Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
6.0
Food:
7.0
Amenities:
1.0
5th p. in Egypt (2 r. Sharm, 2. r Hurghada and now Mars). Egyptian hotels are all + - the same and this one is no exception, the pontoon is 750 m (measured personally), the horror just wants to plunge 1.5 km awaits you, the food is like everywhere else - there is something to choose meat, fish, super cakes, disgusting alcohol, take it with you better, powdered drinks... the reef is so-so... in general, everything is like everywhere else... but...
But the review is more about the service and the attitude towards guests is different everywhere. The first thing that killed it was food bracelets - they will be put on only after breakfast at 10 when the restaurant is closed, even if you arrive at 7 in the morning, you can’t eat, okay, check in at 12, but starving guests who are 12 hours on the road is redneck. A "type" hotel for Europeans and the first thing that is very noticeable is the attitude towards Ukrainian / Russian and towards Europeans... we were 2 families and believe you will be served last, first the Germans... but these are still flowers, there are individuals Ehab he is a pool bartender and Alina the hotelier, who distinguished themselves with a special attitude... The bartender can yell at the guests if he doesn’t like something, be rude and specifically to me - he shouted that he would pour me beer into a dirty glass where my husband put cigarette butts from Ikos (husband next was not) while there are no ashtrays anywhere! And I had nothing to do with this at all, but the bartender was a coward and didn’t say anything to my husband, but came to me and decided to win back, I couldn’t understand what was going on at all !! ! Let him rejoice that the cigarette butts were not lying in the flower beds!
In shock, I went to complain about such rudeness and humiliation. . . the hotelier Alina came (the only one, by the way, who speaks Russian! Everyone in the hotel only understands English! ) accepted the complaint and left. . . later she came and said that they had sorted it out and Ehab doesn't work here anymore! She apologized and gave dinner in a la carte... at the same time she brought a piece of paper to sign that the conflict was closed... I signed... and, lo and behold, the next day this HAM was again at the bar, in the lobby... Alina she lied to her face and did not blush, just to get a signature for the authorities!
If you don't know English. and you have a problem 100% no one will help you (((
The rest of Marsa Alam is a desert in which there is nothing, but what is 3p more expensive. For example, in the charm of the Submarine $ 15, it’s $ 45 ((and that’s it... the easiest circle for the child is $ 12 ! ! There is no public transport, a taxi 13 km is $ 35 back and forth.
P. S. every step in the hotel for a fee! (Royal doesn't seem to be)
Everywhere they write that Wi-Fi is free, but not in February it is already paid, a mojito cocktail b / a $ 1 how is it ?! , only 2 b of water in the room, even if there are 2 adults and 2 children, if you want to pay more $ 1 / bottle... even 1 r was paid animation $ 5 / person for the first time I see this !!!
P. P. S. animators well done them for 2 hotels 16 people and one (foolishly, I think) said that they are forced to write reviews... think about what you read).
So draw conclusions whether you want to spoil your vacation for your own money by buying a tour here.
But the review is more about the service and the attitude towards guests is different everywhere. The first thing that killed it was food bracelets - they will be put on only after breakfast at 10 when the restaurant is closed, even if you arrive at 7 in the morning, you can’t eat, okay, check in at 12, but starving guests who are 12 hours on the road is redneck. A "type" hotel for Europeans and the first thing that is very noticeable is the attitude towards Ukrainian / Russian and towards Europeans... we were 2 families and believe you will be served last, first the Germans... but these are still flowers, there are individuals Ehab he is a pool bartender and Alina the hotelier, who distinguished themselves with a special attitude... The bartender can yell at the guests if he doesn’t like something, be rude and specifically to me - he shouted that he would pour me beer into a dirty glass where my husband put cigarette butts from Ikos (husband next was not) while there are no ashtrays anywhere! And I had nothing to do with this at all, but the bartender was a coward and didn’t say anything to my husband, but came to me and decided to win back, I couldn’t understand what was going on at all !! ! Let him rejoice that the cigarette butts were not lying in the flower beds!
In shock, I went to complain about such rudeness and humiliation. . . the hotelier Alina came (the only one, by the way, who speaks Russian! Everyone in the hotel only understands English! ) accepted the complaint and left. . . later she came and said that they had sorted it out and Ehab doesn't work here anymore! She apologized and gave dinner in a la carte... at the same time she brought a piece of paper to sign that the conflict was closed... I signed... and, lo and behold, the next day this HAM was again at the bar, in the lobby... Alina she lied to her face and did not blush, just to get a signature for the authorities!
If you don't know English. and you have a problem 100% no one will help you (((
The rest of Marsa Alam is a desert in which there is nothing, but what is 3p more expensive. For example, in the charm of the Submarine $ 15, it’s $ 45 ((and that’s it... the easiest circle for the child is $ 12 ! ! There is no public transport, a taxi 13 km is $ 35 back and forth.
P. S. every step in the hotel for a fee! (Royal doesn't seem to be)
Everywhere they write that Wi-Fi is free, but not in February it is already paid, a mojito cocktail b / a $ 1 how is it ?! , only 2 b of water in the room, even if there are 2 adults and 2 children, if you want to pay more $ 1 / bottle... even 1 r was paid animation $ 5 / person for the first time I see this !!!
P. P. S. animators well done them for 2 hotels 16 people and one (foolishly, I think) said that they are forced to write reviews... think about what you read).
So draw conclusions whether you want to spoil your vacation for your own money by buying a tour here.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The territory is normal, the food is delicious, the pontoon is 750 m (((the staff is terrible
- Great hotel with delicious cuisine and friendly staff
- Everything you need for winter holidays
- Good hotel in every way
- Very decent Magic Tulip Beach Hotel
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