Old disgusting hotel with bad customer service

Written: 5 january 2021
Travel time: 27 december 2020 — 2 january 2021
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 2.0
Cleanliness: 2.0
Food: 5.0
Amenities: 3.0
The hotel is old. The tiles in the bathroom are horribly laid, the seams are crooked. Plumbing is dying, the shower is built into the wall and falls off. You are afraid to touch it. The toilet is leaking. The bottom of the bathroom door trim was rotten. Service is terrible. Upon arrival, we were placed in the farthest room overlooking the wall of a neighboring hotel. The ceilings in the bathroom in this room were actually black with traces of mold. tried to extort money for relocation to this room. He was angry and forbade his wife to pay. To settle in such a shitty room in a half-empty hotel... extortionists.
Moved the next morning thanks to the intervention of the representative of the host company Sellfi Osman. And then, the number is old. Doesn't smell like renovation. Mosquito sea. For the entire stay at the hotel, no insect control was ever carried out. Mosquitoes apparently live in the ventilation, as they were always in the bathroom during the day. No one was engaged in entertaining the guests, even the slightest. But when, when leaving the room keys at 12.00, they cut off the plastic identification strips from our hands, then EVERYTHING. We were kicked out of the restaurant. If you want to eat, pay. We paid for 6 nights and 7 days. And the hotel scored on it. The wife was shocked. Do not give food to vacationers who stay at the hotel for almost five hours before boarding the bus, and then another 3 hours on the plane, this is rudeness and complete disrespect for their tourists.
No desire to go there again, no. And I don't recommend it to anyone. The hotel is a weak 3 with old rooms, mosquitoes and no respect for their customers.
Translated automatically from Russian. View original