Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
9.0
Cleanliness:
3.0
Food:
4.0
Amenities:
4.0
Hotel selection was quick, recommended by tour operator with TUI. With the words "good 5" Initially, there was a mistake in the tour operator that he did not ask in which hotels my husband and I had previously rested. The check-in was in the evening, the first surprise was paid WI-Fi, the 2nd in the room there was no hot water, the 3rd dinner. At dinner, "in the restaurant" was very noisy, dirty. The tables were dirty and it was unpleasant to eat. All questions decided to leave in the morning. In the morning, we contacted the TUI representative at the hotel, explaining that we were not satisfied with the request to change the hotel with a surcharge to another.
TUI representative Salah was initially not happy with us and our objections. When asked how often they turn to you with a change of hotel, the answer was: yes. We were offered a replacement hotel, with the same surcharge of 100% (in connection with the New Year). For such an amount, one could fly to the Dominican Republic. Our TUI representative offered to change the number, when we agreed, he suddenly became busy and was not up to us.
We turned to the hotel's guest service, fortunately, there was an adequate girl Natalia, many thanks to her !! ! She changed our room, even with a sea view. But the furniture in the room is all old, water flowed endlessly in the bathroom. Because my husband and I planned to return home. This more or less saved the situation, BUT sheer unsanitary conditions were everywhere, dusty, dirty and not cleaned, there was ingrained dirt on the tables.
In our understanding, "good 5" is the hotels of the Rixus chain, Crystal. This hotel is a maximum of 4, a very big stretch. Our holiday was planned to be spent quietly in the hotel. But, against the backdrop of everything that we experienced, we decided to go to Israel. And there was also a big surprise! The representative of TUI Salah sold us tickets, of course, without saying that we would have a whole night without sleep and standing at the border.
Upon arrival at the hotel, we left him our review, the reaction was incomparable, the man did not count us as people, he did not apologize, moreover, he even raised his voice, twisted at the temple and covered with obscenities. I have never written a review before, I write so that people do not get into such a situation.
Hotel CONCORDE 5 I do not recommend!!! ! Especially for those who were really in a good 5. I do not recommend relying on a tour operator at the hotel, in our case TUI, SALAH.
TUI representative Salah was initially not happy with us and our objections. When asked how often they turn to you with a change of hotel, the answer was: yes. We were offered a replacement hotel, with the same surcharge of 100% (in connection with the New Year). For such an amount, one could fly to the Dominican Republic. Our TUI representative offered to change the number, when we agreed, he suddenly became busy and was not up to us.
We turned to the hotel's guest service, fortunately, there was an adequate girl Natalia, many thanks to her !! ! She changed our room, even with a sea view. But the furniture in the room is all old, water flowed endlessly in the bathroom. Because my husband and I planned to return home. This more or less saved the situation, BUT sheer unsanitary conditions were everywhere, dusty, dirty and not cleaned, there was ingrained dirt on the tables.
In our understanding, "good 5" is the hotels of the Rixus chain, Crystal. This hotel is a maximum of 4, a very big stretch. Our holiday was planned to be spent quietly in the hotel. But, against the backdrop of everything that we experienced, we decided to go to Israel. And there was also a big surprise! The representative of TUI Salah sold us tickets, of course, without saying that we would have a whole night without sleep and standing at the border.
Upon arrival at the hotel, we left him our review, the reaction was incomparable, the man did not count us as people, he did not apologize, moreover, he even raised his voice, twisted at the temple and covered with obscenities. I have never written a review before, I write so that people do not get into such a situation.
Hotel CONCORDE 5 I do not recommend!!! ! Especially for those who were really in a good 5. I do not recommend relying on a tour operator at the hotel, in our case TUI, SALAH.
Translated automatically from Russian. View original
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