Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
2.0
Food:
2.0
Amenities:
1.0
If you plan to go to this hotel, I advise you to read this review to the end.
My husband and I flew (we are a young couple of 23-24 years old, not picky) to Egypt on September 14 for 7 days from the TRP (joyce) travel (carrier, about him later separately). At the airport, they didn’t see a guide or signs, they themselves were looking for a transfer, guides from other companies helped. we approach our transfer, and there is a small bus and we are told to bring luggage through the window, okay, this is half the trouble. drive to the hotel about 15 minutes. We drive up to the hotel and understand that our horror begins from the very beginning. The hotel area is in a terrible state, the grass is half dry, there is little greenery, everywhere is dirty. They are trying to settle us right away, since we arrived at about 19.00, but they definitely kept us at the reception for half an hour and didn’t say anything, after which they tell us that they put us in a room at the exit of the hotel, since all the places are occupied, after a little indignation on our part they tell us that there is another room and take us there. The room was 243, overlooking the pool and the sea, the room itself is very dirty, but I am not an auditor and will not find fault with the cleanliness of the rooms, we all know that most hotels are not clean and tidy in the rooms. 5 minutes pass and they call us on the phone in the room and tell us that if we want to stay here, we must pay them 50 bucks for the room, since this number is paid, they just start demanding this money. paid because they did not want to live at the exit of the hotel.
We decided to go to dinner, there are very few people (and we were told that all the rooms are occupied, and there are about 700+ of them in the hotel) and 90% of these people are local contingent. The taste of food and choice - well, just very meager. for the whole week of diversity 0. every day the same pasta, potatoes, terrible vegetables and fruits (dry oranges, melon, dates and once guava), there was meat every day, but they give it out in portions and very little, and when you ask for more , then they begin to almost throw it into your plate and even less than they gave it the first time. From the fish - there was mackerel once, and in the evening every time some kind of terrible watery fish. The choice of sweets is very small, the pastries are the same, only decorated in different ways. The plates are almost all chipped or dirty. cups are generally terrible, almost every beaten. you will need to look for salt, pepper and napkins, since not every table has it, and napkins generally give out 1 per hand.
A woman Svetlana works at the hotel (her position is to help tourists), so this is generally a separate character who will never think about people, first of all, this lady only thinks about the hotel. We decided to complain to her about the fact that they stole money from us, so she told us "well, actually, we have a surcharge for rooms - 10 bucks a day. " I’m kind of not a professor in mathematics, but I think I’ll be able to add 7 + 10 and understand that this is not 50. I explain to her that they didn’t tell us anything for an extra charge, and that it’s not 70 dollars. and 50 demanded and said that we would be silent because we would be evicted to hell, to which she did not answer and simply smiled. there were a lot of controversial issues with her and help from her 0.
Be prepared for the fact that the hotel is located on a slope, and you will need to be normally up and down. even if you live with a sea view, you need to walk well to it. and one beach is completely closed to visitors. It also states that the hotel has a free jacuzzi and sauna. Yes, the jacuzzi is free, but it's just a 1v1 pool with small streams of water and very very dirty, with broken tiles (I hurt my leg when I tried to get into it, because the step was broken). but the sauna costs 20 dollars per hour. If you need a doctor - be prepared to give a lot of money. When my temperature rose and we asked the doctor to provide a regular thermometer, they demanded 10 dollars from us. after a small scandal at the reception, this doctor began to say that he did not say such a thing, that we were slandering him, but there was no question of money at all. and again, Svetlana stood and smiled and said, "didn't you know that there was paid medicine. " Internet only in the lobby, and very terrible. buy a local sim card
Bars are also terrible, and it's not about their local alcohol, which is terrible, but about the service and attitude towards tourists. beer is poured into plastic 0.25 and then half foam, local tequila, which should be free, is sold at all bars for $ 2. for 40 grams. , bars open at 10.30 non-alco and 11.00 alco, when breakfast starts at 7.00 in the morning, but at the same time you are not allowed to take local powdered juice with you from the dining room! and be prepared for the fact that if you are standing in line at the bar, then the local contingent can easily climb in front of you and they will be served without a queue (and they will give and pour more and better than you), and if you say something to him , then they may forget to approach you at all, the same situation in the dining room. It is rare to find beer in a bar on the beach, since very few people bring it there (and it is in bottles, from which they then pour no more than 2 into a plastic glass in their hands, and even if you drink 2 at the bar and ask for more, they will tell you " NOT ALLOWED" )
Swimming pools - there are 3 of them on site. 1 - which is with a pool bar. I do not advise you to go into it, it is so full of bleach that standing in it you will not see the bottom and your legs. and the bar is often without a bartender. the rest of the pools are not as chlorinated, but very dirty. there are a lot of leaves at the bottom and you can often fish out plastic cups.
