I just came from there and I can say I won’t go to such a hotel again and I don’t advise you. Do not spend your money on worrying, wasting your nerves and thinking that you still owe them. To date, this hotel has a red price of $ 300 per week.
Food - the choice is very small, only stewed chickens or meat or meatballs from meat, you can’t take so much from meat that the child will not be enough, but they look or drive away, you come up again, and he remembers how much he gave you and says with gestures go from here you already took. As it was fried chicken, this was the only thing my son agreed to, and I took a plate for myself and a second one for him, so the Arab had such a reaction that it was not necessary to translate into Russian. For breakfast, only corn flakes, scrambled eggs with cutlets left over from dinner, no juices, only diluted UPI. In general, everything is very poor and not tasty.
In this hotel, as explained again, the management has changed, and many of the staff have gone to other hotels themselves. One tourist from Russia wanted to leave on the second day and expressed his claims to the guide from Mostrevel, and he replied that he could not help in any way. The tourist is furious and still believes how they hang him noodles for his $ 2600.
The most important thing that struck me. And at the same time, the hotel appreciated itself, this is the attitude of the staff towards all girls and women (except Germans), everyone strives to pinch, touch, talk, get to know each other, ask to be photographed or even whips invite you to take a walk around Hurghada or go to a disco, smoke a hookah and "drink", but how without it.
From this I was shocked and arrived all week, tell anyone it's useless. A person comes up and introduces himself as Mukhamed (they are all Mukh) and says I am the director here, let me have a good rest.
There was a multi-day incident in Cafe Blue, a waiter worked there every evening, I don’t remember my name, burning black and wearing glasses, and so with ALL drinks in this cafe are included in the system and you don’t need to pay for them, so this person demanded payment, after parsing, he generally began to ignore and never brought ordered drinks even for a child. On the penultimate day, we could not stand it and came up with a claim to the deputy. He listened to the chief manager, Mr. Vail (maybe the name is not spelled correctly), he made a menacing look and rounded his eyes, but still there were no changes, just as there was no ordered forfeit, so we left.
The hotel has now made a different type of food or service, not the essence, one that Mostrevel ALL offers and Pharao Club offer German TO and Turtess Ukraine. For ALL, the El Nakhil restaurant, and for the Pharao Club, the Sunflower restaurant for the Germans, as the guides say, this is because there is more choice in the Pharao Club system.
And the funny thing is that in the last stay with the ALL system, all rooms had bath accessories, bathrobes and slippers. All these are trifles, but believe me, the hotel has changed a lot and not for the better.
I think so, if a human, normal service is only for the Germans, and for us only formally on the info site and at our expense, Mostrevel occupies one of the first places in terms of the company's scale and probably in terms of turnover too.
It seems to me that it is time to take some measures in relation to such things as the discrepancy between price and quality and why, when concluding an agreement with a travel agency, we are not insured against anything.
How long can the situation go back to normal, I'm talking about transferring flights when departing from Moscow, our flight was delayed by 4.30. (and there are worse cases) and more than three hundred people, including small children 7.30 h. sat at the airport, who found a place where (on the floor).
Good luck to everyone and do not lose heart there are places and prices are appropriate. To everyone who is going to rest, good luck and positive. Once again, everything that was good in this hotel did not become with the departure of the main management team, now everything has become worse and the hotel is pulling 3 *.
Translated automatically from Russian. View original
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