Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
7.0
Cleanliness:
8.0
Food:
8.0
Amenities:
9.0
FANTAZIA RESORT 5.18 October-01 November 2012
1. We have been to Egypt many times, starting from Sharm, gradually moving further south.
2. The hotel was chosen because of the good reviews on the Internet, and on the advice of friends who vacationed there, because of the short pier and the opportunity to swim in the bay.
3. We settled in a new building, the rooms are spacious, everything is fine in the room. The hotel, by the way, is very well built, all rooms have a sea view. The owner said that he was an architect and personally developed the project.
4. We flew from Pegasus to the airport of Mars, on the bus the guide, as usual, said how much to change the clock (in Egypt). Translated. We were late for lunch on the day of arrival, we were told that the bar had an afternoon snack, we could eat there. We arrive at the bar, the bartender said that we were late (by 5 minutes), the plates with buns were still standing, they didn’t let us eat. Although according to the translated hours, we could have eaten for another hour. Okay, let's make it to dinner. It turned out that the hotel has its own time, an hour earlier than the Egyptian one.
Our plane from Pegasus to Mars was the first in the last 2 years, the guide might not have known, but people flew in for us every 3 days, and no one told them about it either, some were late to eat.
5. The hotel is "sharpened" for Italians, the first week they were in the majority, and, by the way, no one requires knowledge of English from them. There were Germans, Swiss, Poles. In the second week, there were fewer Italians, more Russians arrived, and there was a crisis in Italy.
6. The hotel guide, as usual, was only concerned about his own affairs, they tried to convey about the hotel time for a long time, but he still did not understand what we were talking about.
7. By the way, we were lucky, on October 20 in the evening and on October 21 in the morning there was rain and a thunderstorm in Egypt, they say, there was nothing like this four years before.
8. They fed well, for lunch and dinner there was always fish, and chicken, and perfectly cooked meat, vegetables, side dishes, seafood, there was enough of everything, and everything was very well and tasty cooked.
Fruit, however, was only chopped and a little, I really like watermelons, but they just didn’t exist. They even gave me ice cream once a week. During the day at the bar you could eat decent pizza, hamburger, french fries, salads.
9. The beach is large, there was enough space for everyone and always, which was very pleasing. The reef near the hotel is beautiful, even swim to the right of the pier, even swim to the left of the reef. But the fish is not enough, compared to other places in Egypt, in my opinion. Of the interesting, we saw a barracuda 2 meters long, a Napoleon of the same large size. One lionfish lived right on the steps of the pier. There was nothing particularly interesting from the fish, perhaps, more. Everything is like everywhere else in the Red Sea (maybe you have been to Egypt too many times? ). Only on the last day did we accidentally learn that the Italians every day at 11 and 16 o'clock, accompanied by a guide, snorkeled along the reefs. No one told us about it, but maybe they would have seen something else.
So, find out about it as soon as you arrive. After lunch near the pier, the water was very muddy, at that time they swam mainly in the bay, there are also some fish and reef remains.
10. The beach of the hotel is very well located. Mars is "famous" for its winds, when the piers are closed and it is impossible to swim because of the waves. In this place, the reef near the shore covers the next reef 100-150 meters further into the sea, so there were no strong waves, you could always swim.
11. The rest went very well, and a week later we were 3 minutes late for an afternoon snack, everything was still on the counter, and the bartender (the same as on the first day) just ran to us shouting: “Finish”. I silently and with a smile put food on the plates, began to move away, and the Italians came up behind me. The bartender 5 tones below said that, in fact, that's it, but if they want, they can eat. And he opened the pans for them. It just blew me away. I turned and furiously asked: “For Russian - finish, for Italians - no? ". And went to the table.
The guy from the animation immediately came up, sat down, began to calm down, saying that the Italians had just arrived (I remembered our first day), etc. It is clear that there are certain rules, but I think they should be the same for all guests .
12. The owner of the hotel, Mr. Izmail, lives in the hotel, he is interested in how the rest goes. Maybe not everyone is interested, but in our company there was a young charming girl, so we were regularly interested until she left. And on the evening of the incident, he also asked how we liked everything. Since, at the very least, I was the only one who spoke English, I answered that everything was fine (which is actually the case), BUT ....And she told about what happened on the day of arrival, and on that day. He immediately called the chef of the bars and the restaurant, ordered to sort it out. And he apologized to us, said that he had a staff of 1300 people, you can’t keep track of everyone.