Animation at the hotel - the animators are trying very hard to do at least something, but there is simply no animation there. people who played volleyball were taken away at 17.00 with a volleyball with shouts of "everything, time is up, disperse" and when asked to play at least 10 minutes they were simply sent to hell. And there was also a fire show, so I don’t advise you to go to it at all, since this was not the first case when a fire stick flew at people.
The beach and the sea - the beach is in a terrible dirty state, there are gobies and garbage everywhere, half of the sun loungers are broken. the entrance to the sea is only from the pontoon, immediately the depth (this is definitely not suitable for children). everyone crowds at the stairs, it’s hard to go into the sea, the lifeguard throws a life buoy with a rope just on his head. the coral reef is beautiful, you can’t argue with that, but it’s even better if you sail a little away from the pontoon, there are fewer people and more fish.
Cleaning and service - for me it's not particularly important, but I still write. The room was cleaned once a day. On the first day in the room there were 1 large and 1 small towel per person, but on the second day we were left with only 1 towel each. 1 bottle of water per room per day. Kettle, iron - one-time use 10 USD. and they will carry it for a very long time, or even forget about you altogether. After the 10th call, they still brought us an iron and took 10 dollars. The figurines were not twisted at all, even if they left dollars. they just made the bed and folded your own towels, which they didn’t even try to change (they recognized the towels by stains), but only changed when you caught the cleaner by the hand and asked him to change the towels. I’m generally silent about the bedding, it was never changed, and on the last day, in general, someone trampled on the bed, leaving footprints, apparently we were very tired of them with our claims)
During the week of rest, a lot of people talked with people from the vacationers, of all the people, no one said that they would return to this hotel and would not advise it to their friends, this is really a terrible hotel. And if you still decide to relax in it, then have good patience, take a large first aid kit with everything you need and a good mood, because without it you can’t get at least a little long-awaited good rest.
My husband and I flew (we are a young couple of 23-24 years old, not picky) to Egypt on September 14 for 7 days from the TRP (joyce) travel (carrier, about him later separately). At the airport, they didn’t see a guide or signs, they themselves were looking for a transfer, guides from other companies helped. we approach our transfer, and there is a small bus and we are told to bring luggage through the window, okay, this is half the trouble. drive to the hotel about 15 minutes. We drive up to the hotel and understand that our horror begins from the very beginning. The hotel area is in a terrible state, the grass is half dry, there is little greenery, everywhere is dirty. They are trying to settle us right away, since we arrived at about 19.00, but they definitely kept us at the reception for half an hour and didn’t say anything, after which they tell us that they put us in a room at the exit of the hotel, since all the places are occupied, after a little indignation on our part they tell us that there is another room and take us there. The room was 243, overlooking the pool and the sea, the room itself is very dirty, but I am not an auditor and will not find fault with the cleanliness of the rooms, we all know that most hotels are not clean and tidy in the rooms. 5 minutes pass and they call us on the phone in the room and tell us that if we want to stay here, we must pay them 50 bucks for the room, since this number is paid, they just start demanding this money. paid because they did not want to live at the exit of the hotel.
We decided to go to dinner, there are very few people (and we were told that all the rooms are occupied, and there are about 700+ of them in the hotel) and 90% of these people are local contingent. The taste of food and choice - well, just very meager. for the whole week of diversity 0. every day the same pasta, potatoes, terrible vegetables and fruits (dry oranges, melon, dates and once guava), there was meat every day, but they give it out in portions and very little, and when you ask for more , then they begin to almost throw it into your plate and even less than they gave it the first time. From the fish - there was mackerel once, and in the evening every time some kind of terrible watery fish. The choice of sweets is very small, the pastries are the same, only decorated in different ways. The plates are almost all chipped or dirty. cups are generally terrible, almost every beaten. you will need to look for salt, pepper and napkins, since not every table has it, and napkins generally give out 1 per hand.
