Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
4.0
Food:
8.0
Amenities:
1.0
We are two adults and a child. We were in this hotel on New Year's Eve. The hotel from Pegas Turistik was recommended to us in the travel agency "Suzirya Tour", which is on the Knyazhy backwater in Kyiv. A tour for three for the new year cost $1.300.
Minuses. The hotel has a large area and 50 buildings, which means that all the "standard" rooms are located in the back of a large area. We were settled in the farthest room 3229 (near the entrance). When we entered the room, we realized that we were not expected. There are only two beds in the room. The porter promised to change in 5 minutes. (later it turned out that everyone talks for 5 minutes, or you can not wait at all). Two calls to the reception and forty minutes later they brought an extra bed. The fact that the room does not have a third warm blanket and towels, found out only in the evening. There was a broken balcony chair in the room, a broken door to the balcony, another call to the reception and another half an hour, an engineer came with tools and fixed the doors. Balcony railings are in a terrible state (if you hold your hand, you can get hurt), a torn ceiling spotlight and a safe that is not fixed, which can be taken out of the hotel without any problems!! ! And a marble table, from which the marble hunters broke off a piece!! ! The room has a door to the next room!! ! Probably there used to be a suite, but now they are selling it as two rooms!! ! You can not write about soundproofing !! ! I tried to change the room to see view, but they offered me an extra $30 per night (no one wanted to talk about the amounts of $30-$100). A lot of domestic problems, well, okay, the eve of the New Year, a good view from the window. The next day, the mixer jammed (water drain plug), another engineer took a plunger and the problem was solved. By the way, there is no brush in the toilet, everything that stuck to the toilet is removed the next day when cleaning!! ! The next day at night, after arriving from Naama Bay, we could not get into our room. Night trip to the reception, replaced the card. I come back and the door won't open again. Another night trip to the reception, already with a scandal. I brought the night shift manager, Joseph, and he opened the door. It seems that he acknowledged the presence of problems and promised to change the number in the morning. But in the morning he brazenly said that there is a room for you on the -1 floor with a view of the buses arriving at the hotel, well, the option with a surcharge remains. It seems that the staff is engaged in extortion of money, and not their duties. Two days later, the door to the balcony broke again. Portable safe and non-closable door (your finances are not protected!!! ). Once, during cleaning, a blanket was taken away from a child. Found out in the evening. I called the reception, after 30 minutes they did not bring. Another trip to the reception, a scandal. Asked to bring a blanket to the reception. 10 minutes later they brought it.
Summary of the room: the room is not ready to receive tourists. The hotel does not recognize the obvious problems and continues to accommodate guests in such rooms.
Beach: consists of four narrow terraces of different levels, which is very inconvenient. Therefore, it is very windy there, unlike the neighboring Island view resort. There are a lot of staff on the beach, but no one helps to move the sunbeds (there are three of us)!! ! The beach is closed at 17.00 and in the evening to the sea, even to lie down on sun loungers, the security forbids to go down!! ! In front of my eyes, in prime time, the hotel workers began to paint the roof of the beach bar, which serves tourists. What if someone is allergic to paint? Umbrellas are stationary, dilapidated so much that he hit his head several times. Entry into the sea is only through two pontoons (no more, the guards swear!!! ) The swimming area is fenced with buoys and is very small. 30 meters wide and 100 meters along the reef. On the left is a water sports area, swimming is life-threatening (boats leave very often), and on the right is the Island view resort hotel - you can swim. The reef is good, no better than Baron Resort or Hilton Waterfalls.
Diving. In front of my eyes, while teaching diving, the instructor almost drowned an Arab girl. For about forty minutes she was assisted, first on a pontoon, then carried ashore on a stretcher. The ambulance arrived an hour later. Conclusion: you can’t trust your health to them, it can be in jeopardy).
Spa. In the hotel front, spa only do (gypsum board lies before the eyes of tourists, though it is fenced with ribbons). It is in the Sport Hotel. Sauna for six people (if they sit close to each other. And the jacuzzi is just as small. Children under 12 are not allowed to visit.
Service staff. People brazenly ask for tips and do not want to work. For dinner, you have to ask the waiters to bring any drinks, it usually takes 10-20 minutes. It often happened that the meal was already over, but there were still no drinks. Or let's tea in advance or swear. This is the nature of the hotel.
Swimming pool. There are three of them. The main one is not heated. Heated only small ones, Arab women in veils usually bathe there (Arabs are about half of the hotel). The pools close at 17.00. And at 16.30 no longer give out towels!!!
Nutrition. Excellent. One type of fish, two types of meat, three types of fruits (oranges, guava, melon, dates). The only thing that was embarrassing was the queues for meat at dinner, and for a coffee machine, there were only two of them for a huge hotel, at breakfast. The Italian restaurant on the beach was conceived as a paid one, so it is always empty for dinner.
Animation. An Arab singing (you can listen once) and our backup dancers (first class second quarter) are nothing to look at. And this is repeated every day! Everything here is sad. On the beach, the territory is limited, there are only darts and boccia on time.
Alcohol. At first I asked for whiskey cola. I tried water. Asked for a clean, poured - water. To my questions about the quality of alcohol, they opened a new bottle and poured it (no more than 10 turns, and 42 is written on the bottle). Why deceive? You can drink beer more or less, but the beach is poured into 150 gram plastic cups (annoying) !! ! Conclusion: It is better to take alcohol with you.
Wifi - no, only in the hotel lobby.
Of the benefits: ice cream on the beach, free transfer to Naama Bay (by appointment), free table tennis and billiards (American) and once a week children ride 10 meters for free on horseback (at the Sport Hotel).
