Хороший отель, но ... Nice hotel but...

Stayed at this hotel a few days ago. The impressions are ambiguous, we arrived at the hotel at 11.30, they met us at the reception, collected documents and said to wait 15 minutes, in the end we waited 40 minutes. But this is nothing compared to what started later.... A man came out to us, introduced himself as Mohammed, and invited us to go to our rooms, he accompanied our group all the way (a few more couples and a family with a child came with us) and briefly told information about the hotel. After arriving at the main building (4.5, 6 floors residential in it), Mohammed left the main group of people standing in the corridor, and led the couple he chose to a separate room, closed the door behind them and disappeared there for 7-8 minutes. We waited in bewilderment, what could he be doing there for so long? Is there really so much information about the number to spend so much time on it. By the way, he talked about the hotel itself for about a minute. . And then the turn came to us, as soon as the door closed behind us, fairy tales poured out that we got the “best room” in the hotel, and frankly knocking money out of us for the room began, at first he asked for 40 dollars ! ! We were shocked, in general we agreed on 10 dollars. He left with an unhappy face. By the way, his dachshund is different, we checked with other vacationers, he said 20 to someone, and even 50 to someone. . . But almost everyone paid 10. By the way, those who arrive and check in at night or early in the morning are lucky, Muhammad is not at the hotel at that time and they are safely settled without payment. In general, the first impression was spoiled, although this is a new hotel, and the staff should try to attract people to leave positive reviews, but apparently personal gain exceeds everything. Speaking of staff. . . in our opinion at the moment this is the main minus of the hotel! Everyone smiles and greets you.... but waiting for money. The bartender in the lobby (which works after 12 noon) if you don’t give him a couple of dollars, he won’t come to you the next day, or he will serve you with a disgruntled face in the main restaurant, for bringing you drinks to the table, everyone is also waiting for a fee, even some are bold. But the bartender on the beach is very good, always served with a smile and jokes. About the hotel: very beautiful and new, the rooms are also cozy, everything is new, they clean every day, they left 1 dollar for cleaning, in principle there are no complaints. There is no declared wi-fi in the rooms, the TV is only for show, smart TV does not work due to constant interruptions in wi-fi. The food is varied, every day a lot of fish and seafood, king prawns, once there were crabs. An abundance of fruits and sweets, you definitely will not stay hungry. Between main meals, you can have a bite to eat in an Italian restaurant, pizza, fruits, fish, meat are presented there, in general there is a choice, from a la carte restaurants there were only in Mexican, I liked everything. From drinks they drank wine and beer, they are of good quality. The new animation arrived in the middle of our vacation, various events are held for children and adults, guest artists perform in the evening. Regarding the sea: entry from the pontoon, in the afternoon it is quite deep there, those who cannot swim are given life jackets. If you have any questions, please ask))