Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
1.0
Cleanliness:
3.0
Food:
2.0
Amenities:
3.0
Hello! We rested in this hotel from 19.08 to 30.08 together with my wife and son. We flew to Hurghada on a Boeing-777 of Transaero Airlines. There were no problems during the flight. After arriving, we boarded the bus and an hour later we were at the Al Nabila Grand Hotel. I will describe the hotel with restraint, because we were very unhappy with it.
There are a lot of claims to the hotel, so I describe everything in order.
We were located on the first floor of the main building. The room was nothing special: a typical standard room. The room has old furniture, the doors on the balcony barely close, the water in the sinks is clogged.
The food is monotonous, of course, you will not die of hunger. The hotel has a shortage of tomatoes, and sometimes cucumbers. Every second intestinal disorder. Queues line up mainly for pancakes, scrambled eggs, and the most important dish - pasta! ! ! Now we proceed to the case that upset and enraged us.
24 August. 7 p. m.
We're getting ready for dinner. My wife and I looked on our phones for text messages from our friends and close relatives and put them in the safe. I close the safe and we go out to dinner at five minutes to 8 in the evening.
After dinner and the concert, we arrived at the room at 11 pm. And suddenly the following happens: I want to open the safe, and then the display shows - error! The safe is locked. We did not call the reception, because the time was already quite late.
The next day, at 10 am, I go to the reception and explain the situation. Said, "We don't have batteries, come by 12 o'clock. " My wife came up at 12, and they told her: "Come up after dinner. "
We approached for the third time, and yet it finally dawned on them that we needed help. In the room, the security guard, using a special key, opened the safe for us in a matter of seconds. And the security guard with the worker at the reception left.
Lena looks at the safe, sees - we were robbed! ! !
Three phones, gold and jewelry, as well as money in rubles in the amount of 38 thousand, 500 dollars, 200 euros were gone. We are all in shock! The only ones who could have robbed our safe were the hotel employees. The tourist could not do this unambiguously. Well, what could he do? Take panties, cigarettes in the room ....what next? So we suspect that employees from the management of this hotel are involved in this crime.
We called the police. She searched our room twice, from thread to thread. To no avail. We went to the Hurghada police, and went to Safaga. No effect either. We tried to call the Russian embassy in Egypt and the consulate. The embassy said that they do not deal with these cases, you need to call the consulate. And no one picks up the phone!
We began to demand compensation for moral and material damage in the amount of $4.000. THERE IS NO EFFECT! ! ! The hotel simply refuses to pay us monetary compensation.
The hotel instructions in Russian say that the hotel administration is not responsible for things left OUTSIDE THE SAFE. But in Polish, Italian, German and English this is not said at all. It says the administration is not responsible for things left IN THE ROOM! ! ! Thus, they mislead Russian-speaking tourists. Later we learned that last year 6 rooms of Italians were robbed in this hotel at once ! ! ! ! Moreover, they even stole money from one in the amount of 10.000 euros! In general, the hotel is THE WORST ALL THE TIME OF OUR STAY IN EGYPT! My wife and I rested five times, and I see this for the first time! In Moscow, we will sue!
The only good thing about this hotel is the beach. The sea is gorgeous, the sunset is magnificent, at the rocks you can watch marine life, such as rooster fish, moray eels, etc.
What conclusions can be drawn from this review? Al Nabila Grand Bay is not a top three! ! !
Both in terms of food and service. Staff attitude is disgusting. But if you are ready to endure all this, then you should go here only for the sake of the sea ! ! !
I hope that those people who read this review will understand me correctly and make the right choice where to go on vacation with their families. If you do not believe that everything is written here, we can tell everything ourselves.
Never come to this hotel!! ! !
Best regards, Sergei
There are a lot of claims to the hotel, so I describe everything in order.
We were located on the first floor of the main building. The room was nothing special: a typical standard room. The room has old furniture, the doors on the balcony barely close, the water in the sinks is clogged.
The food is monotonous, of course, you will not die of hunger. The hotel has a shortage of tomatoes, and sometimes cucumbers. Every second intestinal disorder. Queues line up mainly for pancakes, scrambled eggs, and the most important dish - pasta! ! ! Now we proceed to the case that upset and enraged us.
24 August. 7 p. m.
We're getting ready for dinner. My wife and I looked on our phones for text messages from our friends and close relatives and put them in the safe. I close the safe and we go out to dinner at five minutes to 8 in the evening.
After dinner and the concert, we arrived at the room at 11 pm. And suddenly the following happens: I want to open the safe, and then the display shows - error! The safe is locked. We did not call the reception, because the time was already quite late.
The next day, at 10 am, I go to the reception and explain the situation. Said, "We don't have batteries, come by 12 o'clock. " My wife came up at 12, and they told her: "Come up after dinner. "
We approached for the third time, and yet it finally dawned on them that we needed help. In the room, the security guard, using a special key, opened the safe for us in a matter of seconds. And the security guard with the worker at the reception left.
Lena looks at the safe, sees - we were robbed! ! !
Three phones, gold and jewelry, as well as money in rubles in the amount of 38 thousand, 500 dollars, 200 euros were gone. We are all in shock! The only ones who could have robbed our safe were the hotel employees. The tourist could not do this unambiguously. Well, what could he do? Take panties, cigarettes in the room ....what next? So we suspect that employees from the management of this hotel are involved in this crime.
We called the police. She searched our room twice, from thread to thread. To no avail. We went to the Hurghada police, and went to Safaga. No effect either. We tried to call the Russian embassy in Egypt and the consulate. The embassy said that they do not deal with these cases, you need to call the consulate. And no one picks up the phone!
We began to demand compensation for moral and material damage in the amount of $4.000. THERE IS NO EFFECT! ! ! The hotel simply refuses to pay us monetary compensation.
The hotel instructions in Russian say that the hotel administration is not responsible for things left OUTSIDE THE SAFE. But in Polish, Italian, German and English this is not said at all. It says the administration is not responsible for things left IN THE ROOM! ! ! Thus, they mislead Russian-speaking tourists. Later we learned that last year 6 rooms of Italians were robbed in this hotel at once ! ! ! ! Moreover, they even stole money from one in the amount of 10.000 euros! In general, the hotel is THE WORST ALL THE TIME OF OUR STAY IN EGYPT! My wife and I rested five times, and I see this for the first time! In Moscow, we will sue!
The only good thing about this hotel is the beach. The sea is gorgeous, the sunset is magnificent, at the rocks you can watch marine life, such as rooster fish, moray eels, etc.
What conclusions can be drawn from this review? Al Nabila Grand Bay is not a top three! ! !
Both in terms of food and service. Staff attitude is disgusting. But if you are ready to endure all this, then you should go here only for the sake of the sea ! ! !
I hope that those people who read this review will understand me correctly and make the right choice where to go on vacation with their families. If you do not believe that everything is written here, we can tell everything ourselves.
Never come to this hotel!! ! !
Best regards, Sergei
Translated automatically from Russian. View original
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