The next day, the bar and restaurant chef found us and asked what had happened. He brought him to the bar, the guilty bartender came out, the boss scolded him, the bartender apologized. The boss asked if we wanted the bartender fired, we didn't want that at all. As subsequent events showed, it may be in vain. The conflict was resolved adequately, in my opinion.
13. I would like to note the very good work of the animation. The day was full of all sorts of activities and entertainment. And in the evening the guys tried. After all, the hotel is located apart (like many hotels in Mars), there is nowhere to go. At the bar, almost every evening before dinner and after it, a singer sang, whoever wanted could sing karaoke, whoever wanted could dance there. Performances in the amphitheater were also every evening, sometimes there was a disco. Once a week there was a fun "Mojito Party".
14. The next week was great, the water is 28-30°C, the weather is comfortable, very warm, but not hot, everything is fine.
15. Here I want to tell you about the maid.
Cleaned the room very clean, no complaints. While leaving a dollar, there were no questions. Once they didn’t leave, we come before dinner, the room was not cleaned, he really tried to break in to clean up after dinner, but we always sleep an hour after dinner, he grumbled very much, but in the evening he cleaned the room. At the same time, every day he very persistently asked if the room was well cleaned, which gave the impression of extortion of money.
16. Our return flight was originally supposed to be at 14-30.2 days before departure, our travel agency sent us an SMS that our flight was rescheduled for 9 am, which meant that we would be picked up from the hotel at 5 am. On the last evening, we all waited for Pegasus to send us the flight schedule. I went to the reception to find out, after several calls, the schedule came. We were picked up at 4:50 am. I decided to find out how much money we owe and for, and here a surprise awaited me. Our maid wrote a paper that we broke the mirror in the room.
Let me explain that there is a two-way mirror hanging in the toilet. When we settled in, it was turned to the normal side. A few days later someone turned it over, there really was a small crack on the edge. We didn't even pay attention. And very in vain! For this mirror they began to demand $ 26 from us. It turns out, gentlemen, tourists, if you come to a hotel, YOU SHOULD REALLY CLOSE THE WHOLE ROOM TO SEARCH FOR THE SMALLEST Flaws, and even look at the mirror from all sides, finding flaws, run to the reception and write it all down. Although even these actions, it seems, may not guarantee you trouble. In a 5* hotel! This was said to me during a 2-hour trial on the evening before departure. And it's not about money at all, I refused to pay for something that I didn't do. The trial was long and humiliating, a man came, sort of like the head of the maids, and some other people.
The Pegasus guide on the phone said that we ourselves are to blame, we must inspect everything upon arrival. Most of all, I was outraged that the maid wrote a paper, but he didn’t tell us anything all these days. Did you expect that in the morning when you left, there would be no time to sort it out? As a result, in the evening it seemed like they agreed that I should not pay, even the Pegasus guide agreed in the second conversation. Naive, I thought that "the man said - the man did. " One jumped out at the end, and in Russian! Language (before that, no one seemed to be able to speak Russian) threatened that our luggage would not be brought to the bus in the morning.
17. In the morning everything started all over again. No one accepts the key, they said that we will not leave until we pay. The bus arrived, everything started all over again. The Pegasus guide retracted his conversation yesterday. The boy who accompanied the bus threatened with a fine of $200 for not handing over the key. I retorted with the fact that 6 people saw that I was trying to pass it.
They threatened that the bus would leave in 5 minutes. Without us. We went and got on the bus. We've been waiting for half an hour already. The escort began to broadcast on the whole bus how unscrupulous we are, etc. , and the time was 5-20 in the morning! The husband said that if we did not arrive on time, he would lose much more money, and made me pay.
18. I didn’t just describe in detail the conflict with the waiter, during the last showdown I had an absolutely strong feeling that it was their (staff) REVENGE against us. May God give them all the best.
19. Now we find out how real the threats to leave us in place are, what we could really do. What if we didn't have that money? All this, of course, should be found out when buying a tour, but how much we travel, the first (I hope and the last time) we got into such a situation.
SUMMARY: good hotel, great beach, good food, good animation, but about the service left a double impression, hassle, ruined penultimate evening and last morning.