General conclusion: if you go by fortune for minimal money, then it will do. I consider myself a deceived tour operator and I will not advise anyone to choose this hotel. I hope this review was as informative and helpful as possible. If you have any questions, w2005@bigmir. net
Minuses. The hotel has a large area and 50 buildings, which means that all the "standard" rooms are located in the back of a large area. We were settled in the farthest room 3229 (near the entrance). When we entered the room, we realized that we were not expected. There are only two beds in the room. The porter promised to change in 5 minutes. (later it turned out that everyone talks for 5 minutes, or you can not wait at all). Two calls to the reception and forty minutes later they brought an extra bed. The fact that the room does not have a third warm blanket and towels, found out only in the evening. There was a broken balcony chair in the room, a broken door to the balcony, another call to the reception and another half an hour, an engineer came with tools and fixed the doors. Balcony railings are in a terrible state (if you hold your hand, you can get hurt), a torn ceiling spotlight and a safe that is not fixed, which can be taken out of the hotel without any problems!! ! And a marble table, from which the marble hunters broke off a piece!! ! The room has a door to the next room!! ! Probably there used to be a suite, but now they are selling it as two rooms!! ! You can not write about soundproofing !! ! I tried to change the room to see view, but they offered me an extra $30 per night (no one wanted to talk about the amounts of $30-$100). A lot of domestic problems, well, okay, the eve of the New Year, a good view from the window. The next day, the mixer jammed (water drain plug), another engineer took a plunger and the problem was solved. By the way, there is no brush in the toilet, everything that stuck to the toilet is removed the next day when cleaning!! ! The next day at night, after arriving from Naama Bay, we could not get into our room. Night trip to the reception, replaced the card. I come back and the door won't open again. Another night trip to the reception, already with a scandal. I brought the night shift manager, Joseph, and he opened the door. It seems that he acknowledged the presence of problems and promised to change the number in the morning. But in the morning he brazenly said that there is a room for you on the -1 floor with a view of the buses arriving at the hotel, well, the option with a surcharge remains. It seems that the staff is engaged in extortion of money, and not their duties. Two days later, the door to the balcony broke again. Portable safe and non-closable door (your finances are not protected!!! ). Once, during cleaning, a blanket was taken away from a child. Found out in the evening. I called the reception, after 30 minutes they did not bring. Another trip to the reception, a scandal. Asked to bring a blanket to the reception. 10 minutes later they brought it.
Summary of the room: the room is not ready to receive tourists. The hotel does not recognize the obvious problems and continues to accommodate guests in such rooms.
Beach: consists of four narrow terraces of different levels, which is very inconvenient. Therefore, it is very windy there, unlike the neighboring Island view resort. There are a lot of staff on the beach, but no one helps to move the sunbeds (there are three of us)!! ! The beach is closed at 17.00 and in the evening to the sea, even to lie down on sun loungers, the security forbids to go down!! ! In front of my eyes, in prime time, the hotel workers began to paint the roof of the beach bar, which serves tourists. What if someone is allergic to paint? Umbrellas are stationary, dilapidated so much that he hit his head several times. Entry into the sea is only through two pontoons (no more, the guards swear!!! ) The swimming area is fenced with buoys and is very small. 30 meters wide and 100 meters along the reef. On the left is a water sports area, swimming is life-threatening (boats leave very often), and on the right is the Island view resort hotel - you can swim. The reef is good, no better than Baron Resort or Hilton Waterfalls.
Diving. In front of my eyes, while teaching diving, the instructor almost drowned an Arab girl. For about forty minutes she was assisted, first on a pontoon, then carried ashore on a stretcher. The ambulance arrived an hour later. Conclusion: you can’t trust your health to them, it can be in jeopardy).
Spa. In the hotel front, spa only do (gypsum board lies before the eyes of tourists, though it is fenced with ribbons). It is in the Sport Hotel. Sauna for six people (if they sit close to each other. And the jacuzzi is just as small. Children under 12 are not allowed to visit.
Service staff. People brazenly ask for tips and do not want to work. For dinner, you have to ask the waiters to bring any drinks, it usually takes 10-20 minutes. It often happened that the meal was already over, but there were still no drinks. Or let's tea in advance or swear. This is the nature of the hotel.
Swimming pool. There are three of them. The main one is not heated. Heated only small ones, Arab women in veils usually bathe there (Arabs are about half of the hotel). The pools close at 17.00. And at 16.30 no longer give out towels!!!
Nutrition. Excellent. One type of fish, two types of meat, three types of fruits (oranges, guava, melon, dates). The only thing that was embarrassing was the queues for meat at dinner, and for a coffee machine, there were only two of them for a huge hotel, at breakfast. The Italian restaurant on the beach was conceived as a paid one, so it is always empty for dinner.
Animation. An Arab singing (you can listen once) and our backup dancers (first class second quarter) are nothing to look at. And this is repeated every day! Everything here is sad. On the beach, the territory is limited, there are only darts and boccia on time.
Alcohol. At first I asked for whiskey cola. I tried water. Asked for a clean, poured - water. To my questions about the quality of alcohol, they opened a new bottle and poured it (no more than 10 turns, and 42 is written on the bottle). Why deceive? You can drink beer more or less, but the beach is poured into 150 gram plastic cups (annoying) !! ! Conclusion: It is better to take alcohol with you.
Wifi - no, only in the hotel lobby.
Of the benefits: ice cream on the beach, free transfer to Naama Bay (by appointment), free table tennis and billiards (American) and once a week children ride 10 meters for free on horseback (at the Sport Hotel).
General conclusion: if you go by fortune for minimal money, then it will do. I consider myself a deceived tour operator and I will not advise anyone to choose this hotel. I hope this review was as informative and helpful as possible. If you have any questions, w2005@bigmir. net
Translated automatically from Russian. View original
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