Сервис в отеле существенно понизился! Service at the hotel has gone down significantly!

We rested from 01/18/2012 to 01/25/2012. I want to inform you right away that the choice of the hotel was not accidental. We had to visit it in 2009 and in our personal ranking of hotels in Egypt (clearly 5 *), he took an honorable 2nd place. By the way, we have been coming to Egypt to relax 2 times a year since 2006. And so, in short: all the negative reviews for the end of 2011, the beginning of 2012, unfortunately, are true! Everyone, regardless of nationality, is settled on the 1st floor where: there is no hot water, no thick curtains, the air conditioner does not work for heating (I think it does not work at all), dirt, etc. The food is terrible, there is no choice at all, very it looks like a "soviet" sanatorium somewhere in Azov (not a joke). Even from the meager set of products that, as I understand it, they have left since the New Year, if you wish, you can cook something, but they do not succeed. What's up with the chef? What's with the staff? What happened to the hotel? Very sorry. As for Pegasus: no problem! Great meeting! Great trip to Luxor. Gorgeous ind. yacht and in general any help and information. Well, the landscape of this magical place, fortunately, has not changed! Let's wait until the situation improves. . I don't believe you can kill a luxury hotel like that.