The hotel is good but the staff is awesome.

Written: 20 january 2014
Travel time: 11 — 18 january 2014
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 2.0
Cleanliness: 9.0
Food: 10.0
Amenities: 6.0
The first impression of the hotel (transfer and reception in the lobby) was very pleasing, treated to cocktails quickly decorated, handed bracelets and before check-in (14:00) everyone could use the hotel services (immediate check-in is possible after a short conversation at the reception and "thanks") $ 20). 1-2 days as usual, acquaintance with the hotel and staff, sightseeing, etc. The standard room is quite comfortable for 2 (although if you do not warn the staff, the beds will be separated in advance). The view from the room will be either in the courtyard (pool) or on the construction site (to the right and left of the hotel is still under construction). Despite the fact that the hotel is 2 years old, the rooms are already a bit shabby (plaster crumbles at the door, the table bedside tables with chips) but it's not very noticeable. The food in the local restaurant is very tasty, a great variety, no special taste or additional "extra" spices.
Also prepare (or clarify in advance) for your insurance package and honey. services. For example, the insurance company TDV Insurance Company "UKRFINSTRAH" (Ukraine) does not work with this hotel - we already learned when we sought medical help at the clinic and called (at his own expense - $ 20 said) after a rough conversation with the insurer, injury (dissected) a finger that was damaged at the joints in the local pool) was bandaged, disinfected and re-bandaged in the evening for $ 90, handing a set of documents with seals in an envelope - which the insurer requested and after inspection promised to reimburse the cost. And finally after the eviction (for example, late - transfer from the hotel was at 14:15, eviction at 12:00) at the reception accepted the cards and immediately cut the bracelets (neither eat nor drink, nor use the hotel for 2 hours - but of course for the money all this is possible). Also to us (10-14 people.
) did not collect "dry cakes" for departure, citing the fact that staff had to be warned in advance. Although the previous guests, who leave before us at 6 am, everything was prepared without warning.
Translated automatically from Ukrainian. View original