A woman Svetlana works at the hotel (her position is to help tourists), so this is generally a separate character who will never think about people, first of all, this lady only thinks about the hotel. We decided to complain to her about the fact that they stole money from us, so she told us "well, actually, we have a surcharge for rooms - 10 bucks a day. " I’m kind of not a professor in mathematics, but I think I’ll be able to add 7 + 10 and understand that this is not 50. I explain to her that they didn’t tell us anything for an extra charge, and that it’s not 70 dollars. and 50 demanded and said that we would be silent because we would be evicted to hell, to which she did not answer and simply smiled. there were a lot of controversial issues with her and help from her 0.
Be prepared for the fact that the hotel is located on a slope, and you will need to be normally up and down. even if you live with a sea view, you need to walk well to it. and one beach is completely closed to visitors. It also states that the hotel has a free jacuzzi and sauna. Yes, the jacuzzi is free, but it's just a 1v1 pool with small streams of water and very very dirty, with broken tiles (I hurt my leg when I tried to get into it, because the step was broken). but the sauna costs 20 dollars per hour. If you need a doctor - be prepared to give a lot of money. When my temperature rose and we asked the doctor to provide a regular thermometer, they demanded 10 dollars from us. after a small scandal at the reception, this doctor began to say that he did not say such a thing, that we were slandering him, but there was no question of money at all. and again, Svetlana stood and smiled and said, "didn't you know that there was paid medicine. " Internet only in the lobby, and very terrible. buy a local sim card
Bars are also terrible, and it's not about their local alcohol, which is terrible, but about the service and attitude towards tourists. beer is poured into plastic 0.25 and then half foam, local tequila, which should be free, is sold at all bars for $ 2. for 40 grams. , bars open at 10.30 non-alco and 11.00 alco, when breakfast starts at 7.00 in the morning, but at the same time you are not allowed to take local powdered juice with you from the dining room! and be prepared for the fact that if you are standing in line at the bar, then the local contingent can easily climb in front of you and they will be served without a queue (and they will give and pour more and better than you), and if you say something to him , then they may forget to approach you at all, the same situation in the dining room. It is rare to find beer in a bar on the beach, since very few people bring it there (and it is in bottles, from which they then pour no more than 2 into a plastic glass in their hands, and even if you drink 2 at the bar and ask for more, they will tell you " NOT ALLOWED" )
Swimming pools - there are 3 of them on site. 1 - which is with a pool bar. I do not advise you to go into it, it is so full of bleach that standing in it you will not see the bottom and your legs. and the bar is often without a bartender. the rest of the pools are not as chlorinated, but very dirty. there are a lot of leaves at the bottom and you can often fish out plastic cups.
Animation at the hotel - the animators are trying very hard to do at least something, but there is simply no animation there. people who played volleyball were taken away at 17.00 with a volleyball with shouts of "everything, time is up, disperse" and when asked to play at least 10 minutes they were simply sent to hell. And there was also a fire show, so I don’t advise you to go to it at all, since this was not the first case when a fire stick flew at people.
The beach and the sea - the beach is in a terrible dirty state, there are gobies and garbage everywhere, half of the sun loungers are broken. the entrance to the sea is only from the pontoon, immediately the depth (this is definitely not suitable for children). everyone crowds at the stairs, it’s hard to go into the sea, the lifeguard throws a life buoy with a rope just on his head. the coral reef is beautiful, you can’t argue with that, but it’s even better if you sail a little away from the pontoon, there are fewer people and more fish.
Cleaning and service - for me it's not particularly important, but I still write. The room was cleaned once a day. On the first day in the room there were 1 large and 1 small towel per person, but on the second day we were left with only 1 towel each. 1 bottle of water per room per day. Kettle, iron - one-time use 10 USD. and they will carry it for a very long time, or even forget about you altogether. After the 10th call, they still brought us an iron and took 10 dollars. The figurines were not twisted at all, even if they left dollars. they just made the bed and folded your own towels, which they didn’t even try to change (they recognized the towels by stains), but only changed when you caught the cleaner by the hand and asked him to change the towels. I’m generally silent about the bedding, it was never changed, and on the last day, in general, someone trampled on the bed, leaving footprints, apparently we were very tired of them with our claims)
During the week of rest, a lot of people talked with people from the vacationers, of all the people, no one said that they would return to this hotel and would not advise it to their friends, this is really a terrible hotel. And if you still decide to relax in it, then have good patience, take a large first aid kit with everything you need and a good mood, because without it you can’t get at least a little long-awaited good rest.
Translated automatically from Russian. View original
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