And as the unforgettable Stirlitz said: "Only the last words are remembered. "
BE CAREFUL!
1. We have been to Egypt many times, starting from Sharm, gradually moving further south.
2. The hotel was chosen because of the good reviews on the Internet, and on the advice of friends who vacationed there, because of the short pier and the opportunity to swim in the bay.
3. We settled in a new building, the rooms are spacious, everything is fine in the room. The hotel, by the way, is very well built, all rooms have a sea view. The owner said that he was an architect and personally developed the project.
4. We flew from Pegasus to the airport of Mars, on the bus the guide, as usual, said how much to change the clock (in Egypt). Translated. We were late for lunch on the day of arrival, we were told that the bar had an afternoon snack, we could eat there. We arrive at the bar, the bartender said that we were late (by 5 minutes), the plates with buns were still standing, they didn’t let us eat. Although according to the translated hours, we could have eaten for another hour. Okay, let's make it to dinner. It turned out that the hotel has its own time, an hour earlier than the Egyptian one.
Our plane from Pegasus to Mars was the first in the last 2 years, the guide might not have known, but people flew in for us every 3 days, and no one told them about it either, some were late to eat.
5. The hotel is "sharpened" for Italians, the first week they were in the majority, and, by the way, no one requires knowledge of English from them. There were Germans, Swiss, Poles. In the second week, there were fewer Italians, more Russians arrived, and there was a crisis in Italy.
6. The hotel guide, as usual, was only concerned about his own affairs, they tried to convey about the hotel time for a long time, but he still did not understand what we were talking about.
7. By the way, we were lucky, on October 20 in the evening and on October 21 in the morning there was rain and a thunderstorm in Egypt, they say, there was nothing like this four years before.
8. They fed well, for lunch and dinner there was always fish, and chicken, and perfectly cooked meat, vegetables, side dishes, seafood, there was enough of everything, and everything was very well and tasty cooked.
Fruit, however, was only chopped and a little, I really like watermelons, but they just didn’t exist. They even gave me ice cream once a week. During the day at the bar you could eat decent pizza, hamburger, french fries, salads.
9. The beach is large, there was enough space for everyone and always, which was very pleasing. The reef near the hotel is beautiful, even swim to the right of the pier, even swim to the left of the reef. But the fish is not enough, compared to other places in Egypt, in my opinion. Of the interesting, we saw a barracuda 2 meters long, a Napoleon of the same large size. One lionfish lived right on the steps of the pier. There was nothing particularly interesting from the fish, perhaps, more. Everything is like everywhere else in the Red Sea (maybe you have been to Egypt too many times? ). Only on the last day did we accidentally learn that the Italians every day at 11 and 16 o'clock, accompanied by a guide, snorkeled along the reefs. No one told us about it, but maybe they would have seen something else.
So, find out about it as soon as you arrive. After lunch near the pier, the water was very muddy, at that time they swam mainly in the bay, there are also some fish and reef remains.
10. The beach of the hotel is very well located. Mars is "famous" for its winds, when the piers are closed and it is impossible to swim because of the waves. In this place, the reef near the shore covers the next reef 100-150 meters further into the sea, so there were no strong waves, you could always swim.
11. The rest went very well, and a week later we were 3 minutes late for an afternoon snack, everything was still on the counter, and the bartender (the same as on the first day) just ran to us shouting: “Finish”. I silently and with a smile put food on the plates, began to move away, and the Italians came up behind me. The bartender 5 tones below said that, in fact, that's it, but if they want, they can eat. And he opened the pans for them. It just blew me away. I turned and furiously asked: “For Russian - finish, for Italians - no? ". And went to the table.
The guy from the animation immediately came up, sat down, began to calm down, saying that the Italians had just arrived (I remembered our first day), etc. It is clear that there are certain rules, but I think they should be the same for all guests .
12. The owner of the hotel, Mr. Izmail, lives in the hotel, he is interested in how the rest goes. Maybe not everyone is interested, but in our company there was a young charming girl, so we were regularly interested until she left. And on the evening of the incident, he also asked how we liked everything. Since, at the very least, I was the only one who spoke English, I answered that everything was fine (which is actually the case), BUT ....And she told about what happened on the day of arrival, and on that day. He immediately called the chef of the bars and the restaurant, ordered to sort it out. And he apologized to us, said that he had a staff of 1300 people, you can’t keep track of everyone.
