Ужас и только Horror and only

We got to the hotel by accident, when booking a tour to another hotel, the system was knocked out at the agency, the reservation to the selected hotel was not confirmed; the travel agent politely offered us Coral beach tiran, saying that it is in no way inferior to the 5k we chose. We doubted, but we believed.
And after that, 11 days of hell began!
The staff will do everything to make your stay unbearable. Anna, who sits and responds to reviews at the hotel, will write of course that “the hotel apologizes, and come again, you are entitled to a different room and privileges” - in fact, when it is not about representing the interests of the hotel and blurring the eyes of tourists on the Internet - the biggest boorish girl, along with her girlfriend animators. Here, of course, our personal omission - they were allowed to talk to them. For some reason, they consider it permissible to raise their tone at you and twist their faces. Forgive me for the tone of my presentation, but we are directly shocked by such an attitude and the fact that it is not regulated by anything, because these people will go to work in other hotels and continue to spoil both the business and leisure of visiting people. It is not clear why the hotel management does not follow the staff, because more than once in the reviews it was emphasized precisely on the rudeness and arrogance of the staff! The hotel itself can also please many tourists, since the territory is large, the reef is beautiful, there are 3 pools and a convenient descent into the sea. But to endure such an attitude to oneself is incomprehensible.

Speaking of the beach - supposedly you can hang a red flag and you will not be pestered with offers of massages, excursions, etc. - in fact, they woke us up !! ! when we fell asleep on the beach, so that we handed over the towel, they say the beach is closing, but at the same time, there were still 40 minutes left until the end of the beach, and there were many people around, actively resting, who were not touched with the task of towels. Such disgrace was not even possible to imagine.
With a sign "Do Not Disturb", we were knocked on the door more than once and repeatedly with a proposal for cleaning.
Per person they give 1 bottle of water 1.5 liters, when asked to give another one - the staff sweats from such impudence on your part. The restaurant offers to buy a bottle of water for a dollar.
1 bottle of 0.5 is put on the dining table at the beginning of the meal, regardless of the number of visitors, and the bottle goes to the first to come. I don't want to sound petty, but still.
There is no alcohol. Even the beer at the bar. Once for a dollar, the waiter got us two glasses of diluted white wine, but the next time even he failed.
In general, there is no strength to describe all this horror, I just want to warn you against the same negativity. Given the reviews on the site and some bloggers, it seems that you can go. DO NOT BELIEVE! I don’t know if this is paid for or if it’s just an attitude towards oneself - after all, people are different. But maybe someone will save themselves from disappointment.