Не очень Not good

Rested in this hotel from 17.11 to 29.11. 2012 with a family of 3 people. This is not the first time in Egypt, before that we rested in the 4-star Tropicana Oasis. Huge minus the settlement: we arrived at the hotel at almost 13.00 (we drove from Tez Tour (everything is just fine and excursions and transfer and assistance in solving the problem of settling) documents at they took us only around 4 pm, during this time they didn’t offer to go to lunch, although it was lunch time, when asked why they didn’t settle in stubborn silence for so long and there was only one answer to all questions - wait. At this time, about five or six families were already arguing about The problem was that everyone arrived in Domina Sultan and booked buildings 51.47 (these are the first buildings from the sea), but there were no free rooms for all the families who arrived, and everyone was settled in 56 (this is on the mountain) But the money was paid at the rate of buildings by the sea, and this was more expensive than buildings on the mountain. The manager who arrived signed a guarantee with all of us that the next day everyone would be settled in those buildings that were booked, but now they have no free rooms. We were taken to our room at 5:00 pm. Thus, we lost half a day on the day of arrival and half a day the next day, because in the morning of the next day we met with a guide, and already from 12.00 we were waiting for relocation, for example, we were relocated at 14.00, then in the end we lost a whole day of rest.
True, the hotel, in compensation, extended our check-out from the room until 17.00 on the day of departure.
Nevertheless, such a settlement produced such a negative that all the shortcomings of the hotel were evident to us throughout the rest.

Food is very mediocre even for Egypt. In the same 4 * Tropicana, the assortment is at least 2 times larger and more diverse. The same type of rice, chicken and scrambled eggs just sickened in 12 days. Did not save the presence of crabs 1 time in 12 days. This is still an Italian hotel, and only spaghetti and pasta from Italian. The child was waiting for pizza, in the previous hotel for lunch and dinner they always made pizza with vacationers. A la carte restaurants are all for a fee, themed dinners on the beach with seafood $ 24 per person. The bar was replenished every day with three 1.5 liter bottles of water and 4 jars of fanta, sprite, cola. Moreover, they did not have time to drink water, and by the time of departure there was already a whole battery of 1.5 l bottles of water
There were no more complaints about the staff, cleaning, courtesy is good. Why is it good, maybe we are not lucky, but during the rest the doors were blocked three times and we had to go wet to the reception and unlock the key. Also, taf-tafs are supposed to run around the clock at the hotel, but we returned from an excursion from Cairo at 3 am, after waiting for taf-tafs, we walked 20 minutes to our building on foot (after a 7-hour bus ride, we were lucky again, on that the day troubles began in Cairo and therefore the journey took so long).
The sea is beautiful, which is the most important thing, though there is very little space to swim (on the Sultana beach), it is fenced with buoys and the staff is always watching with a whistle, after the incident with sharks, when a shark bit a woman on this beach in 2010.
No more wish to return to this hotel. And the sea and the sun as always on top! !