The next day, the bar and restaurant chef found us and asked what had happened. He brought him to the bar, the guilty bartender came out, the boss scolded him, the bartender apologized. The boss asked if we wanted the bartender fired, we didn't want that at all. As subsequent events showed, it may be in vain. The conflict was resolved adequately, in my opinion.
13. I would like to note the very good work of the animation. The day was full of all sorts of activities and entertainment. And in the evening the guys tried. After all, the hotel is located apart (like many hotels in Mars), there is nowhere to go. At the bar, almost every evening before dinner and after it, a singer sang, whoever wanted could sing karaoke, whoever wanted could dance there. Performances in the amphitheater were also every evening, sometimes there was a disco. Once a week there was a fun "Mojito Party".
14. The next week was great, the water is 28-30°C, the weather is comfortable, very warm, but not hot, everything is fine.
15. Here I want to tell you about the maid.
Cleaned the room very clean, no complaints. While leaving a dollar, there were no questions. Once they didn’t leave, we come before dinner, the room was not cleaned, he really tried to break in to clean up after dinner, but we always sleep an hour after dinner, he grumbled very much, but in the evening he cleaned the room. At the same time, every day he very persistently asked if the room was well cleaned, which gave the impression of extortion of money.
16. Our return flight was originally supposed to be at 14-30.2 days before departure, our travel agency sent us an SMS that our flight was rescheduled for 9 am, which meant that we would be picked up from the hotel at 5 am. On the last evening, we all waited for Pegasus to send us the flight schedule. I went to the reception to find out, after several calls, the schedule came. We were picked up at 4:50 am. I decided to find out how much money we owe and for, and here a surprise awaited me. Our maid wrote a paper that we broke the mirror in the room.
Let me explain that there is a two-way mirror hanging in the toilet. When we settled in, it was turned to the normal side. A few days later someone turned it over, there really was a small crack on the edge. We didn't even pay attention. And very in vain! For this mirror they began to demand $ 26 from us. It turns out, gentlemen, tourists, if you come to a hotel, YOU SHOULD REALLY CLOSE THE WHOLE ROOM TO SEARCH FOR THE SMALLEST Flaws, and even look at the mirror from all sides, finding flaws, run to the reception and write it all down. Although even these actions, it seems, may not guarantee you trouble. In a 5* hotel! This was said to me during a 2-hour trial on the evening before departure. And it's not about money at all, I refused to pay for something that I didn't do. The trial was long and humiliating, a man came, sort of like the head of the maids, and some other people.
The Pegasus guide on the phone said that we ourselves are to blame, we must inspect everything upon arrival. Most of all, I was outraged that the maid wrote a paper, but he didn’t tell us anything all these days. Did you expect that in the morning when you left, there would be no time to sort it out? As a result, in the evening it seemed like they agreed that I should not pay, even the Pegasus guide agreed in the second conversation. Naive, I thought that "the man said - the man did. " One jumped out at the end, and in Russian! Language (before that, no one seemed to be able to speak Russian) threatened that our luggage would not be brought to the bus in the morning.
17. In the morning everything started all over again. No one accepts the key, they said that we will not leave until we pay. The bus arrived, everything started all over again. The Pegasus guide retracted his conversation yesterday. The boy who accompanied the bus threatened with a fine of $200 for not handing over the key. I retorted with the fact that 6 people saw that I was trying to pass it.
They threatened that the bus would leave in 5 minutes. Without us. We went and got on the bus. We've been waiting for half an hour already. The escort began to broadcast on the whole bus how unscrupulous we are, etc. , and the time was 5-20 in the morning! The husband said that if we did not arrive on time, he would lose much more money, and made me pay.
18. I didn’t just describe in detail the conflict with the waiter, during the last showdown I had an absolutely strong feeling that it was their (staff) REVENGE against us. May God give them all the best.
19. Now we find out how real the threats to leave us in place are, what we could really do. What if we didn't have that money? All this, of course, should be found out when buying a tour, but how much we travel, the first (I hope and the last time) we got into such a situation.
SUMMARY: good hotel, great beach, good food, good animation, but about the service left a double impression, hassle, ruined penultimate evening and last morning.
And as the unforgettable Stirlitz said: "Only the last words are remembered. "
BE CAREFUL!
Translated automatically from Russian. View original
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