Очень двоякие ощущения и чувства - лучше потратить деньги в другом месте... Very ambivalent sensations and feelings - it is better to spend money elsewhere ...

We are not picky tourists, we close our eyes to many things... BUT... this "5-star" hotel, if I may say so, leaves very mixed feelings... And some things plunge into cognitive dissonance... Settled quickly. The rooms were given the most miserable - on the second floor, without balconies, above the canopies of shops. To the question "why there is no room with separate beds, as previously requested while still in Ukraine through a tour operator, because two teenagers 13 years old sleeping on the same bed is at least not comfortable?!... " they said that they did not know anything - they have no seats. . . And this is with less than half the workload. . . Yeah - it's clear, it's clear. . . I'm telling you $ 20, chocolate and seeds - the numbers immediately appeared! Already - and one of them is two-room with separate beds... Well, ok - such behavior in Egyptian hotels is unfortunately considered the norm - but for 3 trips to this country - we were in Albatross, Stella Di Mare, we did not meet such an attitude - and this also hotels of approximately the same class...
Further - the air conditioners in these rooms practically do not work and in order to repair them "you need to sit for 10 minutes with local electricians (who also just sit and do nothing, but stare blankly at the wall programmer together) and he must, after looking at it for 10 minutes to earn it yourself". . . Well, or let's give you the same rooms that were originally offered without balconies and above the shops... Thresh... Next - I'm used to army semi-Spartan conditions, but on vacation I don't want to wake up to the roar of a fire department sirens at 03-40 AM PRACTICALLY THROUGH THE NIGHT!! ! People run out of the rooms half-naked into the corridors, no one understands what happened... Sometimes it worked just in the middle of the day... More... For the first time I lived in a hotel that had problems with electricity... From 12 days 2 days periodically the power went out on the territory. . . Further. . . Internet is not available everywhere, but in the rooms it is very good, but it works from smart TV. There are TVs in all rooms, but not all have a program for routing and Internet supply - the children had a room, my wife and I did not - the Etisalat operator card bought at the airport helped out...
A separate topic is the children of the owner of the hotel - there are three of them, they are about 7 to 12 years old (+ -) - the rules are not written for them - they can freely kick the animators in the ass during the performance, with the full stands of the amphitheater of the evening program, they drive around a roller-skating restaurant at a time when there is not crowded, they easily climb to the distribution without a queue and touch the food with their hands - and the staff is afraid to say a word to them... In addition, part of the hotel is villas and apartments that are bought out by people as suburban houses and apartments - and it’s not very pleasant to watch how the guards, shouting and swearing, drive people around the hotel, shouting that “you can’t be here, you can’t go there, wait - animation is not for “owners” (as the apartment owners are called), but for hotel guests... In short, that still atmosphere... Further... The beach is a separate story - such a gas station... I saw the last time on the beach I don’t even remember where... It just stupidly doesn’t clean up - the sunbeds are trimmed with birds and they are simply not washed, and many guests come it’s good to cover bird excrement with towels and pretend that everything is ok... And the sunbeds themselves are so old and faded that it’s impossible to recognize their original color in half... To compare the beaches, look at the neighboring beach - it smoothly passes one into the other - this the beach of the Tropitel hotel, which is simpler than Gravity in every respect, but has a perfectly clean and even beach. . .

More. . . Room cleaning - often happens once every 2 days. . . 5-star hotel, elite segment. . . Tour for almost 3000 bucks for 4. . . More. . . The receptionist has such a scam in the lobby guests who extend the room on the day of departure, like us - we needed one of the two rooms so as not to hang around from 12-00 to 17-00 (before the transfer) in the lobby - we are for its extension after the check-out from 12-00 to 17-00 honestly paid 50 dollars (and it's expensive - Stella Di Mare extends rooms for 30 and many too, and some guests who provide a room for more than 10 days before the transfer) the night before the day of departure... The receptionist who was on the shift said that you would hand over the key cards for the second room when leaving for the airport, that you don’t have to run at 12-00 and hand it in separately, since this number will be automatically blocked at 12-00, and the key cards will become invalid... Well, ok, we think it’s class! , you don’t have to run around wasting precious minutes that you can spend by the sea on the day of departure... The result is when you return an extended one and for previously paid room at 17:00 we were demanded another 50 dollars for the room that was empty and blocked from 12:00, and on the argument that the receptionist said the opposite in the evening, that you would hand over the keys all together and we could not physically use the number, as the doors were locked the response was "don't want to pay $50, pay at least $30". . . And this is a 5 star hotel that positions itself as "elite segment", ARE YOU SERIOUS???!! ! We gave 30, although we could not give it and send an insolent person to the lobby on an "interesting journey"...
On the positive side - the animators are just great - they pull out all the negativity around the hotel on themselves and their good attitude towards guests, interesting shows, contests, activities and other things. Special thanks to Lesha and Ksyusha and Sem - you are super! Thank you for keeping our kids busy with you! The staff of bars and canteens are also very good guys, everyone is friendly, helpful, there are no extortions, empty looks through you, etc. chefs used to cook for demanding customers before the pandemic - and they cook the same way now, when the bulk of vacationers (about 95%) are not demanding Europeans as before, but Egyptians from Cairo and other cities... The sea is super, the reef is cool, the fish a lot - but this is not the merit of the hotel... At the end, unfortunately I want to say that due to the totality of negativity, which often arises out of the blue right out of thin air - we do not recommend this hotel to anyone, we ourselves do not even come here... There are many decent hotels around in Sahal Hasheesh where a tourist can spend his money with benefit and pleasure.