Corrupt hotel.

Written: 3 december 2024
Travel time: 10 — 17 november 2024
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 1.0
Cleanliness: 5.0
Food: 1.0
Amenities: 1.0
We arrived at the hotel at 12-00. At the reception we were greeted coldly and immediately began to persuade us to pay extra for rooms with a sea view at $100 per day. Although then we saw the price list and there were completely different prices. Having received a polite refusal, they did not pay attention to us until 14-30.
2 employees behind the counter were talking to each other in Arabic and smiling sarcastically. Having received the keys to the room with information "zero"
Let's go find someone to show us where our number is. IN
The main restaurant has the same picture, you won’t give a tip, they don’t pay attention to you, and your gaze is completely detached. And finally, I can’t mention the beach workers who brazenly occupy all the sunbeds in the middle and then sell them during the day.
It may have been a good hotel before, but now it has completely deteriorated. It's not worth the money!! !
Translated automatically from Russian. View original
Comments (1) leave a comment
аватар Barcelo_tiransharm
Barcelo_tiransharm

Dear Guest,
Thank you for your feedback. We are very sorry that your experience at our hotel was not what we strive for. We make every effort to make every guest feel welcome and attended to.
We would like to note that we never force guests to incur additional expenses. The option of sea view rooms does come at an additional cost and all prices are based on our official price list. If there were any misunderstandings during your check-in process, we apologize.
The hotel's standard check-in time is 14:00, and if guests arrive earlier, we try our best to provide a room as quickly as possible. Regarding communication at the reception and in the restaurant, we pay great attention to the politeness and professionalism of our employees. We will look into your comments and take action if necessary.
Regarding sun loungers on the beach, we strictly monitor order and equal opportunities for all guests. If a mistake was made, we are sincerely sorry.
We would be grateful if you contact us directly to discuss your situation in more detail. Your opinion is important to us, and we are ready to do everything possible to improve your experience at our hotel.

Sincerely,

Hotel Management

Sun, 29 Dec 2024, 18:07
аватар